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Overall customer rating: Customer rating:

 (29)

 (18)

Recommended by: Recommended by:

86% of users

81% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Freshbooks provides an elegant and affordable solution for invoicing and some light accounting. The invoicing feature is probably its best, with a simple user interface. You can brand it for your own company, and it allows even the smallest business to appear sophisticated.”

- Beth Mills, New Life Management Services

“Waveapps is one of the best free payroll and invoicing tools out there. The invoicing works great, it easily connects to all your bank accounts and it allows you to share your account with an accounting professional.”

- Aaron Socci, Bold Brew Studios LLC

Most negative review: Most negative review:

“It's not bad. It's basic and get's the job done. That is, invoicing and tracking expenses. But if you're looking for a full-fledged accounting software/service, Freshbooks underwhelms.”

- Andrew Shaker, VillaBet

“What has made us hesitant to go all-in with Wave is their lack of migration support. The process of changing from QB is time consuming, and if you’re a small business you sometimes do not have the time.”

- Jay Wasack, AlwaysConnected Solutions

Pricing:

How it's priced: How it's priced:

Freshbooks requires no contract for cloud-based deployment.

Wave is a free, cloud-based solution that offers additional functionality with a monthly subscription fee or a per-transaction model.

Contract term: Contract term:

Freshbooks is a cloud-based solution. You either pay a monthly or annual subscription fee.

Wave requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond monthly subscription fees.

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (29)

 (18)

Most positive review: Most positive review:

“Freshbooks is very easy to use - there is virtually no training required to use the product. The occasional time we have needed help, we have found Freshbooks support to be outstanding.”

- Richard MacNeill, OTUS Group

“User friendly, easy to set up and navigate. I am a sole proprietor and use a Mac, and the software is compatible with it. Which is great!”

- Perry Mossembekker, State Farm

Most negative review: Most negative review:

“Sometimes have to click through multiple buttons to get to the view you need - navigation can be a little clunky and not always the most user-friendly.”

- Laura Cain, Perfect Search Media

“Wish it was easier to tag and organize transactions.”

- Chirag Patel, Capsis Realty Management

Support:

Overall customer rating: Customer rating:

 (29)

 (18)

Most positive review: Most positive review:

“Every time I have needed to call and ask a question, the Freshbook rep listens, converses, solves my problem and always acts like I'm the only one in their world whom they thoroughly enjoy taking care of.”

- Robin Carter, Rockin' Robin Virtual Assistance LLC

“They are fast to respond and always follow up with every request.”

- Daryl Crouse, Crouse & Associates

Most negative review: Most negative review:

“The customer team is very responsive, but again, we ran into a technical issue that they never seemed to acknowledge or fix, which was difficult.”

- Chris Hathaway AggData LLC

“They were late to handle an issue I was having, but eventually solved it. It really dragged out and there was a lot of miscommunication, which wasn’t the best experience. Overall, they righted a wrong, so that's what really matters.”

- Zubin Tehreani, LeagueSide

Phone support: Phone support:

Phone support available during regular business hours.

Phone support available through purchase of support plan.

Online case submission: Online case submission:

24/7 Online case submission included in subscription fee.

Online case submission available to all users.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and videos.

Training not offered.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.