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Work Order Software


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eMaint CMMS logo
 
eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution that assists thousands of businesses worldwide to manage enterprise assets, streamline workflows, track inventory and schedule preventive and... Read More
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eMaint, a Fluke company, is a computerized maintenance management software (CMMS) solution that assists thousands of businesses worldwide to manage enterprise assets, streamline workflows, track inventory and schedule preventive and... Read More
 
Maintenance Connection logo
 
Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development,... Read More
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Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development,... Read More
 
Facilities Management eXpress logo
 
Facilities Management eXpress (FMX) is used by a variety of industries including education, property management and government. With FMX, facilities managers can view their activities and associated costs, and building occupants can... Read More
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Facilities Management eXpress (FMX) is used by a variety of industries including education, property management and government. With FMX, facilities managers can view their activities and associated costs, and building occupants can... Read More
 
Asset Essentials logo
 
Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read More
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Dude Solutions provides a suite of cloud-based maintenance management applications that provides businesses with centralized requests, automated maintenance workflows and reporting. Asset Essentials is suitable for manufacturers,... Read More
 
FTMaintenance logo
 
FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance. Mobile capability... Read More
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FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance. Mobile capability... Read More

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Fiix logo
 
Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read More
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Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance. The CMMS helps manage... Read More
 
MPulse logo
 
MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read More
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MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while... Read More
 
MAPCON logo
 
Designed specifically for companies in the manufacturing and facilities industries, MAPCON is a maintenance management system that offers standalone asset management, preventive maintenance, work order management, and more. The solution... Read More
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Designed specifically for companies in the manufacturing and facilities industries, MAPCON is a maintenance management system that offers standalone asset management, preventive maintenance, work order management, and more. The solution... Read More
 
Megamation DirectLine logo
 
DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription,... Read More
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DirectLine by Megamation is a cloud-based maintenance management software that serves the maintenance scheduling and compliance reporting needs of education, manufacturing, healthcare and beverage industry. Available on a monthly subscription,... Read More
 
TabWare by AssetPoint logo
 
TabWare is a full-featured CMMS/EAM solution made exclusively for maintenance managers.The solution contains advanced analytics that make use of the data created stored during day-to-day operations so that companies can gain full visibility... Read More
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TabWare is a full-featured CMMS/EAM solution made exclusively for maintenance managers.The solution contains advanced analytics that make use of the data created stored during day-to-day operations so that companies can gain full visibility... Read More

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ManagerPlus logo
 
ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More
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ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More
 
MicroMain Maintenance Software logo
 
MicroMain Maintenance is a robust, intuitive CMMS/EAM software suite designed to simplify work order management, optimize preventive maintenance, track assets, automate purchase orders and much more. The award-winning software is used... Read More
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MicroMain Maintenance is a robust, intuitive CMMS/EAM software suite designed to simplify work order management, optimize preventive maintenance, track assets, automate purchase orders and much more. The award-winning software is used... Read More
 
UpKeep logo
 
UpKeep is a web-based computerized maintenance management software (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use. The system is accessible on desktops, laptops, tablets and smartphones and is suitable... Read More
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UpKeep is a web-based computerized maintenance management software (CMMS) and enterprise asset management (EAM) solution with a focus on mobile use. The system is accessible on desktops, laptops, tablets and smartphones and is suitable... Read More
 
MaintenanceEdge by Dude Solutions logo
 
Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge™ includes... Read More
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Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge™ includes... Read More
 
Tenna Asset Management logo
 
Tenna is a cloud-based maintenance management and asset tracking platform designed for midsize companies in industries including construction, oil & gas and heavy industry.  Tenna helps clients track all their equipment, tools, vehicles... Read More
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Tenna is a cloud-based maintenance management and asset tracking platform designed for midsize companies in industries including construction, oil & gas and heavy industry.  Tenna helps clients track all their equipment, tools, vehicles... Read More

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TheWorxHub logo
 
TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports... Read More
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TheWorxHub by Dude Solutions is a cloud-based maintenance management solution designed specifically for both healthcare organizations and senior living communities. Its suite of applications helps users coordinate activities and supports... Read More
 
FaciliWorks CMMS logo
 
FaciliWorks by CyberMetrics is a CMMS/Enterprise Asset Management (EAM) solution designed to maximize productivity and manage assets and lower costs, while also ensuring compliance to industry standards. With this system, companies... Read More
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FaciliWorks by CyberMetrics is a CMMS/Enterprise Asset Management (EAM) solution designed to maximize productivity and manage assets and lower costs, while also ensuring compliance to industry standards. With this system, companies... Read More
 
ServiceChannel logo
 
ServiceChannel Service Automation is an integrated suite of cloud- and mobile-based solutions to help handle facilities management tasks such as finding contractors and suppliers, entering planned and demand service requests, tracking... Read More
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ServiceChannel Service Automation is an integrated suite of cloud- and mobile-based solutions to help handle facilities management tasks such as finding contractors and suppliers, entering planned and demand service requests, tracking... Read More
 
IFS Applications logo
 
Designed specifically for to-order manufacturers and asset-intensive companies around the globe, IFS Applications is relied upon by its large global customer base by supporting intricate order-driven and mixed-mode manufacturing requirements... Read More
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Designed specifically for to-order manufacturers and asset-intensive companies around the globe, IFS Applications is relied upon by its large global customer base by supporting intricate order-driven and mixed-mode manufacturing requirements... Read More
 
Agility by SoftSols Group logo
 
Agility, created by SoftSols Group, is a CMMS/CAFM system for maintenance and facility managers to use on-site and in the field. The solution offers a full suite of applications, including asset management, reactive and preventive... Read More
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Agility, created by SoftSols Group, is a CMMS/CAFM system for maintenance and facility managers to use on-site and in the field. The solution offers a full suite of applications, including asset management, reactive and preventive... Read More
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: September 21, 2017


Maintenance managers often have several assets to keep track of, and without software, this can be a daunting task. Work order management software helps them manage information about each piece of equipment, tool or vehicle in one central database, and manipulate those entries as corrective repairs or regular preventative maintenance is performed. This guide is intended to help buyers determine what features they need to manage maintenance most effectively. Here is what we’ll cover:

What Is Work Order Software?
Common Features of Work Order Software
Important Features to Consider
Benefits of Work Order Software
How Is It Priced?

What Is Work Order Software?

To understand what work order software does, it’s important to know what work orders are. A work order is simply an order, either delivered to a company from customers and clients or created internally, to perform some type of action. These orders can be entered directly into the system itself, or be submitted through client-facing forms on a website or mobile device. In the maintenance management sense, these generally refer to orders to perform maintenance or repairs on assets, vehicles, tools, equipment or facilities. Maintenance requests can be created in the following types:

  • Preventative, where assets are maintained at regular intervals to prevent future failures.
  • Corrective, where equipment is repaired following a breakdown.

Most modern maintenance management work order software solutions have features to help companies stay on top of preventative maintenance, so that assets are kept in peak performance condition and costly operational downtime is kept at a minimum. Work order software exists in several industry-specific CMMSs, such as fleet management, aircraft MRO and equipment maintenance.

For software related to work orders for field service organizations (rather than maintenance operations), please visit our field service work order guide.

Common Features of Work Order Software

With the number of software options available, buyers have a choice between "integrated suites," which contain all the common work order management applications, or cherry-picking the "best-of-breed" applications for each function. These systems will offer one or more of the following applications:

Work order creation and modification Captures from various sources, such as direct entry and Web-forms, and stores them in the system. From here, orders can be modified when maintenance and repairs are in process or completed.
Work order tracking Tracks orders as they move through the system, from initial entry to completion of order. This process can help maintenance managers prioritize the most urgent tasks, by assigning levels of importance to assets and sending alerts when crucial equipment requires repairs. Many systems also include a calendar for scheduling regularly occurring maintenance.
Work order metrics and reporting As orders are tracked in the system, the software can collect data on operational downtime, cost of repairs and materials, information about third-party maintenance companies and likely causes of the problem. Managers can then generate reports to gain a comprehensive view of maintenance costs and make informed decisions on streamlining operations.

Important Features to Consider

There are several optional modules available that add valuable functionality. Consider whether these options can assist your operations:

Website integration. The software can integrate Web forms into your website, so that clients, customers or employees can enter a work order from wherever they have access to the Internet.

Barcoding. Managers can tag each piece of equipment or asset with a one-of-a-kind barcode that, when scanned, instantly pulls relevant data about that item for review. This reduces the time it takes to search for an item in the database and helps better organize information.

Mobile access. For many maintenance managers, their assets are often miles away at another facility or rolling down the highway. Mobile access offers managers a convenient way to keep track of assets from their mobile device. A fleet truck driver, for example, could enter a request as soon as an issue arises, even if the vehicle breaks down on the road.

Benefits of Work Order Software

Work order software is a valuable investment for managers who want to streamline operations and save time hunting down information for assets. Some specific benefits include:

Reduced downtime. The combination of preventative maintenance and increased real-time data through mobile access helps reduce the time between a piece of equipment failing and getting it back online. A well-planned maintenance schedule can often prevent downtime altogether, keeping operations running smoothly without losing business.

Comprehensive repair history. Keeping track of repair history gives maintenance managers a long-term overview of repairs, so they can generate cost analyses and identify areas where costs could be reduced without impacting quality of services.

How Is It Priced?

Like other software, these systems are priced either by monthly subscription for a Web-based or cloud version, or with a one-time upfront cost for a perpetual license.

Pricing modelDescriptionExamples
Subscription-based, “Software-as-a-Service (SaaS)" or Web-based A monthly or annual fee, typically based on the number of users who access the system and/or the number of assets. eMaint X3, MaintenanceEDGE, HippoFM
Perpetual license fee A one-time, per-user or per-computer fee. Some products allow multiple users on a single license, while others require an additional license for each user. Updates, support and training may be a separate cost. Maintenance Pro, ManagerPlus, collectiveFleet

Free Download:
Maintenance Management Software Pricing Guide

 

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