Quickbooks Online Software


 

QuickBooks Online is a web-based accounting solution that caters to individual accountants and small businesses. The solution helps with bank reconciliation, tracking expenses, drafting invoices and monitoring financial reports, among others.

QuickBooks Online enables users to download and reconcile credit card transactions. The solution also allows businesses to organize weekly timesheets and track bank deposits. Users can take photos of bills and submit them as expense proofs or share with the concerned stakeholders.

QuickBooks solution offers customizable templates that can be branded with the business logo and desired field to generate invoices, bills and reports. The solution also helps to generate various financial reports such as profit and loss, balance sheet, cash flow statements and more. Businesses can implement setting permission levels for different individuals to ensure secure accessibility of financial data as per the business role.

QuickBooks Online also allows importing data from integrated applications such as Paypal, American Express and Square. Other features include creating recruiting invoices, sending payment receipts online, configuring rules for payment reminders and tracking receivables.

 

Quickbooks Online - Dashboard
 
  • Quickbooks Online - Dashboard
    Dashboard
  • Quickbooks Online - Accounting application
    Accounting application
  • Quickbooks Online - Create function
    Create function
  • Quickbooks Online - Money bar
    Money bar
  • Quickbooks Online - Payroll transaction
    Payroll transaction
  • Quickbooks Online - Mobile app
    Mobile app
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

739 Reviews of Quickbooks Online

 

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Software Advice Reviews (180)
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Showing 1-20 of 180

Gregg from ATX Jerky
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Not user friendly. Many changes from the desktop version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product works well for what it advertises, but is certainly less user friendly than the desktop versions of the past.

Pros

Mobility is great. Loading time is good. Accessing my accounts from mobile, desktop or tablet has been seamless.

Cons

Can't print our own checks like we could on the Desktop version. Very difficult to navigate when adding or editing vendors or customers

 
 

William from Laniakea Properties
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

pricing changes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

software is fine once you get used to it. reporting takes some work to compare prior periods. if you know accounting it is whatever, if you don't i'm sure it's helpful.

Cons

raising prices 25% in one shot is greedy. nothing has changed in the software to justify this increase.

 
 

Gabriel from EliteHealth Pharmacy Staffing
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The Perfect Accounting Software for SMB!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When we started our recruitment firm, we knew we needed a robust accounting system. Thanks to QuickBooks, we have an accounting system that allows us to easily and quickly manage all of our fiscal tasks. QuickBooks will even remind of your important deadlines such as filing employer payroll taxes and quarterly reports on the federal and state level. Stop your search and get QuickBooks!

Pros

QuickBooks Online has dozens of features that make it awesome! I would say ease of use, comprehensive features, and fast expert support are my top three likes for his product. QuickBooks has an intuitive layout that this non-accounting person can easily follow. We can generate all of our accounting reports, run payroll, invoice our clients/customers and easily monitor our entire business financial picture with QuickBooks Online!

Cons

QuickBooks honestly has no real cons that come to mind. If you are an SMB owner who's looking for a reputable and easy to use accounting software, then QuickBooks Online is your choice hands down! The pricing fits even a startup's budget and if you don't have an accountant, QuickBooks will actually help you connect to one in your area!

 
 

Israel from SOUTH FLORIDA BACKOFFICE
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Company cares about their clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Quickbooks Online is easy to use and smartly built. The company cares about its clients and makes resources available online to solve user problems. There's a large community of advisors and experts on the product that support it.

Pros

(1) Easily configurable
(2) Multi-user accessible anywhere, anytime.
(2) Smart connectivity eases data entry and reconciliations allowed on any account.
(3) Can be implemented at a moment's notice preferably by knowledgeable users so that the business owners expectations are met.
(4) Great reporting features that can be customized and saved by user
(5) Features invoice presentation and payment online which facilitate greatly that part of the operation.
(6) Gauges build into the product help monitor the health of the business.
(7) Accessible directly online by the professional accountant helps the professional time advice the business owners and correct issues.
(8) APPS allow the addition of a variety of features to solve specific business problems.
(9) Full system audit trails to monitor the integrity of the system
(10) System is regularly backed up.
(11) Digital documents can be saved within the system's transactions.

Cons

(1) Need good internet access to use the product.
(2) Need more granular user permission for security access
(3) Some features should be enhanced directly into the product rather than with the use APPS for example bill payments.

 
 

ROBERT from A.R.M. Services
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love QuickBooks Online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like this product because it can be accessed anywhere. It makes invoicing easy to do. I can accept all forms of payment for the mobile sight.

 
 

Jordan from shakespeare oilfield service llc
Specialty: Oil & Gas / Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall Quickbooks Online gets the job done and being able to access from anywhere is a major benefit!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Quickbooks Online for 5 years and overall I am pleased. There are some features that you have to get used to after using the desktop version, but it does what I need for my small business and pulling a report is quick and simple.

Pros

Quickbooks online is user-friendly compared to some other bookkeeping software and has all the features I need to run my business. I love that I am able to access it anywhere with internet access.

Cons

Customer service is somewhat difficult to deal with and I have had some issues with downloading or retrieving archived forms.

 
 

Amanda from Ridgeland Construction
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

QUICK EASY BANK DOWNLOADS WITH QB ONLINE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's quick, easy bank downloads help so you don't miss a single transactions on your books. It's very easy to use!

Cons

The functions are limited. If you are looking for detail this probably is not the software for you!

 
 

Kyle from Romano Masonry
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Does the job

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Doesn't require a host computer/system.
Has an 'easy' user interface.
Is hosted by a very responsive, low-latency server.

Cons

There are many things that I could mention in the cons, many of which don't seem major, but combine into a more disappointing experience than you get from the desktop version. For example, the '-' character is not interchangeable with the '/' when typing dates. Also, any sort of drop-down box that one might expect, such as a search of customers, vendors, payment types, accounts..., don't seem to do the search locally. So instead of having the options come up immediately, one has to wait for the server to give the appropriate options before selecting. Reporting is much more limited in this version compared to their other options and exporting data is not as simple for both the standard Excel export or if you have drifted into their QuickBooks odbc exporting.

 
 

Rifath from Point Travels
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Quickbooks online is a good accounting software. But lacks some critical features.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use
Mobile friendly
Multi-currency support
Quick dashboard on the company's performance
Able to easily generate reports

Cons

Restrictions on how many users to be added
Lack of features related to employees
Restriction on separate logos to be uploaded for different locations

 
 

Lavonda from Memories by Kaye
Specialty: Media
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Quickbooks Online

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love the fact that you can enter something once and QBO remembers what you do. QBO is a great program that I find to be very useful and reports that are easy to look at and print if needed.

 
 

Jeff from Incline Friends
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Quickbooks Online is great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Outstanding software value for us. Quickbooks online is a powerful and intuitive tool, a perfect solution for our small non-profit

Pros

Our small non-profit recently converted over to Quickbooks online, and we love it. The integration with our banking accounts and Paypal accounts is terrific. And the reporting tools are powerful.

Cons

It took a little time to get adjusted and learn how to do a few things, but nothing unreasonable. Now that I've used it for a few months, it is really smooth and exactly what we needed.

 
 

Thomas from Ogburn Construction, Inc.
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

So far it has met my expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to enter information and keep the customers and vendors updated. It even has the ability to communicate with customers while entering in invoices or sales receipts.

Cons

There isn't any "batch" changes that can be done to previously entered invoices and/or bills. So if you miss clicking a box and learn that out after entering 3,000 invoices, understand that you will have to open each up individually and correct the issue one at a time.

 
 

Stacey from Oh My ROI, Inc.
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

The quickbooks online version of accounting for small businesses is an essential tool for success.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When reading reviews or searching for answers in the intuit community - be sure to check the post dates. If they are older than 2015 - consider it an old issue and look for more current details.

Pros

My favorite part of quickbooks online is the download from bank accounts, credit card accounts and 3rd party payment processors. As a long time quickbooks user from its early desktop days, the integration of financial information shared with accountants makes any difficulty in moving to quickbooks online so worth it! No more accountant copies, no more waiting for someone else to finish so you can do what you need to.

Cons

The sales report for sales by product summary shows percentage of sales out to the thousandth decimal point - really distracting. There are some differences in how information is reported that when compared to the desktop means for many old school accountants the reports may not appear accurate. HOWEVER - for general businesses - this is a non-issue. The general rule is be consistent.

 
 

Mercedes from HART for Animals, Inc.
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

QuickBooks - the Accounting Software When You Really Want to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been using QuickBooks since 1992 as the CFO for a company with 50 employees. Currently, I am the treasurer for a non-profit and I am again using QuickBooks. I trained our bookkeepers, our financial managers, and worked without accountants to make sure that the software served our needs.QuickBooks is an easy program to use because it is logical, almost intuitive, and it can be adapted to the specific needs of the business. We are audited every year, and QuickBooks provide us with all the information we need and the ability for our Auditor to review it, correct, and verify it through the audit.

Cons

The format of the reports. While it is very easy to create multiple reports and customize them, the standard reports are sometimes cumbersome.
Also, now that I am using QuickBooks for a nonprofit, I would really like to make it a requirement for the user to select a Type of Customer when setting up a customer. Our nonprofit organization has clients, donors, foundations, and corporate donors; all these types have previously been set up. However, when the person entering the data is keying in the individual entries, there is no requirement that they select the type of customer. This means that I have to review all transactions before creating the Accountant's Copy for the Auditor, at the end of the year, in order to generate the reports we need.

 
 

Sarah from Sarah Monfreda Accounting
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Accountant w/ Multiple Clients using QB Online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is great software for small to medium businesses. There is a learning curve if you are used to the desktop version, and if you are a person who uses desktop and does not upgrade it each year, online can be more costly. It does allow you to access it from anywhere, anytime and does alleviate some concerns about losing all of your business data from a computer crash or virus. Customer service is also top notch. I had an issue getting one of my clients signed up for the correct version of online QB, and then my computer died. It took me 2 days to get up and running again and the rep I was dealing with continued to call me to follow up and make sure I was able to resolve the issue for my client. This is one company where I think their customer service is extraordinary.

Pros

This software allows me as an accountant to offer on the spot assistance and answers to clients without requiring remote access or, a visit to their office. It has many of the same features as desktop Quickbooks at around the same cost.

Cons

It does not have job costing capabilities would be helpful although, there is a work around to accomplish this.

 
 

Elizabeth from Rebel Popcorn
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Quickbooks works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really think this is an easy system to keep track of our accounting.

Pros

I think the online platform for the software is pretty simple overall. I like being able to access the software anywhere, as well as being able to send invoices while I am away from my office. I really like how simple it is to see what invoices are outstanding. I also love knowing that customers have viewed their invoice. This is helpful. I also think the general layout is simple to view.

Cons

I wish that it was easier to send batches of invoices. Perhaps this is possible, but I haven't figured it out yet!

 
 

Joel from New Orleans Architecture Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Quickbooks is a Perfect Balance between Intuitive and Extensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product provides exactly what my smaller non profit needs for accounting, in a comfortable and user friendly platform.

Cons

Every once in a while, there are formatting / selecting errors that make inputting data a bit complicated. However, customer service is always extremely helpful and responsive.

 
 

Yukie from Quinn's Rest N Rant
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would strongly recommend this product.

Pros

It is easy to use.
Their customer service is very helpful and it is free!
It is very convenient because I can access anywhere I go.


Cons

I took me for a couple of months to understand Quickbooks Online when I switched from desktop version of Quickbooks. They are very different.

 
 

Karri from Colorado Storage Systems
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are constantly having problems and their support is marginal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is marginal at best. The product gets worse every month.

Pros

It is easy to use, easy to train new employees. It is easy to find other programs that interface with QuickBooks.

Cons

Whenever they have a new update, there is a problem, this time we have had all our computers that are using QB's crashing all day, Our IT guy spent over an hour on the phone with QB support, only to discover that this is a problem with most Enterprise Solution customers, and they have been working on a fix for 5+ hours without success. I now have 11 employees who have spent all day with very little to do, unable to do sales orders, etc. QB's attitude is too bad/so sad for you. Do you think they will put more people on trying to solve the problem, NO.

 
 

Lori from Messmer Catholic Schools
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The usefulness of this product for accounting at a large non-profit organization is average, but a great value as far as what you get for the subscription price paid.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The availability of functions used for AR and AP right in the one module
The budgeting, class and location tracking options

Cons

The invoicing feature is cumbersome and far less than ideal for what we do
Reporting for tracking our budget across departments and locations is impossible and results in much manual work to obtain the monthly reports for our department heads

 
 
 
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Showing 1-20 of 559


June 2017

June 2017

Meh - We're kind of locked in so sticking with it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using the online version of QuickBooks to do the same basic accounting and reporting for several years. The prices have gone up but we haven't seen any real improvements. Changing over to another platform would take time and effort, and I'm just not feeling like doing it. Otherwise I'd dump QB in a heartbeat.

Pros

Well understood by accounting professionals

Cons

Recently they changed the user interface. Takes more effort to find the things I use than the old version. Just a bunch of software engineers trying to justify their overpaid existence IMHO.

Advice to Others

Try out some of the other platforms first. Make sure you really need Quickbooks before committing to it. For many small businesses it's overkill and more recently introduced accounting platforms offer everything you need for less $'s.

Source: GetApp
 

Carrie from CRG Leadership Institute LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Super Software to Keep Books

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I save time and money keeping the books. I know exactly what is going on at any time.

Pros

I enjoy the ease of use and being able to update, code and balance daily. Reporting features are great and easy to use. Online support is pretty helpful if you get the right person. I am able to have all bank accounts in one place. Reconciliation is a cinch with this software.

Cons

It's not super intuitive so you will need an accountant to help set up complex transactions. Sometimes, they make changes and you don't know about it until it occurs - maybe I didn't read the email...

Source: Capterra
 

Angel from Stephen R. Miller CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Not for experienced quickbooks desktop users. This is more for beginners and nonaccountants.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I do not find that for me there are any benefits.

Pros

The ability to access it from anywhere is the strongest most valuable part of this software. Customer support via the chat option is remarkable. 95% of the time you can chat with customer support and solve your issues or ask questions and be able to move on quickly.

Cons

QBO is not accountant friendly, the ability to modify transactions is very limited. The reports that you are use to accessing in the desktop version is much different with the online version. With newest changes they have made to QBO I feel like if is even harder to find what I need to do my job as an accountant/bookkeeper. I sincerely dread working with clients that have online versions of QB. In fact in most recent cases I have set up desktop version for me to use and left the QBO for the client to use. Which is time consuming and costly to the clients.

Source: Capterra
 


June 2017

June 2017

Preferred the desktop version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quickbooks online works great! But you have to pay for each additional company which makes it expensive. I would recommend that you double check if there is a better option out there.

Pros

Works great, looks nice.
Awesome on your phone.

Cons

Pricing is not the best. They don't give great discounts.
Support is ok, not great support. But ok support.

Advice to Others

If you have more than 1 company that could pose a problem.

Source: GetApp
 

Crystal from Goldest Karat Publishing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Business owners dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to track my expenses

Pros

This is such an easy way for me to keep track of my business expenses throughout the year so I highly recommend it to business owners

Cons

I wish there was a way to automate more of my financial data son I don't have to personally input certain information that can't be pulled from my banking data.

Source: Capterra
 

Gil from Valley Thyroid Institute
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I've used Quickbooks PC version for many years. When the online version came out I wanted to try it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Most CPA's and Bookkeepers either use this software or are familiar with this software. So we were easily able transfer data from one CPA to another CPA.

Pros

It's online, easy to access, my Bookkeeper can easily access the information along with me. I also like that I can transfer data from a USB thumb drive or send to my Dropbox file and can access anywhere.

Cons

Pricey for what I get. I don't feel there should be a monthly access at that high rate. Not really user friendly if it's your first time using an accounting software

Source: Capterra
 

Shirley from EMG
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has made my task easier and I am able to complete my work at a faster rate thanks to the easiness of the reports that I am able to retrieve from QB.

Pros

I love the easiness to create the reports that I need such as Pay Bills or Unpaid Bills. It is also amazing that I am able to review past years so that I know what the projected finances will be for upcoming years. The reports really help to keep an eye on things and have helped to increase or savings.

Source: Capterra
 

Robert from Oldham Technology Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We use it and like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quickbooks online is a ready solution for small businesses like ours. It simplifies processes, allows for easy collaboration, and is available wherever there is an internet connection.

Pros

Its availability, collaboration, and process simplification.

Cons

It has a monthly recurring fee.

Advice to Others

If you have to coordinate your accounting with accountants and outside personnel, Quickbooks online is much better than remote desktop sharing.

Source: GetApp
 

Andy from Suite Escapes

June 2017

June 2017

The standard for accounting software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. The online version synchs across all of my devices and synchs with all of my financial accounts.

Cons

Internet access required to work on accounting file. This can be tough because I travel and sometimes internet is not available.

Source: Capterra
 

Nikki from Tru Pickles

June 2017

June 2017

Tried it for a couple of months and it was not at all worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The only upside is the ability to access from anywhere, which is the reason we attempted to switch to online version

Cons

It's expensive when you have to pay a monthly service fee vs just buying the program. It has minimal functionality, if you are a very small business without inventory or need for much from your bookkeeping software, it's probably fine. But if you need to manage inventory, receive inventory from multiple POs or anything at all more complex, then it can't do it. It's also not at all as user friendly as the desktop version, and I gave it a couple of months to factor in having to get used to the difference, but ... it was so frustrating and could not handle any of our more complex needs that we went back to our desktop version.

Source: Capterra
 

Randi from Intellitext

June 2017

June 2017

QBO has been a game changer for my business, but I have a few complaints.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I converted from QB Desktop Pro to QBO about a year ago, and it has been a game changer for me. Some pros:

1. The design is much more aesthetically pleasing and intuitive than QB Desktop. I now feel comfortable doing my own reconciliations rather than paying a bookkeeper, as it is much more natural than the steps required before.

2. I can easily add users and therefore don't need to pass the file back and forth. Before, I'd forget that my bookkeeper is working on my file and would make changes, which caused big problems. This is no longer an issue.

3. I can login anywhere.

4. The apps are a big deal for me. For example, I have an app called "Importer Pro" which allows me to import the schedule from my scheduling software. It then automatically generates and invoice for my clients, and it could also automatically generate an invoice for my independent contractors based on the work they do. This saves me about 25 hours per week. I could not have done this with QB Desktop.

Cons

There are two main (and large) problems I've found:

1. You cannot revert your company. So if you make a big error, or a disgruntled employee with QBO access logs in and messes everything up, there is no going back. That's a big issue. Luckily, it has not been a problem for us yet.

2. If you need to edit a past invoice, it deletes the description and changes the hour to 1. This became a problem for me when I realized that the line items were not mapped to the client, and I needed to change the "product/service" to something that is mapped to the client. Previously, I was using a generic term in "product/service" for all clients, not realizing it was an issue. However, I cannot go back through my past invoices and change the product/service because it will delete the description and edit the hours, which is way too time consuming to deal with. I have thousands of line items that are not mapped to the client.

I reported both of these issues to QBO. Asked to talk to a supervisor after the first person was very unhelpful and clearly not trained well. The supervisor said he would talk to the development team and call me back within 48 hours. That was months ago and of course, no call. Disappointing.

Source: Capterra
 

William from Solar Turbines
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

I enjoyed using quickbook , easily keep track of my finances

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easily get my tax done with the information from this software.

Pros

The software is web based, user friendly, and keeps my information organized for tax time. I also like the fact that the software can put my information in graphs.

Source: Capterra
 

Kelly from LeCroissant Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

We have used QuickBooks almost from the time we opened our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy tracking, works with other programs, easily accessible by our bookkeeper and accountant

Pros

It's easy to learn and very applicable to most if not all businesses. This program works with our other bid writing software.

Cons

I dislike the costs that seem to be going up and up and up. It feels a little like they know we have years of history, and we aren't going anywhere, so the initial low cost definitely increases.

Source: Capterra
 

Kathryn from Sila Nanotechnologies, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I have never used another accounting software, but QuickBooks Online does a great job!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really easy to use and I love that it's online! It's perfect for small companies. It's also really useful that I can sync it to Bill.com and directly to my bank so all of those transactions import over automatically.

Cons

There are a few features that QuickBooks Online could benefit from having, such as the ability to mass edit or mass delete transactions.

Source: Capterra
 

Lisa from Infinity Medical Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Automation = Happiness!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time savings!

Pros

LOVE the ability to schedule recurring payments. I love everything about this software. As a small business owner, the one thing I don't have is time. QBO saves me a ridiculous amount of time and for that I am so grateful!

Cons

The only thing I don't like is the ability to archive recurring payments when they stop. I don't like that I can't just bring up a view of all active, recurring schedules. The other thing I wish it had was a way to notify the client when their card declines to obtain updated information. Currently, we have to do this manually and it happens several times a month so it's a real drag.

Source: Capterra
 

Thang

May 2017

May 2017

Quickbooks Online save a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks for Quickbooks Online. We have saved a lot of time ever since we have used it. The set up was time consuming, but it's worth it. All small businesses should use it.

Pros

Very user friendly. Automatically categorized transactions. The support team is very helpful.

Cons

We do have tax issue once in a while.

Advice to Others

All businesses should be using accounting software regardless of small or big.

Source: GetApp
 

Kathy from Kathy Suntato Bookkeeping Consulting
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

NOT a complete program, doesn't function as expected.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Provides me plenty of opportunity to bill clients to correct issues.

Pros

Only that it shares the QuickBooks name with a great desktop version. There are other online bookkeeping programs that are far superior.

Cons

Not capable of handling purchasing, job costing, multi-currency. Alot of things have to be corrected by tech support, and they are difficult to get in contact with. The program runs slow and closes unexpectantly.

Source: Capterra
 

Sara from Quest Loss Control
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Good but not good enough for Quebec

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I liked it's simplicity and ease of use. It had a good dashboard and good reporting. The customer service was fast as well. I also like that it does not take long to learn.

Cons

It's missing key features for payroll in Quebec (our government has rules about taxable benefits such as health insurance plans with regards to which taxes need to be applied and which should not, but the software is not compatible). If it weren't for this I would be using QuickBooks. It has a lot of integrations with project management softwares.

Source: Capterra
 

David from David Apple Ltd Certified Public Accountant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I have been using QuickBooks since 1994 and QuickBooks Online since it began.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using it from the start. It is a complete package, especially with the add ons.

Pros

It is so handy to be able to use it from anywhere. The reporting continues the flexibility of the desktop version.

Cons

It won't automatically insert the decimal point. I have been complaining about this forever. I need reports like the general ledger and journal entries to print in landscape mode.

Source: Capterra
 

Sandy from Empaxis Data Management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I've used Quickbooks online for several years now and it's very user friendly and accurate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use helps me get my job done quicker so I can focus on helping clients and coworkers.

Pros

It's easy to access and maneuver around. I've dealt with several updates as well and each time it's been very easy to figure out. I also use it for payroll and it was very easy to set up and works well with the directly downloads.

Cons

The reports are a little difficult to figure out if you are new to the software. Customizing especially. It takes a little while to figure out where to click to get what you need.

Source: Capterra
 
 
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