Acuity Scheduling Software


 

Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals.

Acuity Scheduling lets users automate appointment bookings by offering a real-time view of their own time available. It has the capability to automatically sync calendars according to users’ time zones and can send regular alerts and reminders to users regarding their appointment schedules.

Acuity Scheduling’s scheduling feature set includes customizable intake forms, embeddable calendars, third party application calendar synchronizing, and group scheduling for workshops.

Acuity Scheduling is suitable for service-based businesses such as training and tutoring centers, coaching and consulting, photography and video production companies, fitness studios, salons and spa centers and health and dental clinics. The solution offers a free basic module and is available as a monthly subscription. The product offers APIs and integrates with third-party applications such as QuickBooks, FreshBooks, MailChimp, Google Analytics and WordPress.

 

Acuity Scheduling - Calendars
 
  • Acuity Scheduling - Calendars
    Calendars
  • Acuity Scheduling - Calendar syncing
    Calendar syncing
  • Acuity Scheduling - Customized confirmations
    Customized confirmations
  • Acuity Scheduling - Mobile apps
    Mobile apps
  • Acuity Scheduling - Real-time availability
    Real-time availability
Supported Operating System(s):
Web browser (OS agnostic)

594 Reviews of Acuity Scheduling

 

Start your review of Acuity Scheduling

Click to start
http://www.softwareadvice.com/appointment-scheduling/acuity-review/
Software Advice Reviews (6)
More Reviews (588)

Showing 1-6 of 6

Hilda from Bryant & Stratton College
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Convenient, User Friendly, Aesthetically Pleasing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really great software.

Pros

Acuity allows you to customize just about everything under the sun - and even the free version isn't lacking for features! It's been a life changer when it comes to laying out my schedule. With the paid version, it syncs to your Outlook Calendar automatically and blocks people from making appointments during times that you have other events on your calendar! It's basically a computerized personal assistant. It's all very intuitive as well.

Cons

I wish we could purchase a corporate package for more than just a few employees - we have about 25+ people who use it but the "company" plan doesn't cover that many.

 
 

Chuck from Real Estate Rising
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Seamless, Powerful & Worth Every Penny

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Soooo easy to setup. I literally took 30 min and customized every aspect of Acuity to provide one of the prime offers for my business. Another 5 min and it was integrated into my website. Oh did I mention that I did this on phone?!?! All the features that Acuity offers are well worth the extra $ per month vs. Calendly. Calendly is also a great product, but the cleaner installation, and customization was with it to me.

Cons

Not a whole lot to say on the negative side... It took a little longer to setup​, but I did it on my phone while riding in a car (no I was not driving). Also a little more expensive than Calendly, but for my business, it's worth it.

 
 

Candace from Automotive
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Just okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be way better if the program had a app to go along with it. The website is too confusing and the interface isn't modern and looks out of place.

Pros

Its inexpensive

Cons

No app for smartphone

Advice to Others

No

 
 

Vanessa from psychiatric
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Acuity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a very small business and don't need to keep track of missed, attended or cancelled appointment Acuity is the system for you. If you do I would recommend checking out other softwares.

Pros

User friendly.

Cons

Not able to check clients in or document whether or not it was missed or cancelled appointment.

 
 

Rebecca from Complete Performance Coaching
Specialty: Coaching and training

June 2016

June 2016

The perfect scheduler

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's incredibly easy to set up, there are tons of features, it integrates seamlessly with my website and my calendar

Likes Least

I can't invoice clients, it's difficult for them to figure out how to pay if I schedule for them

Recommendations

This is the best scheduler I found. If you have another way to do do invoicing, this covers everything else.

 
 

Bryan from Caribbean Massage
Specialty: Salons and spas

April 2016

April 2016

Great Software - failed support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Everything great product, the best I've seen and used!! Developers thought it out well.

Likes Least

Support, only email only during work week. Can you afford the downtime?

Recommendations

Remember support is important. Your business is reflected by your customer interface especially the software you use.

 
 
 
Showing 1-20 of 588

Caleb from RLJ Financial Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I love the software. Simplifies the scheduling process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A seamless approach to scheduling appointments.

Pros

I love how you can have different appointment types and ask different questions on each appointment type. I love how it syncs with Office 365 Calendar and auto inputs the event on my calendar.

Cons

I don't like that you cannot customize how the calendar appointment looks in Office 365.
I also don't like that you cannot customize the SMS for appointment reminders.
I also don't like that you cannot reschedule an appointment in Office 365 and sync that back to Acuity.

Source: Capterra
 

Diane from Sisu-Ursu
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Best Scheduling App for a Sole Proprietor Service Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I tried A LOT of apps for scheduling and found that this one was the most customizable for me and my industry. I serve people across multiple time zones and had trouble with another SaaS. This solved my time zone issue.

Cons

I wish I could customize WHICH services to include for sale on certain pages with my appointment scheduling form.

Source: GetApp
 

Teiara from Teiara Esthetics

September 2017

September 2017

The site is overall good. Once every thing is up it's pretty much low maintenance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the site because I can take payments and deposit. They also offer a free version. You can create discounts and promo codes

Cons

You can't search other Stylest within the app like StyleSeat offers. You have to pay for an entire month even of your only using it for a week out of the month. You can't customize the deposit per service

Source: Capterra
 

Mylee from Little Big Dreamers

September 2017

September 2017

I have enjoyed learning to use Acuity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is great to be able to schedule appointments, accept payments and have forms signed all in the one place. It makes work so much simpler and time consuming tasks much quicker. I intend to keep using Acuity for the foreseeable future!

Source: Capterra
 

Tierra from ItWorks Global
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Game changer!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Potentials, more time freedom, the software is absolutely genius!!

Pros

I love that you have basic and address book of everyone who has ever booked with you so it makes following up so much easier. Oppose to being all over the place, It's completely a game changer it automatically sends the reminder emails and text also

Cons

I would have to say my least favorite part is that some emails get bounced back I'm not sure why if it's a valid email address. The system shouldn't let them complete the registration if the email isn't secure.

Source: Capterra
 

Vanessa from Hair Etc by Vee
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great starter software or for a salon but doesn't need lots of features

Pros

I love the fact that you can have add-ons for services that pop up under main services. So no need for the client to search for multiple services in different categories
It's user friendly and simple

Cons

I do not like the limited features. Wish they had an app or the ability to have different pricing per staff or calender.

Source: Capterra
 

Lemond from Pro Wash
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better tracking and organization and tracking of appointments.

Pros

Instant messaging alert when someone makes an appointment. Also being able to obtain correct email address and phone numbrr for our data base.

Cons

Had htouble putting app. On my Galaxy phone and my staff and I need to be able to add appointments while we are out of the office. I will call customer service regarding this matter.

Source: Capterra
 

naandie from Naandie's Metaphysical Shop
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

i love not having the back and forth emailing to pick a time to work with clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the scheduling limits. making it easy to only book as many clients as i want & not get overbooked. i really like the option to have clients pay in acuity as well. and the update to add a picture is a very nice touch.

Cons

sometimes it can get a bit confusing trying to remember how to access all the features. like the limits for hours before the appointment and when the client schedules the appointment.

Source: Capterra
 

Phyllis from ChatWithPhyllis
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy to set up and step-by-step instructions that are simple to follow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of clients being able to schedule their own appointments.

Pros

Easy to set up and I love that you can add your logo for a more professional look. Its also great that clients are automatically sent reminders of their appointments. The pricing is reasonable, too.

Cons

I guess if I have to come up with something I like least, it would be that you're required to have a "paid" account to use the text messaging feature. Otherwise, I was completely satisfied!

Source: Capterra
 

Etosha from GetNailedbyEtosha
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

like the ability to let customers schedule there own appt but I still feel very in control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Convenience. This app allows my customers to schedule their own appointments allowing me to focus on other aspects of my business.

Pros

I like being able to create add-ons cause that's where I make money. The ability to connect to my square account is great and choose to accept deposits or full payments is nice. The tutorials on how to use the app and different features is super helpful

Cons

For the most part this app works well for my business. Something's I can do in the app and something's I have to do from the website

Source: Capterra
 

Monique from Kristen Hadeed LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Software to Simplify Booking!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have time added back into my day due to the time saved by having all of our scheduling housed in one place.

Pros

I love that Acuity alleviates the need to go back and forth with availability for meetings and calls via email. It makes it a one step process to send a scheduling link to whoever wants to set up a time and let them find a time that works best for them.

Cons

Its a little difficult to get everything set up but once you have things synced, you can sit back and enjoy!

Source: Capterra
 

kyoko from kyoko's Reflexology
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

it's easy to use. a couple of my clients said it looks easy to book.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

booking through online is easy to manage.

Pros

The color change when the time is booked. I can see weekly schedule easily. Also when I started to use this I could book to get the tutorial how to use it. It was very kind I thought, even though I forgot to be in front of the computer and missed the session.

Cons

I like it but could be more color I would like to use for each day or something like.. 1hr apo for yellow and 1.5 hr for green.. something like that.

Source: Capterra
 

Kurt from Running Creek Properties
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Because of Acuity we have increased appointments, % of appointments kept, and # of clients served.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and keeping track of appointments and customers.

Pros

The ease of use hands down. The ability to set up a schedule and have clients schedule around the times we have predetermined is a game changer. As entrepreneurs running two businesses with 6 children my wife and I have needed something to separate work time from family time. Because of this program we no longer find ourselves saying to our clients, "Well, I could do an 11:00 if that works for you." Now we send them our schedule and they respond with the time that works for them and everyone is happy.

Source: Capterra
 

Senay from Urban American Management
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

This scheduler is simple and that is what I love about it! It's also free to try!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease is scheduling construction projects in NYC apartments that sometimes have over 3000 residents!

Pros

Free trial, simple layout for scheduler link, ability to add company logo, ability to download calendar into Google calender or Outlook

Cons

The backend page where you customize your calenders and set times is a little confusing to navigate but it easy enough to figure out.

Source: Capterra
 

Derrick from Insurance

August 2017

August 2017

It is exactly what I was hoping to find in an online calendar service for my business.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Acuity calendar is easy to use. It has tutorials and instructions that make using the service very user friendly.

Source: Capterra
 

Kelsi from Styles by Kelsi
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Using this scheduling tool is way easier than any scheduling platform I've every used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a place that's easier to use for me and my clients. Better service for my clients to use to book and see new services.

Pros

I like the layout of the page and how we can describe the service and add a picture to go along with the service.

Source: Capterra
 

Lauren from University of Houston Dining Services

August 2017

August 2017

Acuity saves time and frustration

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I love the time savings that I've found when the scheduler is fully functioning. Appointments pop up on my calendar and I don't have to do anything!

Cons

The free version doesn't really provide any time savings. The calendar doesn't sync with yours, and it can lead to conflicts and confusion.

Source: Capterra
 

DANILLO from Viva Saúde
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This software makes my life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The distincts ways to make an apointment, facilities to schedule and embedded on site are the best things.

Cons

Language translator is too limited and I would like to limited the times of redeem in packages or subscriptions or the option of choose just recurring.

Source: Capterra
 

Robert from Robert Dosa

August 2017

August 2017

Great software platform for time management and scheduling appointments!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and implement. Easy to keep track of your appointments, with the option to have a list of your upcoming week's schedule directly sent to your email address.

Cons

Setting the availability for different types is not accessible to free accounts. Payment integration with PayPal and other platforms is only available to paid accounts.

Source: Capterra
 

Ronald from Quickbooks Dara Recovery
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

This is one of the best scheduling app that i discovered. It has all the Features i needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better time management / I liked almost all the features of the software, the price is also reasonable compared to other scheduling apps

Pros

Its very easy for my clients to schedule an appointment.
on my end i never miss any appointment these days.
multiple payment gateway integration option.

Cons

I wish there had been a file transfer option.

Source: Capterra
 
 
Write a Review