Revel Software


 

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS, as well as integrated inventory management, customer management and social media management.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks are also available.

 

Revel - iPad POS
 
  • Revel - iPad POS
    iPad POS
  • Revel - Ordering
    Ordering
  • Revel - Check out
    Check out
Supported Operating System(s):
Web browser (OS agnostic)

143 Reviews of Revel

 

Start your review of Revel

Click to start
http://www.softwareadvice.com/appointment-scheduling/revel-review/
Software Advice Reviews (113)
More Reviews (30)

Showing 1-20 of 113

Jake from Shiba Ramen Corp.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Terrible Revel Experience - Preparing to File Lawsuit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My small restaurant business recently had the misfortune of adopting Revel as our POS provider. Due to serious technical and customer service breakdowns, we abandoned the Revel system after only a few months. These issues are explained in detail below for interested readers, but some of the most egregious ones included (1) never setting up the self-service kiosk we ordered and for which we paid per month, (2) failing to fund several thousand dollars in customer purchases because of a Revel-caused technical problem, and then trying to avoid paying by blaming us for failing to mention a specific ticket number to Revel customer service (when Revel finally paid after I threatened legal action, it shorted us several hundred dollars).

Unfortunately, getting rid of Revel is not as simple as sending a termination notice. Revel leases its systems through a third-party company called TimePayment, with which Revel's customers sign allegedly "non-cancelable" leases. TimePayment will not permit customers to terminate their leases and return the equipment, even if the package of software and customer service through which the equipment is used is defective. TimePayment takes no responsibility for the quality of the service, even though the monthly payment for the system, which necessarily includes Revel's service in addition to the physical equipment, is paid directly to TimePayment. Revel, meanwhile, is either uninterested or incapable of providing meaningful resolution when its customers have significant problems with the service. I left a review on Merchant Maverick a few days ago, and Revel's "community manager" actually tried to direct me to TimePayment in response! The point is, neither Revel nor TimePayment takes responsibility for the quality of the product, and appear to have jointly created a leasing scheme by which they believe the consumer has no recourse in the event of a service breakdown.

Several months ago, I contacted Revel's legal department in writing, identified a list of significant ongoing problems, and asked for an address to return the equipment. I stated I would send the equipment back to the address from which it came if I did not receive a response. Because Revel legal did not respond, I returned the equipment with proof of delivery. I wrote to the legal department on two subsequent occasions, and never received a response. Revel never acknowledged receipt of the equipment I sent back.

Now the collection calls and letters from TimePayment have begun. It has threatened to damage my credit and that of my small business. It tells me I have to take up the system problems with Revel, even though I pay TimePayment for the system services every month. It also tells me it is happy to contact Revel "on my behalf" if there is a problem "with the equipment." Unfortunately, the TimePayment collections caller also informed me, there is "no protocol" for addressing customer problems with the service. But with a POS, the service is everything! It permeates the day-to-day of a small business like mine. The hardware is decidedly secondary.

At this point, I have had numerous communications about termination with both Revel and TimePayment, but neither have given a meaningful response. I am preparing to file a lawsuit in Alameda County Superior Court against both entities, unless they find a way to cancel my lease and cease billing my company. I have not received service in four months, and the equipment has been back in Revel's possession for almost as long. There are clear claims for breach of implied covenant, unfair competition, breach of warranty, and others. There are also significant consumer protection issues associated with the structure of the Revel-TimePayment relationship. These are of a broader public interest, given the extent to which Revel has penetrated the marketplace in the past several years. I am a litigation attorney, and will handle my own lawsuit, but I would love to see what the CFPB and the California AG think about the broader practice as it impacts small business and individual consumers.

Here is a detailed list of the problems my business had with Revel, taken from my termination letter to Revel legal:

I write to cancel Revel service, effective immediately.

Last November, we installed two Revel terminals in our store, one of which was for self-service. Revel, however, never set up the self-service terminal, despite promising it would do so. As a result, we were unable to use it for its intended purpose, and paid for more than six months of service for no reason, with no benefit to our business. That terminal needs to be returned, regardless of the many serious problems we faced after becoming a Revel customer, examples of which include:

System Freezing. We experienced an epidemic of the system freezing during customer transactions for the first six weeks of using the system in Nov.-Dec 2016. This was a huge problem for us. It caused significant accounting difficulties and resulted in us spending an unacceptable amount of time working with customer service to resolve the problem. The issue ultimately stopped after we installed a monitor sent by Revel, suggesting Revel found a bug, but Revel denied there was any problem and never provided an explanation for this major disruption.

Uncaptured Transactions. In early December, an entire day of credit card transactions on the 4th and a partial day on the 7th were not captured by the system, and the system automatically deleted data associated with those transactions, all without notice or warning. A nearly amount in sales from those were not funded. It took three months of dealing with Revel customer service and sales people to get it resolved. At least around 1/3 of the unfunded amount was due to improper configuration of replacement hardware sent to us as an attempted fix of the system freezing problem described above. But Revel's employee tried to blame us for the loss, because we did not mention a specific ticket number when we spoke to tech support. She tried to deny full reimbursement, and it took our threatening legal action before she agreed to pay. When Revel did pay, it shorted us, inexplicably, and we still have not been paid the full amount.

Debit Card Processing Time. We used Revel's recommended payment processor, Intuit. Intuit, however, processes Revel debit card transactions in the middle of the day, rather than at the end of the day. The result is that QuickBooks is unable to accurately reconcile the amounts funded to our bank account with the amounts in Revel for a given day. Creates a huge daily accounting problem. We raised this issue with Revel, but never received an informed response.

Sales Tax Automatic Shutoff. On the last day of 2016, in the middle of the day, the system abruptly stopped collecting sales tax without notice or warning.

On top of all these issues, there were serious problems with Revel's customer service. A pronounced inability to provide timely resolution of the many technical problems that came up. We spent countless hours talking to and emailing customer support and the sales team about these various issues. When the issues got financially more serious, in connection with the unfunded transactions described above, Revel was downright resistant to providing resolution.
Not only did Revel disingenuously try to shift the blame to us for the losses from Revel's technical defects, Revel employees refused to put us in touch with more senior personnel with decision-making authority. Not for lack of asking on our part. We could never get past our primary point of contact, the inexperienced sales guy who initially signed us up for the system. Some other equally low-level employee participated. These two were either unable or unwilling to connect us to their manager.

The experience left a strong impression that Revel is weak on what should be core competencies of a POS system: reliability and ease of user experience. Instead, Revel appears to have invested in a sales operation. The sales guy was pretty relentless before we signed up, but he (and everyone else we dealt with) was useless once we did so. It shocked us that we couldn't get a manager on the phone about a major customer issue. Instead our sales guy got transferred to a new role, and handed us off to another seemingly inexperienced sales guy, who rushed to assure me that was one of Revel's "most senior" sales guys.

Shockingly, we paid Revel for a setup fee, given what it cost us in time and money to use the system.

We do not expect to be charged for the remainder of the equipment lease. It is not going to be an answer that we should take it up with TimePayment. This is Revel's problem; its service is paid for right alongside the equipment, and the equipment is useless without the service. We desperately wanted this system to work, because of the investment we made in installing it, but at some point enough was enough, and this was not worth continued effort. We then had to go invest in installing another company's system to replace it. Trying Revel was an expensive effort, even before we consider the install fee, six months of payments for a self-service kiosk that Revel never set up, and the Revel failed to reimburse us after improperly withholding funds from us for three months.

We will ship the hardware back to the address from which it came. Please let me know ASAP if it should go to a different location.

Thank you.

Cons

Revel caused significant expense and disruption to my small business. Highly negative experience.

 
 

Alex from The Cobb Group
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Revel, the Xero of POS; Beautiful software, outstanding customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our business has 8 locations under the Cobb & Co. brand name. We are TSR, multi location, and have future plans for up to 20-30stores in the next 4 years. Confident that we can grow with Revel.

Pros

Revel's use of real estate and easy-to-learn interface is second to none.
Revel support structure, 24/7 with escalation to Tier 1>2>3.

Cons

Little bit spenny. They're just lucky it's so damn good.
Would like to see some integrations with reservations software for restaurants. Other than that, Revel is choosing some good partners.

 
 

Lauren from 180 Vape LLC
Specialty: Tobacco
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

RUN!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are considering a new point of sale system I would run as far away from Revel as possible.

Cons

Revel is a bunch of liars. They promise one thing and do another. They chargedinitial start up fees and immediately started charging our company per month per location back in June. It is mid September we still do not have any services set up with Revel because non of their payment processors were compatible with our type of business. Yet due to our terms and conditions they will not refund any of our money and want cancellation fees on services that were never provided or set up and they continue to charge our account every month . Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale. You are on your own after the sale and GOD forbid you say anything about how upset you are at the fact that they wont correct their mistake because then they just drop all communication with you period.

We wouldn't know any of the pros. We initially wanted Revel due to their inventory tracking. Unfortunately we never even got set up with Revel. Once they made their sale we were on our own.

  Response: Lauren, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Lauren,

I am sorry to hear that there have been some issues in getting you set up with a credit card processor. I see that you have now chosen one, and once we hear from you, we are happy to proceed.

Unfortunately, sometimes there are small hiccups in getting set up depending on the route clients choose. Revel is happy to assist you along the way and our Support team is available 24-7.

Best Regards,
Sarah at Revel

 
 

RAJAGOPAL from Saigon Pho Kitchen
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Reduced Staff.. increased accuracy of order.. Unified customer experience across Kiosk, POS, online ordering. Smart Phone ordering all great for college town

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

KIOSK ordering helps me to run a busy restaurant with no front Staff. Integrated online ordering helps to add new items/ make changes only at one place.

Cons

Need a mobile app
Customers should be able to Choose Dine in or Take out when they use Kiosk
Kiosk should ask for Customer table #

  Response: Sarah, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Rajagopal,

Thank you so much for the kind review. We are so glad to hear that Revel kiosks and online ordering are working well at your restaurant!

We do have a "manager" app called Insights on the App Store - your sales rep is happy to help you with getting the app - it will allow you to manage employees and monitor sales on the go!

Thank you, again!
Cheers,
Sarah at Revel

 
 

Kendra from Mickeys Cakes & Sweets
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

REVEL POS System: A Huge Mistake w/ Painful Ripple Effects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A Huge Mistake w/ Painful Ripple Effects. I want to convey concise specifics regarding where the decision to purchase the REVEL system went wrong without emotion but this process from start to finish coupled with the loss and major internal labor dollars, cuts deep!

Before signing we did our due diligence, as best we knew how. Our team read the pro and con reviews. We took particular note of one review which said get everything in writing prior to signing. Our attempt to do so was to compile an excel doc that listed specifics of everything we needed the system to do for our custom bakery. We received a “yes” we can on the majority of the listed items. Our team sent multiple email and cataloged them all, from pre-purchase, sales rep dialogue, on-boarding, initial program management, daily questions to various on-boarding team members, help line conference calls, management team conference calls, to and the summary of where the REVEL system failed us miserably. If you would like this information, we would be more than happy to forward you our packet of information. We hired an intern for 6 weeks who worked in tandem with a permanent team member, solely for the purpose of manage the on-boarding and conversion process; with the intent of expediting our transition from our old POS system to new REVEL system.

Our internal plan was so effective that within 2 weeks of receiving the equipment, we were able to ascertain that the REVEL system would not align with our business model. Our internal conversion team learned the platform so well, that they were able to ascertain operational components of the software the help desk and our assigned project manager was not aware (use of modifiers and order category classifications). Our team hit the ground running the day after the contract was signed.

Pros

IOS IPad functionality. Delivered product to store front quickly. If you have limited customization needs, the entry of products may prove easy.

Cons

On-boarding process. Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated. Many others.. explained in general comments.

  Response: Sarah, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Kendra,

I am sorry to see that we were not able to meet your expectations. If you have specific requests during the sales process that were not rendered by the system we are happy to review them. However, in our director-level review of your inquiries of the system and needs during the sales process, we have delivered the product as stated.

I have taken a look into your ticket history and work with our client relations team and, as mentioned, we are more than happy to build out enhancement requests and expedite as needed. We understand that you may not wish to work with us and we do apologize that your experience was not what you had anticipated despite many attempts to understand your specific needs. We have many clients with similar setups, but, of course, we could always use input for further product development.


Regards,
Sarah, Community Manager at Revel

 
 

Meghan from The Hospitality Sweet
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Extremely overpriced fees and disappointing system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly.

Cons

Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month.
We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush.
We have at least 2 customers every single day tell us that the online ordering isn't working. The system will look like it took their order (and they'll see pending charges on their cards), but they'll either get an error message or nothing at all. We often have people show up to pick up the order they placed online only to realize that it never came through on our system, but Revel still posts the charges as pending and it doesn't drop off the card for 3 days....not a fun thing to tell customers!
We have not had a great experience with customer service, and often end up on the phone for over an hour (again, often during a lunch rush). We've had several instances where no one was ever able to answer our issue.
Our accountants (who exclusively do restaurants) have found errors in reports (including tax reports for the day) multiple times.
Overall, this system just doesn't live up to the quality that should come with such high fees.
I called and emailed to put in our notice of cancellation at the end of our 18-month contract (they require 30 days, I put in my written notice 60 days, since their team hasn't been super responsive), I at first would get no response. When I finally did they told me that I couldn't put in my request until 30 days, which just seemed odd to me.

  Response: Sarah, Bluebird Global (PPC only)

Date: August 2017

August 2017

 

Hi Meghan,

I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service.

We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner.

Best regards,
Sarah, Community Manager at Revel

 
 

Adam from The Well
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Perfect for our cafe!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Revel has been great for our restaurant. We needed something more tailored to our needs as we have grown. Revel has a great feature set and it has greatly smoothed out our operations.

Pros

Many options for customization. Easy to use and detailed back end for reporting. Smooth operations for orders.

Cons

Nothing that I can think of right now. It took a bit to get set up to meet our needs, but has proved worth the time.

 
 

Noel from IT
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Review of Revel Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Working with Revel was a positive experience from the planning stages to the installation date (opening date).
Revel Systems employee who did the install and onsite training did an exceptional job.

Cons

The online training took a while to schedule but we requested to move it to a later date since the key personnel were not available for the dates provided by Revel.

 
 

Becky from Garibaldi's Hook, Line 'n Sinker, Sports Bar and Grill
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

My utilization experience with Revel POS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The system allows for ease of product sales reporting in order to determine profitability of product offerings.
The Revel system is simple to learn and master.
Customer service is available quickly and can be contacted at any hour.

Cons

It was frustrating that Revel was so behind in chip card technology and pin pad technology. I had to go elsewhere for both. Not having a pin pad technology cost me excess dollars every month.

 
 

Deb from Myers Cider Mill Drive Thru
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Love Love Love this POS System. Would recomend it to anyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that if i have any issues i can just call and it will be taken care of.
You can see everything from your computer or your phone. Reports are user friendly and actually so is most everything about it.
There are also many videos you can watch to figure out what you need, I learned a lot from them!

Cons

The set up process was very time consuming, but i called one time to get help and they said something about a set up manager or something. So i think if you wanted to you could have someone set it up for you for a fee, and if i had to do it again i would probably do that

 
 

Simcha from Company
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Amazing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use and efficient. I've tried a few other POS systems but nothing competes with this bad boy!

Cons

No Cons

 
 

Tim from Carlton Bakery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent POS System for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you! The Revel Systems POS is great.

Pros

Ease of use, data tracking, time tracking, mobile access, fantastic customer support, quality hardware.

Cons

I would like to see a more advanced Kiosk-style option that includes a user-friendly means of incorporating product pictures along with pricing.

 
 

Nik from Triton Brewing Company
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Expensive, expensive, expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste.

Pros

The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use.

Cons

The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee went from $15.00 a month to $49.00 with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money.

The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service.

Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens.

 
 

Jason from cobble creek group
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Run, you have been warned

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In all honesty, don't use revel, just don't!

Pros

We can with certainity say we like nothing about revel! System isn't laid out right and the customer servixe is zero stars. The sell sell sell but their system is far from number 1! Call intuit/quickbooks and ask them if they are promoting working with revel anymore? They will tell you because of issues like ours, they are no no longer actively pushing their relationship!

If you are having problems like us, contact your bank to do a chargeback and an attorney and your state attorney general.

Cons

The whole system and company are cons! Nothing works. It's. It isn't laid out for a cafe or restaurant, just run the other way.

  Response: Sarah, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Jason,

Thank you for your feedback. Sorry to hear you had a poor experience.

Quick service / fast casual restaurants are a great fit for Revel and we are the first cloud-based POS to integrate with QuickBooks and that integration is robust.

We provided you with support and expertise in both Revel and Quickbooks and were happy to do so. Unfortunately, if you lease hardware from Revel, you are agreeing to pay fees for terminating the contract - this is a pretty standard practice as I am sure you are aware.

Best,
Sarah, Community Manager at Revel

 
 

Denise from Mickeys
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Worst Decision Ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were initially excited to have Revel implemented in our small bakery, however, after two weeks into the implementation we quickly determined that several limitation made it a horrible fit for our business. We watched all of the tutorials but nothing prepared us to know the limitations of the infrastructure of their system. Their sales person wasn't even fully aware. We were bounced around from implementation to IT before someone was finally able to tell us that modules were not designed to process custom orders. The worst part was that, with only two weeks into implementation , they refused to refund the $3100.00 we paid siting contract guidelines and charged us an additional $1300.00 cancellation fee. They required us to return the equipment but kept all of the funds paid. I would caution anyone considering moving to this system. No one takes ownership of issues and once they lock you in, irregardless of the situation, you are stuck. Overall loss.

Pros

Looks good on paper in the the tutorials. Has a lot of features that could be useful to in standard restaurant environment.

Cons

Slow response times. No flexibility on issues and concerns. Much of the implementation work has to be completed independent of support. Waste of time, money and resources.

 
 

Martha from JamLex Enterprises
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Revel system is very user friendly but don't understand why it doesn't take Gift Cards

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

All is good

Pros

It continues to take Credit Cards when system is down which is nice when the Internet is down & not working

Cons

It should be able to take Gift Cards so we don't have to keep switching machines when a gift card is presented.

  Response: Sarah, Bluebird Global (PPC only)

Date: June 2017

June 2017

 

Hi Martha,

Thank you kindly for the 5-stars!

For the Gift Card issue, if you are using Revel's Gift Cards, you definitely would not need two systems to process the cards. At this time, we do not integrate with First Data's Gift Cards.

Thank you again for the feedback!
Cheers,
Sarah

 
 

Justin from Haisma Design
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

100% Fail - Waste of Valuable Time and Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful.

Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet).

Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to reset me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later.

This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course, no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right?

Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from customer rep that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind rep didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit.

I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation.

I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a system in the storage room and going to another platform.

Cons

Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own).

 
 

Jennifer from Mac Warehouse
Specialty: Electronics & appliances
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Does the job mostly, but requesting features is easy and they get it done quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The design is great, it looks professional with a bit of fun. The support team is pretty great at responding in a timely manner, unfortunately the answer I receive most of the time is, that is not an option at this time. The submit a feature request is simple and they seem to actually use it, I have submitted many feature requests and about half are now features.

Cons

The reports seem to be lacking, you can pull lots of reports but there is almost always a few items that can't be added, which means that you need to pull more reports and combined them and hopefully you can get all of the information you need.

 
 

Steven from Teddy Bear Bakery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Time and money well spent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all, dollar for dollar, Revel Systems is definitely worth the price. There's not one system out there that you will not get frustrated at. Revel is no exception to this. However, for the most part, they have handled my frustration well, if not as timely as I would like. Still, 100% a great system and a great deal.

Pros

Easy setup. Standard POS arrangement for goods and services. No "back-office" computer as everything is accessible from any computer with internet access.

Cons

Forced change of password (proven to be a security risk). Some options released before they work. Lack of responsiveness.

 
 

Cary from The Cookery
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Revel adds tremendous efficiency to my business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The customer service is outstanding. Every time I call I know I will quickly get to a person who can solve my issue effectively.

Pros

It is easy to train even the most techno-phobic staff how to use Revel. The backend is easy to access and provides critical data and information in few steps.

Cons

The customer record function is a bit clunky on the iPad, it takes too many steps to add a customer during a transaction.

 
 
 
Showing 1-20 of 30

Shelby from Bush's Chicken
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Elegant, simple, very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons

One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Source: Capterra
 

Greg from Malawi's Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best SMB point-of-sale for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Pros

It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons

Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Source: Capterra
 

Chris from Mike's Corner Deli
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Tons of customizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Source: Capterra
 

Kim from Teed Sales LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

An affordable POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Pros

Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons

It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Source: Capterra
 

Belen from Popbar Panama
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

extremely helpfull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easier to use than others

Pros

This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons

I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Source: Capterra
 

Jaosn from cobble creek group
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Run... You have been warned!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i will never recommend this product!

Pros

There are zero pros about this system and about this company! Their sales people lie and the system doesn't do what they say it will and never credit for their mistakes! We hired an attorney, contacted our bank to chargeback and turned them over to our state attorney general!

Cons

Their entire company is a con! You have been warned to find a more friendly service provider. Revel is a low low tier pos system!

Source: Capterra
 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy transition, easy to use, easy to modify.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easier tracking of everything I need, easier to modify and easier to teach to the end user.

Pros

Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere.

Cons

Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish.

Source: Capterra
 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy and pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Great reporting. Easier to make changes. Cloud based.

Pros

Everything is built in. Easy to get help, and very responsive. Always adding new features. Great reportingnoptions

Cons

Updates can be cumbersome to do, certain features do not work as the description leads you to think it will.

Source: Capterra
 

Robin from Manhattan Center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellency In Bringing Latest Technology to User Friendly POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Higher sales revenues since we implemented Revel System. Both Front end and back end staff enjoys the ease of operations and timely reports.

Pros

Effectively Revel System has increased our sales revenue figure over 20%
Superior 24/7 Support
Easy to deploy. We have 24 mobile stations and using Revel System make it possible to reconfiguration locations as needed.
Fast Transaction Time
Real Time Monitoring for back office staffs
Very User Friendly, make training very fast

Cons

The only downside is that perhaps the app can be on Android platform also?
Otherwise, so far we have been very satisfied with the system.

Source: Capterra
 

Jennifer from Redtail Aviation
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Wrong decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.

Pros

In theory, it would be awesome, but we needed reality and it's miserable.

Cons

Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

Advice to Others

Don't get it until they make some serious improvements to this software.

Source: Capterra
 

Shawn from Red House Advertising and Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

REVEL Systems Failed My Client

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am hoping to resolve the current issue between Revel and the organization Rethreaded. This nonprofit made a calculated move to switch to Revel with promises your sales team was unable to deliver. I hope, for the future of Rethreaded and Revel, that this matter can be resolved. I would truly like to turn this into a beautiful PR story and not PR nightmare.

Back in August, after a meeting with Rethreaded concerning their POS and CRM needs, I contacted QuickBooks looking for an integrated system to work with QuickBooks, while serving as a POS, and an ecommerce solution. QuickBooks suggested Revel be the solution to meet Rethreaded’s needs and believed because of Rethreaded’s nonprofit mission, working directly with Revel would prove to be a great fit.

When I first contacted QuickBooks about their system options, they gave a quote to me which I shared with Revel. I asked for Revel to match or beat that quote. I was assured it could be done. I reached out to Revel looking to discuss my project and was connected with a sales representative. I explained to him what my most important needs were and forwarded him the quote from QuickBooks. These needs were clearly explained to be: complete integration to QuickBooks with the ability to track multiples sales channels (retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce) with a total of 9 POS systems with one being stationary and eight working in a retail environment, the option to go off-site and ring up transactions via the Verizon mobile network, tracking inventory to the ‘ingredient’ level, and a CRM system that would allow us to track a person from becoming a customer and also be potentially a volunteer, donor, vendor, or employee. This was key – tracking the same person and marketed to in each role specifically. I also soon found out the promise of different sales channels would be a sticking point in Rethreaded’s relationship with Revel.

The sales rep informed me that he was at the annual Revel Conference and would work directly with his supervisor to create a solution package that would fit my needs. I was always clear with them about Rethreaded and in an email on September 9th, “Allow me to put it like this, the reason we would agree to pay for you to install the system is my client felt like you cared about them and to create an amazing PR story for our local news (which has already agreed to cover the story).”

Revel promised to exceed our expectations. After several weeks of going back and forth with questions and concerns regarding the Revel platform meeting all of our needs, they shared with us that Revel would be able to exceed all of our requirements. Furthermore, they shared that if we switched to Intuit credit card processing, Rethreaded would qualify for a rebate through Intuit that would cover almost half of our Revel conversion costs. On September 12th, He emailed me the Terms and Conditions of the Intuit Cash Back Offer. We went back and forth throughout the month of September concerning pricing, even though I was originally told my quote from Intuit could be met. I even went as far to pass along monthly invoice sent to Rethreaded. Rethreaded wanted to switch their system for improved features at a fair cost because of their nonprofit status.

Revel seemed like a company full of solutions. Another solution presented was in the installation of the system. After they expressed to me that Revel was the number one POS system in retail locations, together we, saw the opportunity to train Rethreaded survivors to become experts on Revel’s front-end management system. This would allow them to further grow their career skill set and offer a better future. This was a key selling point of going with Revel, rather than building a proprietary system.

Even terminology started changing. It is important to note that during the sales process, I kept referring to our POS systems as individual POS systems. He kept referring to them as order takers. My response was I am not looking at order takers but a POS system. He indicated that an order taker and a POS were the same system. The truth that came out was the systems were in fact different. In text message conversations and phone conversations, I kept redirecting Justin to understand that we wanted one stationary POS and eight mobile POS, the contract kept changing with me needing to clarify again and again. He quoted the entire package, including cases, and when I started reading the specifics I noticed cases were missing. He then reverted it back to the original, if I had been diligent my client would have suffered.

I was led to believe that I would save time, effort, and money if I hired Revel for the installation and training. Furthermore, he informed me that it would be much easier if we paid an additional fee to have Revel do the complete install and training. They proposed that it would save time on the install which would reduce my budget cost and that by being trained by a Revel professional, the Rethreaded organization would have the ability to go live the same day. To conclude our sales process, the final step was the approval by the executive board of Rethreaded. The board requested a meeting with Revel’s representatives, in which they would give a complete demo and answer questions/concerns about Rethreaded’s workflow and Revel’s ability to meet those needs.

During that call, we went through a number of questions. I left the meeting feeling confident and even emailed them after the meeting saying, “I feel the meeting was very productive and answered all of Rethreaded’s questions…”
The Board meeting with them supposedly answered our questions. Here are some issues we went through during the meeting: Jason asked if Revel would be able to group products into either sales channels or product groups. He responded that, yes, Revel supports this with the option to build classes of people to make everything more specific. He further stated that automated reports would be emailed daily with the ability to track by sales channel and product group. The sales channels were defined as retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce. We were also informed that commissions could be recorded on a transaction by transaction basis driven by who was logged into the device. Retail channels for Rethreaded were discussed. Once again (and without any reference to a price change), myself and he with the Board were assured a wholesale, retail, home channel, and any other sales channel would be possible. We were told directly by him that the person ringing in a transaction would simply need to login by event type. These tasks can only be achieved by having multiple establishments which equates to your Enterprise package. This price difference was never discussed. We were led to believe it was all included in what we were getting.

Customer tracking translates to funding for Rethreaded. As mentioned earlier, Jason and the Board were also adamant that customers needed to be categorized properly. Rethreaded needed to assign customers to the right categories. Often the same person belongs to multiple groups whether they be a customer, volunteer, employee, or a donor. If not, the cost of switching systems would not provide enough return on investment to Rethreaded. As a nonprofit, every single dollar they make can be directly translated to getting women out of sex trafficking. For some clients what may be a lost sale or commission to Rethreaded could mean a lost opportunity to employ another woman or help a person get out of the trade.

Rethreaded was never made aware of the additional costs of an Enterprise system. Finally, they led us to believe these capabilities were in the package we were purchasing and never indicating there would be an additional cost beyond the initial installation. The entire call led us to believe that the Revel representative coming to the training would teach us the CRM. Jason asked about the ability to scan barcodes, he responded that the M-Tab reader had the Bluetooth scanning capability built-in. Upon receiving the M-Tab scanner, we were sent scanners that did not have the built-in capability for barcode reading. **Simply put, this was one of many times your company dropped the ball.**

I was led to believe the Revel Training Expert would be my answer to every installation and training concern. His overall answer to getting everything setup the way we asked was, “That is why you are hiring the Revel expert for training.” Myself, the CEO of my company, the Board all believed that the Revel Installation would be the situation where all of our issues were solved. If it fell under the umbrella of installation or training, the on-site Revel installer would handle all of the setup issues. After that meeting, Rethreaded and I had complete confidence that Revel was the solution for us. We went into the final approvals of hardware and service packages. During this time of looking at the hardware, Justin had failed to include all items that were originally quoted to us by QuickBooks. When He sent over the final quote, he had removed several of the M-tab readers and cases. In our email on September 28th, he acknowledged his mistake and included the missing hardware. During our sales process, several times, I had to point he back to our first conversation and the quote I originally sent from QuickBooks. Throughout the process, it seemed like he was trying to upcharge me past what I had been originally quoted. (On a personal level I appreciated the true care extended to us during Hurricane Matthew as the path of the hurricane went right through Jacksonville).

It was only my diligence on pricing that saved Rethreaded, a nonprofit organization, unwarranted expenses. When I received the final quote on September 28th, I directly asked him how much the shipping costs would be and made him aware again that Rethreaded was a nonprofit business that is not charged tax. He responded that shipping would be high. I expressed this was a high price but recognized the necessity of accepting. I found out days later that Revel had charged me the tax and clumped it into one fee as a shipping fee. Once it was discovered, I was credited back the taxable fees (after several emails) and I was charged the correct shipping amount. **Once again, this shows your company trying to make another dollar and dropping the ball.**

The onboarding process was not made clear. Upon signing our agreements, I received an avalanche of emails for an onboarding process. After reviewing the avalanche of emails, I sent him an email and spoke with him on or about October 18th, stating that if I followed everything requested in the emails for onboarding, then I saw no need for Revel to come and do the install and wanted to go about getting a refund for the installation and training as I felt I could do it myself. I requested a documentation that clearly outlined what came with the install, I did not receive this for two days. I also requested a meeting with them regarding cancelling the install and getting a refund. During that call, I was informed by them to do my best in completing the initial 8 steps of the onboarding. Anything else, I was assured would be completed by Revel’s installation team. They assured me the best option was to have an installer from the Revel team come out and still save me the headache the install.

I was sent the wrong routers and also iPad minis which I had to ship at my cost. Once I got the equipment, he also contacted me to inform me that he realized that the network routers he originally sent to run our Revel system was not adequate to run our Revel system. Having to send additional equipment **Once again dropping the ball showing another mistake that was made by your sales team.**

Rodrigo was essential in assisting with installation, yet he still couldn’t meet the promised timeline. In addition to the training, I once again brought up my concern about creating the sales order process, the ingredients, and how that would be set up as well as the CRM. I was reassured that the Revel training and installation team would handle all of that and do a superior job. Upon the day of installation, I had the privilege of meeting with Rodrigo and quickly discovering that if I had done the whole onboard process that my system would have already been set up and the only thing he would have had to do is train me. Instead of doing the entire process, I was assured by them to relax and the day of the install would go smoothly.

On the day of the install this was quickly found not to be true. After going through the install with Rodrigo, it confirmed that if I had done the entire onboarding process I would have not have needed to pay for the install or training. Furthermore, after working throughout the day with Rodrigo, at several different points of the install, he informed us that Revel would not be able to do key functionality that we had requested – like sales channels. He stated that we would have to have additional establishments and I would need to talk with my sales reps about how to activate those establishments. This was the main reason we selected Revel and decided to change systems at all.

Upon receiving the hardware, I left everything in the box for the day of the install. I only pulled out the main iPad so I could complete the minimum necessary steps for onboarding advised by them. The day of the install, I brought the equipment and Rodrigo opened the box. Rodrigo led me to believe we were given one extra M-tab and case.TI informed him of the extra equipment only to be told by Rodrigo later, that he had made a mistake, it was not extra equipment. It was the actual M-tab and case that would hold the iPad currently running Rethreaded’s current POS system, Vend. Rodrigo can confirm that I had no extra equipment so at this point in time, we demand that invoice #210571 for immediately removed from our account. During the day of the install, all we could accomplish was the install and a 50% training on the backend. Nothing was trained on the front end, nor was the system able to go live as promised during the whole sales process. **Once again dropping the ball showing another mistake of your sales team.**

The webinar training provided by Rodrigo should not be charged to my account. Rodrigo went over and beyond trying to resolve all of the issues that the sales reps had created. I am grateful for his offer and kindness but it still did not meet what was offered/promised during the sales process. In addition, Rodrigo did a front-end training via webinar which we documented and used to create a custom training document for Rethreaded [click the link for the document]. This webinar training should not be a charged as a part of the install and training because this is offered for free to anyone signing up for Revel (as it was not done at Rethreaded’s location).

When I returned hardware sent to me, I did not receive the refund in a timely manner. I still don’t have the money back. He sent us the incorrect iPad Minis. He was completely aware and directly told that these iPads would need mobile data capability, preferably with Verizon capability. Instead he sent us the Wi-Fi only iPad Minis. In the replacement process of the iPad Minis, he requested for us to return the wrong ones and that I would be charged for the new ones in the meantime. I hesitated to do this because I felt that there was no need for the duplicate charge. I paid out of my own pocket to ship it, expedite it, insure it, and for signature confirmation. Upon delivery, I did not receive the refund as promised.

In fact, the refund only started because I followed through on tracking and determined the package had been delivered. Your company signed for the unopened products on November 9th. On November 17th, I was told by him that we would get our refund in three to five days. By November 25th, I had been handed off to a brand-new person who was then telling me I would need to wait an additional 3-5 business days. I escalated the issue with my bank and they gave Revel a full week to resolve the matter. As of today, the matter has yet to be resolved.**Someone dropped the ball on this one.**

QuickBooks ProAdvisors could not perform what was promised to be by Revel. Meaning, what I was promised was not possible. After the install and training was complete, I contacted my sales rep asking him about setting up additional establishments or how to clearly define my sales channels. My exact words as of November 15th were “I shared my concerns several times during the sales processes that Revel sounded good but I was very concerned that it wouldn’t be able to be configured to our needs…only to have every objective overcome by him or yourself reassuring me Revel was the answer for our needs.”
Rethreaded never would have switched if different sales channels weren’t included. I was informed by both of them that my QuickBooks expert would have to configure that on the QuickBooks side. I hired QuickBooks Certified professional and ProAdvisor. During her time of setting up the proper mapping for QuickBooks, she clearly shared with me that there is no way to set up sales channels because there were no sales channels set up by Revel as originally requested. He directed us to work directly with Revel’s QuickBooks specialist. We tried for several hours while my own expert was on site and working with Revel’s team – with no success. At that point, I needed to confirm my beliefs that the only way that the sales channels could be created is through establishments. Establishments are only offered in the Enterprise package.

An additional QuickBooks ProAdvisor confirmed Revel could not deliver as promised without a considerable price hike. To confirm I had set up everything properly and integrated Revel, we contacted advanced QuickBooks ProAdvisor and Certified Revel POS Consultant. He confirmed that I was completely correct and that the only way I could establish sales channels were through additional establishments and that yes this was an Enterprise feature. He agreed this should not be an enterprise feature considering this is the same business, same tax ID, and same entity just to be able to track all of the sales channels. I shared all of the details I had gone through with the sales process as well as what the installation was to do, he then advised me that I was completely on the right track and this wasn’t the first time he had seen a Revel install go the wrong direction because of the sales rep giving misleading information.

Rethreaded was misled during the sales process. Upon confirming my discovery, I reached out to them to bring it to their attention that I had been misled during the sales process and that I confidently believe Revel should provide the enterprise service offering at no additional cost. I believe a number of mistakes were made by him, not because of his abilities as a sales person, but because of his inexperience with your product. When these mistakes were detected, he backpedaled on his terms. The only reason I continue to work through this process is because his ability as a sales representative has been phenomenal. He was a sales representative that didn’t understand this product and had a pushy sales manager, like a used car salesman, leading him in the wrong direction.

I would like to offer the following solution to this issue: I can reconcile this issue right away, as long as M-tab scanners can be exchanged for a Bluetooth capable option and Rethreaded is offered 18 months of the Enterprise plan. I formally request that for the life of the 18-month contract, that the enterprise functionality, or the ability to add additional establishments, is given to Rethreaded at no additional costs – under the condition that it is still run under the same tax ID and reseller’s certificate. This would not be a condition if Rethreaded opened an additional sales location. I request CEO of Reve to meet with the women of Rethreaded either in person or via video chat to speak about the trials, tribulations, and successes of being a woman-owned business and the success she’s had in the past three years. All would be to give hope to the survivors that they can achieve whatever their hopes or dreams may be. As mentioned many times via email and by phone, Revel was of great interest to us not only for their product offerings but for their woman-owned business status. This serves as an inspiration for Rethreaded’s survivors. I know this would be an advantageous meeting for both Rethreaded and Revel.

In the event that my request cannot be met, we would like a full refund for every penny spent with Revel to include: hardware, software, training, installation, shipping, and any additional fees incurred by my company of loss of time or efforts.

REVEL HAS FAILED TO AGRRE TO FAIR TERMS AND NOW WON"T ACCEPT A REFUND. Keep in mind Revel dragged out the 30 day refund period to defraud be out of the ability to exercise my right to a refund.

Pros

There aren't any pros.

Cons

Misleading sales and lack of customer service.

Source: GetApp
 

Claire from The Granola Bar
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Revel as our point of sales system at the restaurant I work in. After switching to revel from a previous program, I was immediately pleased with how easy and intuitive the program is. Splitting checks is extremely easy to do, no matter how many you have to split it into. This was not the case with our old program. It allows the ability to color code categories and even put an image on a button. Another excellent feature is that servers cannot swipe a card or cash out a bill that is not under their name. This eliminates report mix-ups and the hassle of having to calculate how much of another server's tips you ended up with and owe back to them because it can't happen. Overall, Revel was an excellent upgrade and continues to be an excellent program.

Pros

How intuitive and easy to use it is

Cons

Doesn't calculate tip percentages

Source: Capterra
 

Emma from Taylor Street Baristas

November 2016

November 2016

Good - but has great mobile app partner in PepperHQ

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Revel itself is a solid system, but it was not until we integrated it with a mobile app platform (one of their partners, who seem to only work with Revel) that we really started to get a return on investment from the Revel system. The two systems work brilliantly together and have transformed not only the customer experience, but also our operational efficiency. Revel itself is only part of the solution, Pepper HQ - check them out at http://pepperhq.com - is the key to unlocking the value and extending the features within Revel and I think Revel have been very clever getting these guys to partner with them - massive advantage over any other EPOS provider.

Pros

as I said the best thing out the solution is that it integrates so well with our mobile app from Pepper http://pepperhq.com

Cons

not the greatest support; people seem to leave the company all the time...

Advice to Others

I don't like the fact that they charge an API charge to integrate with the app

Source: Capterra
 

Brittany from Fleisher's Craft Butchery

November 2016

November 2016

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it for transactions in our retail shops. I love the ease of looking up sales data. I use this for predictive sales of products for the upcoming year.

Source: Capterra
 

Jake from Accounting in Motion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

A Powerful POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Revel system is everything you need in an iPad POS. It is loaded with options and functionality for use in several industries (what else do you expect from the POS partner of Intuit's Quickbooks?). From restaurants to retail, Revel is completely customizable to handle all forms of sales tax, eat-in tables, retail categories, reporting, and even integrates with other software like Quickbooks Online.

While the integration with Quickbooks Online is helpful, there are a few ways it can provide unnecessary challenges (like in how it moves inventory to cost of goods sold), how it handles refunds and multi-day transactions. There are a couple settings in Quickbooks that will help maximize the potential of Revel, so make sure you get help with setup at the beginning.

Overall, if you like flexibility, Revel would be a great choice for an iPad POS.

Pros

The functionality and flexibility is great. I love that almost everything can be customized according to the preferences and needs of the business owner and his processes.

Cons

The way the integration works with QBO takes some getting used to, but it is not a deal breaker.

Advice to Others

Get some help on setup - that is the most crucial part of an accurate POS. Then, be consistent in how you use it.

Source: Capterra
 

Jeremiah from Essential Foods
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Essential Foods Review of Revel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many things need impprovment but overall a good system. Things to improve on... Inventory, Need a sperate app on Ipad to help take Phisicall inventory. Back side functuanilty needs improvement, too many steps to add products make availble that when you add a product you can do everyting in one step instead of saving and ving to next step and again and again! more tutorials on bulding recipies and buding inventory on restaurant side. Scheduling, Being able to have set shift blocks would help in the scheduling. Better personalized service. our local installer who is supposed to be our problem solver (David Bovenkamp) is not at all helpfull and very hard to get in touch with. Need support that is easily reached and can trouble shoot us quickly. MORE TRANING ON INSTALL!!!!! we have struggled learning ourselves how to build products and menus.! If all functuallity worked smoothly It would be completly worth the value. as of right now the smothness of everything makes it not worth the value

Pros

Front End very user firendly

Cons

Backend lacking and functunallity needs imporvment

Advice to Others

Take your Time when Setting things up will save you in the long run

Source: Capterra
 

Margaret from Bahama Buck's
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

So happy with our Revel experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switched from another system to Revel. Has taken some learning, but so much happier with our Revel system. The customer support has been fantastic! The techs are very patient & kind, the follow through complete, and they're very patient with walking me through any updates or changes I've needed to complete. The only thing I regret is that I took so long to switch over.

Pros

The support team rocks

Cons

Not a mac user, so having to learn to use apple products

Advice to Others

Like with any system, the set up is a bit time-consuming, but once things are in place, it's a breeze

Source: Capterra
 

Qing from Teriyaki Madness
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Good product and customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using Revel system since June of 2016. So far the system is very easy to use. The training time for new staff is very short. The system is self explanatory. Also Revel provides very good customer service. My problem is usually resolved within 5 minutes after I call them.

Pros

Easy to use. Not complicated at all. Everything is presented at sight. Good customer service.

Cons

Sometimes it is hard to type on iPad.

Source: Capterra
 

Rick from The Music Store Wayland
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great all around system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system easily adapts to your business. The Support staff is patient and helpful. They continually help me to adapt the system to best fit my business.

Source: Capterra
 

Jose from Empire Discount Liquors's
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Revel POS review -

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's intuitive, easy to use, feature packed vs the rest mobile pos systems I used in the past. Love how I can access information on the go thru the backend as well as make changes while not being physically present at the location.

Pros

Ease of use

Cons

Physical stand should more aligned/clean hiding the charging cables .

Advice to Others

Though I encountered challenges when syncing new products to the cloud when added from one POS, I find that overall results delivered. More attention to te little details like this one will keep this system ahead of the rest.

Source: Capterra