Freshbooks Software


 

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.

 

Freshbooks - Home page
 
  • Freshbooks - Home page
    Home page
  • Freshbooks - Invoicing
    Invoicing
  • Freshbooks - People
    People
  • Freshbooks - Expenses
    Expenses
  • Freshbooks - Import-export
    Import-export
  • Freshbooks - API
    API
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

893 Reviews of Freshbooks

 

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Software Advice Reviews (45)
More Reviews (848)

Showing 1-20 of 45

Lauren from Joseph D. Carney & Associates
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks makes accounting easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Extremely user-friendly, even for a beginner. Easy to look at and navigate. I also like that it is a cloud-based software.

Cons

It is best suited for small businesses. I don't think I would recommend for a large business, however I only used in the context of a small company.

 
 

Maxwell from University of Victoria Student Society
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks is a must use for small business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Freshbooks is really an amazing tool with lots of great features. They have stellar customer support, you can log expenses by taking picture of receipts, and they make accounting really easy to use.

Cons

Freshbooks has a lot of features, so it can be overwhelming at first, but once you get over the learning curve it is a very useful tool.

 
 

Naomi from Topanga's Finest
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very easy to use. It's cost effective, and the staff are very helpful if I call in for assistance. Overall, I am very happy with this system to help me keep accurate accounting records.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I can set up invoices and track sales, calculate expenses and have our accountant use this program for our tax returns.

Cons

I don't like the inventory tracking system. It doesn't really work well for me, so I don't use it. When I list the inventory, it tracks down but doesn't let me know the status of a product, so it goes into the negative tracking with no notices to review.

 
 

mary from FS Design Group
Specialty: Architecture
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Freshbooks Good to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to use and mobile app is nice for simple things

Pros

I like the ease of the mobile app and downloading it was very easy. Setting up new items and seeing a quick overview is helpful.

Cons

I would like to be able to use and see reports in the mobile application instead of having to leave the app and view it in a different application.

 
 

Ankit from HCL tech
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Average software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not difficult to work with but I got confused on certain features of this. Maybe I've gotten used to other software that it's harder to get used to.

Cons

I think everything is great just the way it is. The price may deter customers. The software may intimidate buyers as well but it will just have to be up to them to read and investigate before they commit.

 
 

Nishu from KMG Group
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Good but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does what is expected of it at a good monthly price. Invoices looks good and options to receive payments are good enough.

Cons

Navigation isn't good, hard to find things and reporting also a bit messy. Search fields do not take broad searches.

 
 

Bhunesh from IBM Pvt Ltd.
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Great product, should have more frequent updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is great, but slightly expensive beyond the initial package. Also needs more frequent updates. I've been hearing about this new version for years and am yet to see it.

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Rahul from Creaticity Pvt Ltd
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Awesome experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a wonderful product I love trying it out and it at a great price it well worth your money so easy to use and for me it a must have easy to use I just love it so go see for your self.

Cons

Limited payment processing options for now. Dropped Paypal and now makes you enter your banking information for deposits.

 
 

Parvez from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Super easy and keeps me on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's hard to justify any expense as a startup on a shoestring budget. Starting plan is very less for recurring billing up to 5 clients. There is a trial period, but sometimes you just need a lot longer of a period to get the business off the ground. For example, and I've moved a little slow, I started in Dec and just now in Apr got my final inspection approved. Would have liked to be able to build this platform into my business practice, but that would have been in my expenses for limited use. Anyway, product is not bad by any means, good features, very comparable to QuickBooks, but not free like Wave, although I do like the features of Freshbooks better than Wave.

Cons

Not really a full accounting program and the expenses tab leaves something to be desired. My accountant still have to do much work.

 
 

Sandeep from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Nice product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based accounting is simple and the interface is simple to understand, also there is an mobile app that allows you to access anywhere

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Davinder from Damco
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Freshbook with Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is best suited for individuals with a small client base since it only allows you to bill up to clients. It is customizable invoicing, easy to use.
if we want help then we can find support content in videos that are up to date. FreshBooks eliminates the stress from accounting and can even make the process pleasant and no need to prior knowledge of the accounting.
We can say then it is a SAP implementation for small organization.

Cons

Nothing as per my experience. But its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

 
 

Emeka from Afro
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Freshbooks is a strong invoicing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Freshbooks is easy to use and the learning curve is amazing. The time tracking functionality is great too.

Cons

Not really a full accounting program and the expenses tab leaves something to be desired. My accountant still have to do much work.

 
 

Shantanu from Damco Group
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Awesome experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a wonderful product I love trying it out and it at a great price it well worth your money so easy to use and for me it a must have easy to use I just love it so go see for your self.

Cons

Limited payment processing options for now.
Dropped Paypal and now makes you enter your banking information for deposits.

 
 

Christopher from CAVU Media Works
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Freshbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like freshbooks. I wish that the fund box integration worked better.

I'd love to know if there is a good CRM integration?

 
 

Jonathan from Cosmic Dog Productions, LLC
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Perfect for Start Ups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started using Freshbooks over a year ago because of the steep learning curve of Quickbooks. I do not regret this decision.

Pros

Ease of Use

Cons

Not quite as deep but functionality is added regularly.

 
 

Brent from Berkshire Hathaway Automotive
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Very easy accounting solution -- geared toward the client more than the accountant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In my role as an accounting consultant, I used this software in order to determine if it would be a good fit for my clients. I like its easy usability from the client perspective, and I have recommended it to clients who are not accounting experts or tech savvy. Ultimately, I switched to a more accounting-focused solution for my own business because Freshbooks lacks some of the accounting functionality I'm accustomed to. It is easy to import bank data into Freshbooks, and it's easy for me to export data from Freshbooks into my accounting software to prepare the clients' books. One thing that really sets Freshbooks apart is their customer service. Unlike any of the big name small business accounting solutions, I was able to get through to a person every time I called with questions.

Pros

Very easy to use;
Mobile data input;
Invoicing and credit card processing from within the system;
Interfaces with many banks to sync data;
Great customer service;
The software is designed for clients who do not have accounting backgrounds, so clients are more likely to use it.

Cons

The software is designed for clients who do not have accounting backgrounds, so it doesn't necessarily function like other accounting systems you may be accustomed to if you do have an accounting background.

 
 

Cathy from King & Smith, PC
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

FreshBooks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its easy to enter time and expenses. We don't run reports much but we do create invoices for our clients with ease.

Cons

Overall very user friendly.

Advice to Others

Try it, its very easy and user friendly.

 
 

Venkatesh from Volteo
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

FreshBooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have been using for 2+ years for sEasy to setup and use.

Pros

Simple Project setup and time entry is easy. Site is reliable and fast.

Cons

Security and access setup has limitations.

 
 

Mary from Hampton Resources
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Freshbooks does everything I need it to

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been using Freshbooks for nearly a year for my consulting company. It's easy to set up and get started with. It does everything I have thought of using it for. I like that it helps me minimize the time spent doing the books (not my forte) but tracks all of the information I need. It's fairly intuitive and easy to scale for more employees or customers. It's not a full-fledged accounting program, but that's not what I use it for (most accounting programs don't have the time-tracking component, so I suppose everything is a trade-off).

Pros

Easy to set up new clients/projects
Great time-tracking component
Automatically sends out bills and reminders for overdue payments
Can set up to take credit card payments

Advice to Others

For small companies, it's a great system (it might be good for larger companies too, but I don't have experience with that).

 
 

jeanine from On The Inside Design
Specialty: Consulting

September 2016

September 2016

Accounting Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

It so easy to use. Wow! I had used others but this is really great!

Likes Least

No updates for the software in a year. This is really surprising.

Recommendations

Read and spend the time to get to know the software. It's worth the time and effort

 
 
 
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Showing 1-20 of 848


July 2017

July 2017

Truly a time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am able to stay logged in and handle all my accounting from an easy to use platform on the web and on my phone from anywhere. I time track and invoice regularly and don't have to be a finance major to understand what I'm doing!

Cons

I have had great input from customer service, so getting questions answered is easy, but there are a few items that aren't as intuitive or widely understood.

Source: GetApp
 

Jessie from Open Sky Consulting, llc

July 2017

July 2017

Great platform for small business owners.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. I am a visual person and for me it has great functionality. Imports banking info safely. Overall a good product and not as expensive as QB.

Cons

Overall I don't have much to complain about. I do wish i could alter my invoices a little more. And the calendar and time tracking had more options or you could search in time tracking and zero out a client without having to go to each day...

Source: Capterra
 

Reinaldo from Grupo212

July 2017

July 2017

It's the best software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I found FreshBooks early on in my entrepreneurial career so I don,t have any horror stories of other service providers to compare it to. That said, I can,t imagine having a better invoicing service. I, ve used it for three years and with two handfuls of clients and never once had an issue or complaint.

Cons

you can,t generate reports. Which means your accountant has to wrangle your data into a real accounting package. And your accountant can,t reconcile with it

Source: Capterra
 

Nicole from Evidence Based Athlete
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Freshbooks has helped with direct client invoices and monthly income.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation of payments, email invoices, easy tracking of income.

Pros

Having automated invoices speeds up the billing process, and the recurring invoices free up my time for other business operations.

Cons

I wish there was an option within the recurring invoices to place a fixed hold and restart. Currently there is an option to stop a recurring invoice, but you have to manually restart it. There are several steps when refunding payments- it's not a huge deal, but it is a little time consuming.

Source: Capterra
 

chetan from Damco solutions

July 2017

July 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Freshbooks is one the best product to manage your clients and their invoice. Have good features to address small and medium scale revenue related problems.

Cons

Although I could not find any big issues as such still some more work can be done in search functionality.

Source: Capterra
 

Nikolay from Actavis
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that at the time Freshbooks was a decent solution to send invoices to my design clients. Later features to add deposits (via percentages) and expenses were a nice add-on. There's even a plan (not on site, contact them) where you can get a small plan, where to start you can have up to two clients at a time to try out.

Cons

The fact that there is a newer version, but I wasn't included in the upgrade or asked to upgrade to check out new features. Also, as a Designer I am in need of more such as a portal where clients can login, online contracts, upload my logo vs showing Freshbooks logo. I want my clients to have a great experience working with me and a way to balance my needs. Freshbooks just handles invoices, where as I need more. I don't need a bunch of apps to get things done.

Source: Capterra
 

Nick from Localmasters.com
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Freshbooks is a fresh approach to invoicing and using technology to help yourself.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use

Pros

Dashboard is amazing. Gives one shot preview of what your outlook on finances are for the day.The dashboard is the best feature.

Source: Capterra
 

Tony from Cloudbeds
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Nice product, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Product is easy to use, has a nice workflow for invoicing, charging, emailing and tracking payments.

Cons

The reporting features seemed a little lackluster. Searching was also a little difficult to find what you were looking for.

Source: Capterra
 

Steve from Greenwire LLC

July 2017

July 2017

Very simple to use, rich in features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of my favorite things about this software is the easy to navigate portal. Very simple to run through invoices, and see total AR. Very intuitive.

Cons

I didn't have many complaints about this software, other than I believe they stopped utilizing our merchant services that we were using. Also, having to integrate with our CRM using a third party app, was a bit clunky.

Source: Capterra
 

Chad Michael from Chad Connects

July 2017

July 2017

Great program but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, looks pro, can get reviews from clients, caps at max but have lower plans so you can grow into it.

Cons

Can't have client pay half down, half on delivery. They have an odd workaround. With a software made for freelancers, and this being a common practice, you'd think they'd have this built in. They took years of people yelling at them to implement this feature and it's still goofy. Other than that, it's excellent.

Source: Capterra
 

Mallisa from PrescriptFit

July 2017

July 2017

Thank Goodness for FB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I heard about Freshbooks on one of the podcasts I listen to and immediately checked it out. I am a photographer, graphic designer, and podcaster. I do a lot of "side hustles" and I desperately needed something to keep my financials in order- the old spiral bound was NOT cutting it anymore.

Cons

Fresh books doesn't have quite the inventory tracking that I could use. For my my side hustles it's great, but it's not something my full time job would be able to utilize.

Source: Capterra
 

Tamoya from egov

July 2017

July 2017

Very user friendly. it's beautiful and really well designed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good for Business I am selling Techs. Product good for money value and also its cloud based that must i love about it.

Source: Capterra
 

Korie from SIM

July 2017

July 2017

Good support, lacking features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Set up was simple- took an hour max. Easy to add new clients and contractors. Their support is top notch

Cons

It lacks a lot of features such as accounts payable and you cant do double-entry accounting. If you need true accounting, this wouldnt work. No import feature either.

Source: Capterra
 

Andrejus from Dekorplus As

July 2017

July 2017

Works very well for our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to us and organise the expenses. I have been using it for 6 months now and it basically is a game changer for me

Source: Capterra
 

Roel from Glk Foods

June 2017

June 2017

Valuable product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Informative and I gained a great deal of knowledge and education. Able to use the information in real life situations to solve multiple issues and problems.

Pros

The help options where very informative and helped me move around with greater ease. The amount of avaible information wad great.

Cons

Search not great, I did not like the users interface it just didn't give enough options or ability to narrow search

Source: Capterra
 

kendra from Moka Graphics
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great comprehensive product with all the functionality I need and a good design

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier to invoice my clients and tax time is easier because my accountant has a login

Pros

Easy to get around both on desktop and mobile. Has all the functions I need as a small business owner with a reasonable price tag.

Cons

The search functions could be a bit better. I have a hard time searching for something and then when you click one of the search results you can't get back to the results.

Source: Capterra
 

David from Afana Enterprises
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I recommend this cloud based service to local small to medium size business owners.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Small to medium size business owners seemingly are always looking for a simple and painless way to process their business related accounting requirements from revenue to sales and tax tracking. I recommend FreshBooks as a very good solution that meets their requirement for simplicity and robust. With the popularity of mobile, they also offer a mobile app to access their business accounting data from anywhere. They also allow collaborate simultaneous updates form a single business form for example their accounting team whether in-source or out-source.

Cons

I guess the only issue is to use this service does require an Internet connection in order to add, modify or update business accounting data while using this service.

Source: Capterra
 

Sarah from North park dental office

June 2017

June 2017

Amazing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to use and learn! I was able to easily customize this program into our office needs, one of the easiest programs to learn and use! I would definately recommend this software for all your accounting needs.

Source: Capterra
 

Melissa from Restore Collaborative

June 2017

June 2017

Easy to use! with excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I'm able to navigate easily between customers, invoices, payments, etc. The ease of use is so huge because I don't find myself in the program for longer than I need to be. I'm not spending unnecessary amounts of time looking for items or processes. In the event that I can't figure something out, I have called their customer support and have gotten a hold of an actual person almost immediately.

Source: Capterra
 

Alexandria from Nashville Public Library

June 2017

June 2017

Great for follow ups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization

Pros

The first thing that draws attention when it comes to FreshBooks is that it is used by over five million businesses to streamline time tracking and client invoicing. It is likewise ideal for freelancers that aspire to fast track their sales and collection and look more professional by custom-branding their financial documents with company logo and colors. We found out that the app's great success comes primarily from its amazing features and the flexible pricing plan that allows small and medium businesses from all industries benefit from its functionalities.

Source: Capterra
 
 
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