Freshbooks Software


 

Freshbooks is a web-based accounting solution that caters to small businesses. Freshbooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT).

Key features of Freshbooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts.

Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. Freshbooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects.

Freshbooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.

 

Freshbooks - Home page
 
  • Freshbooks - Home page
    Home page
  • Freshbooks - Invoicing
    Invoicing
  • Freshbooks - People
    People
  • Freshbooks - Expenses
    Expenses
  • Freshbooks - Import-export
    Import-export
  • Freshbooks - API
    API
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

870 Reviews of Freshbooks

 

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Software Advice Reviews (43)
More Reviews (827)

Showing 1-20 of 43

mary from FS Design Group
Specialty: Architecture
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Freshbooks Good to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Easy to use and mobile app is nice for simple things

Pros

I like the ease of the mobile app and downloading it was very easy. Setting up new items and seeing a quick overview is helpful.

Cons

I would like to be able to use and see reports in the mobile application instead of having to leave the app and view it in a different application.

 
 

Ankit from HCL tech
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Average software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not difficult to work with but I got confused on certain features of this. Maybe I've gotten used to other software that it's harder to get used to.

Cons

I think everything is great just the way it is. The price may deter customers. The software may intimidate buyers as well but it will just have to be up to them to read and investigate before they commit.

 
 

Nishu from KMG Group
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Good but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It does what is expected of it at a good monthly price. Invoices looks good and options to receive payments are good enough.

Cons

Navigation isn't good, hard to find things and reporting also a bit messy. Search fields do not take broad searches.

 
 

Bhunesh from IBM Pvt Ltd.
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Great product, should have more frequent updates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product is great, but slightly expensive beyond the initial package. Also needs more frequent updates. I've been hearing about this new version for years and am yet to see it.

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

Rahul from Creaticity Pvt Ltd
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Awesome experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a wonderful product I love trying it out and it at a great price it well worth your money so easy to use and for me it a must have easy to use I just love it so go see for your self.

Cons

Limited payment processing options for now. Dropped Paypal and now makes you enter your banking information for deposits.

 
 

Parvez from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Super easy and keeps me on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's hard to justify any expense as a startup on a shoestring budget. Starting plan is very less for recurring billing up to 5 clients. There is a trial period, but sometimes you just need a lot longer of a period to get the business off the ground. For example, and I've moved a little slow, I started in Dec and just now in Apr got my final inspection approved. Would have liked to be able to build this platform into my business practice, but that would have been in my expenses for limited use. Anyway, product is not bad by any means, good features, very comparable to QuickBooks, but not free like Wave, although I do like the features of Freshbooks better than Wave.

Cons

Not really a full accounting program and the expenses tab leaves something to be desired. My accountant still have to do much work.

 
 

Sandeep from SGC Services Pvt Ltd
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Nice product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cloud based accounting is simple and the interface is simple to understand, also there is an mobile app that allows you to access anywhere

Cons

They used to have free option - because we have our vendors invoice us through Freshbooks - they made it a lot more difficult to access this free option some time ago

 
 

sonal from KMG Infotech Pvt ltd
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used Freshbooks for our previous company AJM Architectural Designs Inc and knew right away that we would continue to use the Freshbooks for our new company. The program is user friendly, sending invoices only takes a few minutes and I love the fact that it automatically sends reminders out to our clients. It really helps us to get paid faster. You can also have you expenses automatically upload into Freshbooks which is a great time saver. The staff is amazing, they are super friendly and are always so very helpful! I would recommend this software to anyone looking to making their business run smoothly.

Cons

I wish the Balance Sheet could be just a bit easier to use. But this could be my lack of understanding of this.

 
 

Davinder from Damco
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Freshbook with Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is best suited for individuals with a small client base since it only allows you to bill up to clients. It is customizable invoicing, easy to use.
if we want help then we can find support content in videos that are up to date. FreshBooks eliminates the stress from accounting and can even make the process pleasant and no need to prior knowledge of the accounting.
We can say then it is a SAP implementation for small organization.

Cons

Nothing as per my experience. But its doesn't support the bulk editing of the records. Every time I have to edit each record manually for same things.

 
 

Emeka from Afro
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Freshbooks is a strong invoicing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Freshbooks is easy to use and the learning curve is amazing. The time tracking functionality is great too.

Cons

Not really a full accounting program and the expenses tab leaves something to be desired. My accountant still have to do much work.

 
 

Shantanu from Damco Group
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Awesome experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a wonderful product I love trying it out and it at a great price it well worth your money so easy to use and for me it a must have easy to use I just love it so go see for your self.

Cons

Limited payment processing options for now.
Dropped Paypal and now makes you enter your banking information for deposits.

 
 

Christopher from CAVU Media Works
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Freshbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like freshbooks. I wish that the fund box integration worked better.

I'd love to know if there is a good CRM integration?

 
 

Jonathan from Cosmic Dog Productions, LLC
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Perfect for Start Ups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started using Freshbooks over a year ago because of the steep learning curve of Quickbooks. I do not regret this decision.

Pros

Ease of Use

Cons

Not quite as deep but functionality is added regularly.

 
 

Brent from Berkshire Hathaway Automotive
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Very easy accounting solution -- geared toward the client more than the accountant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In my role as an accounting consultant, I used this software in order to determine if it would be a good fit for my clients. I like its easy usability from the client perspective, and I have recommended it to clients who are not accounting experts or tech savvy. Ultimately, I switched to a more accounting-focused solution for my own business because Freshbooks lacks some of the accounting functionality I'm accustomed to. It is easy to import bank data into Freshbooks, and it's easy for me to export data from Freshbooks into my accounting software to prepare the clients' books. One thing that really sets Freshbooks apart is their customer service. Unlike any of the big name small business accounting solutions, I was able to get through to a person every time I called with questions.

Pros

Very easy to use;
Mobile data input;
Invoicing and credit card processing from within the system;
Interfaces with many banks to sync data;
Great customer service;
The software is designed for clients who do not have accounting backgrounds, so clients are more likely to use it.

Cons

The software is designed for clients who do not have accounting backgrounds, so it doesn't necessarily function like other accounting systems you may be accustomed to if you do have an accounting background.

 
 

Cathy from King & Smith, PC
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

FreshBooks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its easy to enter time and expenses. We don't run reports much but we do create invoices for our clients with ease.

Advice to Others

Try it, its very easy and user friendly.

 
 

Venkatesh from Volteo
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

FreshBooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have been using for 2+ years for sEasy to setup and use.

Pros

Simple Project setup and time entry is easy. Site is reliable and fast.

Cons

Security and access setup has limitations.

 
 

Mary from Hampton Resources
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Freshbooks does everything I need it to

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been using Freshbooks for nearly a year for my consulting company. It's easy to set up and get started with. It does everything I have thought of using it for. I like that it helps me minimize the time spent doing the books (not my forte) but tracks all of the information I need. It's fairly intuitive and easy to scale for more employees or customers. It's not a full-fledged accounting program, but that's not what I use it for (most accounting programs don't have the time-tracking component, so I suppose everything is a trade-off).

Advice to Others

For small companies, it's a great system (it might be good for larger companies too, but I don't have experience with that).

 
 

jeanine from On The Inside Design
Specialty: Consulting

September 2016

September 2016

Accounting Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

It so easy to use. Wow! I had used others but this is really great!

Likes Least

No updates for the software in a year. This is really surprising.

Recommendations

Read and spend the time to get to know the software. It's worth the time and effort

 
 

Tim from Home Improvements by Tim Manahan
Specialty: Construction / Contracting

August 2016

August 2016

Use to run my Contracting business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use. Tracks jobs, time and expenses with ease

Likes Least

I like most every aspect, however the automatic assignment to categories of expenses cases extra work.

Recommendations

Take time to use the product so that you can evaluate it. The changes over time make a difference.

 
 

Fabian from Flawless Prints
Specialty: Manufacturing

July 2016

July 2016

Simple and fast learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The simplicity of use. I was up and running collecting money writhing 3 minutes of opening an account- and it was free to start!

Likes Least

Zoho offered a free account up to certain users, freshbook doesn't.

Recommendations

Use it if you have a need for this, it's extremely easy for you and your customer.

 
 
 
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Showing 1-20 of 827

Ankit from Arizona State University

May 2017

May 2017

Efficient and useful for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use accounting software. It automates processes like invoicing, billing, and payment.

Cons

Some of the features need to be improved and made efficient. Also customer support needs some improvement.

Source: Capterra
 

Manali from Healthy pets

May 2017

May 2017

A good accounting tool for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using this software since the past 4 months and this is very easy to use. Automates several accounting processes.

Cons

Customer support can be improved.

Source: Capterra
 

Pablo from Mood Media
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Easy to setup and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy and quick to create estimates/proposals and send invoices.

Pros

I can copy/clone estimates and invoices with ease. The new Online payment system saves me time.
My clients can pay directly using the app. And they can view balance and approve estimates quickly.

Cons

There are some customizations that are not permitted. The time tracking is cumbersome. Need to be a better way to track your time.

Source: Capterra
 

Louise from Residential Projects Australia
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Efficient and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less complaints from employees that had to use the programme

Source: Capterra
 

matthew from flewid incorporated

May 2017

May 2017

great accounting software for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used this software both internally and for some small clients, it's very easy to use and to get up and running with, I would recommend it to any business just starting out.

Cons

Some features were lacking the last time I used this, as well as invoice customizability, but I believe these have been fixed since then.

Source: Capterra
 

Cathy from eliteBusinessGuide

May 2017

May 2017

Super Super Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a business owner we don't have time to wear so many hats and this software makes it easy to manage your books.

Cons

I think it's more training on basic accounting that helps understand what and how to manage accounting software. Not really a con just more online videos

Source: Capterra
 

Stephanie from WCP

May 2017

May 2017

Easy to navigate, especially for those who have a new business and are still learning the ropes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Ayushi from Arizona State University

May 2017

May 2017

A good accounting software. Highly recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a user of this software since the past few months, I am extremely pleased with this application. It has automated day to day transactions.

Cons

While overall the software is extremely efficient and useful, I wish they improve the customer support.

Source: Capterra
 

Kimberly from LCCNR

May 2017

May 2017

My experience was wonderful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Ashley from Skuid

May 2017

May 2017

Great accounting tool when having to track time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that this software lets you track time and mark billable or not. It's easy to use and had a nice UI. Very intuitive.

Cons

The reporting function isn't the best. I can't get all of the correct financials to flow into statements.

Source: Capterra
 

Elizabeth from Calvary Christian Academy

May 2017

May 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Get's the job done with ease and flare. Don't have any complaints. I used the free trial and loved it.

Cons

This software delivers and is very easy to start and get up and running quick. The billing portion of the software could use some help on the UI.

Source: Capterra
 

Bettsi from Dept. of Security
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Wonderful Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good import options. No accounting jargon. Terrific user interface and navigational tools. Flexible invoice- and expense-management. Exceptional time-tracking tools. Plentiful reports

Pros

It is easy to figure out and use. FreshBooks is simple and intuitive, so you¿ll spend less time on paperwork and wow your clients with how professional you look. Automate time consuming tasks like organizing expenses, tracking your time, and following up with clients with just a few clicks. FreshBooks lives in the cloud so you can securely access it from your desktop, phone and tablet wherever you are.

Cons

not a lot of help buttons to learn how to use it. Need to fill in balance sheet. Doesn't directly integrate with the most popular e-commerce sites.

Source: Capterra
 

Brittany from Southwest Mobile Home Park

May 2017

May 2017

Made things so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It takes the worrying away. Wondering if I've forgotten something, or misplaced an invoice (as I have done in the past) is not a concern anymore.

Cons

I wish I could have had a longer trial period to get the hang of things before purchasing. In my situation, a month wasn't the best amount of time.

Source: Capterra
 

Courtney from SLCD

May 2017

May 2017

It's a great accounting service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Tina from Tts daycare

May 2017

May 2017

Great easy to get around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Julia from Spartanburg Regional

May 2017

May 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly. It is so nice to have a product that is not a nightmare to use or learn to use.

Cons

I think everything is great just the way it is. The price may deter customers. The software may intimidate buyers as well but it will just have to be up to them to read and investigate before they commit.

Source: Capterra
 

Kazandra from Accounting

May 2017

May 2017

A fresh solution and smooth experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Invoicing experience was really smooth. Ease of use, having everything in 1 place. Great value invoicing is so quick

Cons

BalNce sheet could be easier to use.cant find to balance sheet . Has limited functionality is expensive.

Source: Capterra
 

Christy from Christys Reviews

May 2017

May 2017

Great software!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I absolutely love this software. This software was very easy to install and use.It Is Very User friendly.

Cons

The only down side is the cost. I do wish it was a little bit cheaper. But over all I am very impressed.

Source: Capterra
 

Jessica from North County Towing and Roadside Services

May 2017

May 2017

Easy to use and a real time saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Source: Capterra
 

Annette from M3K

May 2017

May 2017

Very easy to use and easy to explain to others

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Source: Capterra
 
 
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