Acuity Scheduling Software


 

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing, and group scheduling for workshops.

Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.

 

Acuity Scheduling - Calendars
 
  • Acuity Scheduling - Calendars
    Calendars
  • Acuity Scheduling - Calendar syncing
    Calendar syncing
  • Acuity Scheduling - Customized confirmations
    Customized confirmations
  • Acuity Scheduling - Mobile apps
    Mobile apps
  • Acuity Scheduling - Real-time availability
    Real-time availability
Supported Operating System(s):
Web browser (OS agnostic)

550 Reviews of Acuity Scheduling

 

Start your review of Acuity Scheduling

Click to start
http://www.softwareadvice.com/appointment-scheduling/acuity-review/
Software Advice Reviews (6)
More Reviews (544)

Showing 1-6 of 6

Hilda from Bryant & Stratton College
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Convenient, User Friendly, Aesthetically Pleasing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really great software.

Pros

Acuity allows you to customize just about everything under the sun - and even the free version isn't lacking for features! It's been a life changer when it comes to laying out my schedule. With the paid version, it syncs to your Outlook Calendar automatically and blocks people from making appointments during times that you have other events on your calendar! It's basically a computerized personal assistant. It's all very intuitive as well.

Cons

I wish we could purchase a corporate package for more than just a few employees - we have about 25+ people who use it but the "company" plan doesn't cover that many.

 
 

Chuck from Real Estate Rising
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Seamless, Powerful & Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Soooo easy to setup. I literally took 30 min and customized every aspect of Acuity to provide one of the prime offers for my business. Another 5 min and it was integrated into my website. Oh did I mention that I did this on phone?!?! All the features that Acuity offers are well worth the extra $ per month vs. Calendly. Calendly is also a great product, but the cleaner installation, and customization was with it to me.

Cons

Not a whole lot to say on the negative side... It took a little longer to setup​, but I did it on my phone while riding in a car (no I was not driving). Also a little more expensive than Calendly, but for my business, it's worth it.

 
 

Candace from Automotive
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Just okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be way better if the program had a app to go along with it. The website is too confusing and the interface isn't modern and looks out of place.

Pros

Its inexpensive

Cons

No app for smartphone

Advice to Others

No

 
 

Vanessa from psychiatric
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Acuity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a very small business and don't need to keep track of missed, attended or cancelled appointment Acuity is the system for you. If you do I would recommend checking out other softwares.

Pros

User friendly.

Cons

Not able to check clients in or document whether or not it was missed or cancelled appointment.

 
 

Rebecca from Complete Performance Coaching
Specialty: Coaching and training

June 2016

June 2016

The perfect scheduler

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's incredibly easy to set up, there are tons of features, it integrates seamlessly with my website and my calendar

Likes Least

I can't invoice clients, it's difficult for them to figure out how to pay if I schedule for them

Recommendations

This is the best scheduler I found. If you have another way to do do invoicing, this covers everything else.

 
 

Bryan from Caribbean Massage
Specialty: Salons and spas

April 2016

April 2016

Great Software - failed support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Everything great product, the best I've seen and used!! Developers thought it out well.

Likes Least

Support, only email only during work week. Can you afford the downtime?

Recommendations

Remember support is important. Your business is reflected by your customer interface especially the software you use.

 
 
 
Showing 1-20 of 544

Paula from Fullerton First United Methodist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Using to schedule visits to congregants in my church.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

allows my staff to calendar visits for me

Pros

As a pastor new in the area, I am using this software, in its basic and free form, to schedule connections with my new congregation. This software allows my staff to do the scheduling for me without needing access to my entire calendar.

Cons

I found that it took me a few tries to get to the calendar where I schedule my available hours. It's not as obvious as one might expect for a use that one uses almost overtime. I am using the free version which doesn't sync with my calendar. Too bad. Because I don't need any of the other tools that come with the paid version.

Source: Capterra
 

Kaz from Possibility Coaching Co
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Using it to schedule appointments and block time. Clients are impressed and I'm on TOP of things

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeps me Organised and it looks professional

Pros

What I like most is that I can integrate all schedules into iCal / iCloud, that my clients get notified of confirmed bookings and rescheduled appointments and lastly that I can integrate payment into the bookings.

Cons

I wish it didn't require that many clicks. It's not slow, but it can get a little tedious sometimes.

Source: Capterra
 

Alima from Henna Holistic

July 2017

July 2017

I really liked the ease of intergrating the scheduler to my website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to have clients make appointments in my site

Pros

The ability to accept payments. The padding option, the reminders, the reminder to clients. The personal link to send to clients

Cons

That some of the pictures I wanted to add to my appointment type were too large to use, also once you leave the page you have to start all over your place isn't held. I was unable to sync with my I calendar.

Source: Capterra
 

Jamie from The Meticulous Mompreneur
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

This scheduler has revolutionized my business systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lead capture
Screening
Streamlined system

Pros

The functionality and customization. I've been able to embed it onto my forms in my CRM to allow for even more value.

Cons

The way the menu is set up. I almost can never find what I'm looking for and it's not in a "usual" spot. Some of the functions that should be allowed as a free user are not available.

Source: Capterra
 

Nicole from Evidence Based Athlete
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I use acuity scheduling to facilitate client telephone appointments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated client appointment scheduling, automated appointment emails, the ability to sync with google calendars, and ease of use with different time zones.

Pros

It's very easy to use on the client end- drop down menus for different providers as well as types of appointments. It's also connected to my google calendar, so it will automatically block off appointment times if I already have something else during that time in my google calendar. We previously used another scheduling software that was less user friendly for time zones- this one makes it very clear what time clients are scheduling based on their time zone.

Cons

Finding my way around initially setting up my calendar took a little time, but I haven't had any issues since then.

Source: Capterra
 

La'Tonya from Nail'd by La'Tonya
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Excellent experience so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software offers comfort in knowing that my clients can always book an appointment without actually speaking to me.

Pros

The software is really easy to use and understand. My clients can easily book their appointments when it's good for them.

Source: Capterra
 

Jeana from The Coaching Connection Inc.
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I absolutely love Acuity! It has made scheduling with my clients so much easier and less time consum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Save time on scheduling clients, especially those in different time zones.

Pros

Time zones for each user, easier to schedule with clients of different time zones. It's super easy to set up times I'm available and change them, also love being able to give my clients a personalized link to book their own appts. Love getting notifications too, makes life simple.

Cons

At first I found it tricky to set up time zones, but a quick search on google and the answer was there!

Source: Capterra
 

Tambria from The Bri Anor Experience, LLC

July 2017

July 2017

Brilliant! Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple and effective scheduling

Pros

I like how I can create coupons and customize my appointments using different calendars. The ability to create my own hours of operation and to block off time.

Cons

Wish I could change the design to of the appointment( customer view). Overall the software is simple to use. Maybe being able to integrate more third-party apps.

Source: Capterra
 

Amie from Amie Ritchie
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I signed up for Acuity software to help schedule and track my coaching clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software takes the time and back and forth communication out of scheduling appointments with my clients. It allows me to enter my availability, set up offers, and share publicly or privately send to a client.

Pros

I love how intuitive and easy it is to use. I have tried other programs which didn't stack up to what I was looking for. I haven't yet used all functionalities or integrations, but I'm sure they'll meet my requirements and more.

Source: Capterra
 

Ticora from The Creator's Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time freedom. Ease of use. Facebook and MailChimp integration. Ability to collect client information with ease.

Pros

I love how easy it is for my clients to schedule appointments, submit intake forms and pay me for their legal consultations. I love that I can create different appointment types with ease and upgrade or downgrade my account as needed. Acuity takes the guess work out of finding the best time to meet with clients and allows me to focus on work that matters, which is protecting my clients valuable trademarks.

Cons

Some of Acuity's navigation tools take some time to get used to, but overall it's very user friendly.

Source: Capterra
 

Shiann from Cha Chi Esthetics
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I'm in love with this software. I was able to set up everything with ease. I haven't had any questio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easier scheduling

Pros

I love how every thing is super easy and straight forward when it comes to creating your account. The good part of setting my schedule and blocking off the days I'm not available.

Cons

What I like least is how some of the better features are in the higher packages. Like the calendar features and text messages.

Source: Capterra
 

Monica from Pacific College of Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to organize my meetings

Pros

Easy to use and helps a lot to organize my daily meetings, good in terms of changing dates for both side, me and clients.

Cons

Too many emails I have received , maybe if I get only 1 a day , not all the time might be better...

Source: Capterra
 

Theresa from Bcè

June 2017

June 2017

Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increase productivity

Pros

Accuity Scheduling is reliable, easy to use and customizable. I'm not certain what my ylteam and I would do without it. We've rest other software's with which are incomparable.

Cons

Wish I had a few more options included in my plan. Such as send emails via my @domain.com. also would like to see more flexibility in forms.

Source: Capterra
 

Tiarra from Tiarra McFadden Brand
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I love acuity scheduling! It allows me to work and collaborate with social media influencers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's easy for me to reach out to social media brand influencers all over the world now by sending them a link to set up a call to learn more about the services I offer as well as collaborations.

Pros

It allows me to work with people all over the world within my business without having to rely on the hassle and miscommunication of email. It also has an installed plugin for my Squarespace website platform.

Cons

The free trial set up was a little confusing in the beginning but I got the hang of everything quick

Source: Capterra
 

Stefano from Model Drome SRL
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A great tool for scheduling any kind of appointment and keep track of your customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Could implement a scheduling tool on my website.

Pros

Ease of use, possibility to get a payment in advance for appointments, good way to manage appointments after booking. Great, fast and friendly customer support.

Cons

Localization could be better. It's not so very easy to customize the system for foreign languages. A "choose language" option would be a great add.

Source: Capterra
 

Chynnea from Kenseal

June 2017

June 2017

My experience has been a great one, being able to keep my appointments organized and synced.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I mostly enjoy the organization of my appointments, being able to block time off specific days if needed. I also enjoy the ease of the platform and how easily accessible the various features are.

Cons

I least like the option with the block time feature where you can't choose sporadic dates to block and one time. You either have to choose dates that are back-to-back or click on each day, one at a time to block time.

Source: Capterra
 

Tim from Laugh and Capture
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Acuity has saved me thousands of dollars and hours in two months alone. Can't help but love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have to cram 40 customers into one day. An administration hazard. Acuity cleaned it up. It has saved me (and my customers) hours in the last two months. Over a life-time, that will be countless hours. Please buy yourselves a beer with my subscription money :) Cheers.

Pros

It performs perfectly as a scheduling system. Easy to navigate as a customer. Looks great on mobile as well. It is easy for me to check, create, change my scheduling. And to include a Shop feature as well? Game over. This is all the software I need. Thank you Acuity. Keep up the good hustle!

Cons

I've sat here for 5 minutes trying to think of something. That's too long. So obviously there isn't much to complain about here.

Source: Capterra
 

Melissa from MinksByMona

June 2017

June 2017

My experience with Acuity was very easy going to set up and I was always able to go back and edit.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it was easy to set up and all the features like deposits n full payments. Editing was also a breeze. Clients were able to access the link most times and book appointments.

Cons

I found that when I editing times ...I would see it before the client's. I did come across a issue where someone informed me that the link couldn't be accessed from their phone for some reason. However, it worked for others.

Source: Capterra
 

Sandra from Red Sand Studios

June 2017

June 2017

Use this to log appointments and send reminders to clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We LOVE this program! It makes sending out reminders to clients a breeze and allows us to send texts for no-shows and cancellations as well.

Cons

It's a little daunting when having to manage numerous locations and calendars. Otherwise we don't have any other cons.

Source: Capterra
 

Sara from New Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My favorite online scheduling software!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I chose Acuity because it's simple to use, offers multiple calendar and availability options, syncs with google calendar and sends text reminders (on the paid plan.) We've been using it for 6 months, and so far our customers and we love it! It also syncs with Zoom, allowing us to eliminate setting up meetings myself. This tool has saved me SO much time!!

Cons

.

Source: Capterra
 
 
Write a Review