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Overall customer rating: Customer rating:

 (73)

 (49)

Recommended by: Recommended by:

81% of users

78% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Intacct has improved our company’s productivity. It helps our accounting department keep track of everything, and we use Intacct [for] checks and balance[s] with our work. This product has helped us grow and better serve our clients.”

- Teri Opena, Tandemhr

“There are heaps of features and flexibility. You buy it as out-of-the-box and then customize it to fit your needs.”

- Shannon Markham, Progressive Solutions

Most negative review: Most negative review:

“There are some things that I need to do but can’t, such as sort credit card entries by account. There is a bit of a learning curve, and generating reports is not as intuitive as I would like. The database foundation of the software shows through; it sometimes is hard to understand because it seems more like a database than a form.”

- Sally Noedel, IslandWood

“It has been really hard to figure out the functions and how they relate to our business needs. We have had poor support with the local NetSuite facilitating company. While we have made strides in the integration, it has taken years to do so, and we are a small company.”

- Tim Daeger, Trek Travel

Pricing:

How it's priced: How it's priced:

Intacct is a cloud-based solution. You pay a monthly subscription fee for each user login.

NetSuite is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

Contract term: Contract term:

Intacct requires a year-long contract for cloud-based deployment; renewed annually.

NetSuite requires a year-long contract for cloud-based deployment; renewed annually.

Upfront costs: Upfront costs:

Additional fees for implementation. This could include special integrations, customizations and data migration.

Additional fees apply for professional implementation services. This could include configuration and premium training. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:

Annual recurring fees for various integrations, such as Salesforce.com.

Fees apply for support.

What does it cost?: What does it cost?:

Applications:

Billing and invoicing: Billing and invoicing:

Financial reporting: Financial reporting:

Core accounting: Core accounting:

Payroll: Payroll:

Expense management: Expense management:

Inventory management: Inventory management:

Ease of Use:

Overall customer rating: Customer rating:

 (73)

 (49)

Most positive review: Most positive review:

“It’s very user-friendly, and I like that you are able to view or export certain files a different way. I’m not one to read instructions, and I really did not have to with this product.”

- Teri Opena, Tandemhr

“It’s easy for users to navigate. Customization can be tricky but are pretty simple once you learn how the system thinks.”

- Staci Wright, Save Phace, Inc.

Most negative review: Most negative review:

“Intacct is very intimidating, and as a casual user for the company, there are so many segments, options, reports etc. [that] I have no idea where I should start sometimes.”

- Andrew Zamon, BatteryCorp

“You need to have a computer science degree for advanced reporting and customization.”

- Barclay Keith, GUHDO USA

Support:

Overall customer rating: Customer rating:

 (73)

 (49)

Most positive review: Most positive review:

“Great customer service! They are polite and always helpful with obtaining answers. There’s no passing the problem onto another agent; they fix it [right] then. Awesome team!”

- Katey Burgwald, MRI Software

“Their support site usually has answers to my questions, and the search seems very smart. When I couldn’t find an answer there, I’ve gotten replies to my emails the same day.”

- Austin Harrison, Chartboost, Inc.

Most negative review: Most negative review:

“Intacct support could be more helpful when minor problems occur. I’ve had to wait weeks for what seem like simple problems to be solved. Luckily, when it involves a major problem, there is a bit more urgency.”

- Kenny Cosgrove, Galaxy Gymnastics Booster Club

“This is the problem. Every issue just goes into a general support system and take days or weeks to get resolved. Now, if it is a huge problem, they can resolve things in hours, but for most annoying problems, it takes days or weeks.”

- Paul Dell, SportStop.com

Phone support: Phone support:

Available during regular business hours.

Phone support available for all plans; 24/7 toll-free, worldwide phone support available through purchase of premium support plans.

Online case submission: Online case submission:

Available to all users.

Online case submission included in purchase of support plans. 24/7 online case review and access to a dedicated technical support representative available through purchase of premium support plans. Responses prioritized by severity.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting Started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.