Pipedrive Software


 

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.

Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.

Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.

 

Pipedrive - Mobile apps
 
  • Pipedrive - Mobile apps
    Mobile apps
  • Pipedrive - Manage sales pipeline
    Manage sales pipeline
  • Pipedrive - Add activities
    Add activities
  • Pipedrive - Monitor sales performance
    Monitor sales performance
  • Pipedrive - Generate sales insights
    Generate sales insights
  • Pipedrive - Manage email communications
    Manage email communications
  • Pipedrive - Track individual deals
    Track individual deals
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

1,006 Reviews of Pipedrive

 

Start your review of Pipedrive

Click to start
http://www.softwareadvice.com/crm/pipedrive-review/
Software Advice Reviews (358)
More Reviews (648)

Showing 1-20 of 358

Kathia from Monkier.com
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Very user friendly CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The value for money is great, the basic needs are covered and without sweating long periods of time on training on how to use a CRM

Pros

Is vey friendly to understand, setup and use. The overall experience is very friendly with the users, is easy to create, fill, review, search and export; which sets a very important difference from other CRM's.

Cons

You can't set advanced options like sums in fields, or specialized quotes without paying another service.

 
 

Norman from Teamsourcing
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Very general solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system does not integrate with Outlook Calendar(or any other mail/calendar platform), the more we use Pipedrive, the more clear and serious this weakness becomes to us.

Pros

Easy configuration
Handy managerial reports
It helps me staying engaged and organized with my prospects.

Cons

Very difficult to tie with your inventory
It does not integrate with Outlook Calendar or any other platform

 
 

Alex from Hodgestone Finance
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great and Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Very user friendly, you will know that status of your deals at all time. I fused correctly, it will greatly help the processes in your business.

Cons

It is tough to import files from Google Drive as it does not mirror the files you are wishing to import.

 
 

Melissa from Office XYZ
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best use is for smaller businesses or solo-preneurs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This was easy and intuitive to use for my personal contacts and sales. It has a lot of API's and can connect well with Zapier.

Cons

While trying to get a team integrated and using the software, it has been clumsy and time consuming for them to update, find contacts, and make calls quickly. I don't recommend this for team and call center use.

 
 

Carla from Aftermarket West
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

User Friendly for CRM Software Novices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most of these CRM software Programs function too much on selling a product from beginning to end and not on the account management aspects of the sales process. That is my primary complaint of the CRM industry as a whole. That said, I researched dozens of CRM software options and this was the most user friendly for the price far and away, especially for a small business.

Pros

This software can be easily customized to fit almost any company's needs. Reports are easy to customize as well. When you have people in your company with varying abilities when it comes to software capabilities, you can easily train anyone to use the program.

Cons

I wish the search and generation of a report by city was a bit less cumbersome for the novice user.

 
 

Alejandro from AGL Capital
Specialty: Banking
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really good SaaS

Pros

Flexibility, ease of use, simplicity. Lots of fields may be customized to the business's own cycle and needs. Great integrations.

Cons

Not a lot of features, some things are clearly a beta mode, like the forms. Mailing should be included in the most simple plan.

 
 

Lerey from 57financial
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall Good. A bit limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Better than most options if you are looking for an affordable CRM

Pros

Pretty easy to use
The visual pipeline itself was quite nice
Support is helpful overall
Has a mobile app which is pretty good

Cons

Certain functionality was limited and/ or required an upgrade
I can't actually remember specifics on that. Just that there were some...

 
 

Mark from Palm Beach Software Design, Inc.
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Fast, Easy, and Mobile

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This would be the perfect solution with a set of pre-defined actions that we can take based on each stage in a process. For example, I'd like to be able to automatically update my clients as changes occur in their workflow, or send birthday wishes, or send new client information when they're added to the system. We need more CRM functionality...

Pros

Love the ease of use in creating a workflow, and using it to track production as well as the sales process.

Cons

Missing bulk mailing functionality based on workflow. It would be nice to be able to communicate status changes or create my own rules for communication with clients and potential ones.

 
 

Kimberly from Stroemer & Company
Specialty: Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The best CRM I have ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For my needs, this CRM product has proven to be exactly what I need to organize my business prospects. It allows me to record and easily track all the necessary steps of my selling cycle. The Pipedrive Customer Service was top-notch. Example: I scheduled a call for a specific day/time (via their website). The Rep called me exactly at the scheduled time. He answered all my questions and made sure I had a full understanding of the products features. The videos and webinars offer the visuals necessary to know how to use the system.

Pros

Ease of use
Well-designed pages
Everything necessary to track prospects through the sales process
Easy scheduling for the next step with each prospect
Customer Service is great
Well worth the cost

Cons

I honestly do not have any Cons for this product! I don't have anything negative to say about this product.

 
 

Kevin from TGS Architects
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Professional services user for three years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Good entry level software if you have not used a CRM before for tracking actual deals and managing a sales pipeline. I found it a bit weak for managing day to day contact interactions and tracking opportunities.

Pros

I found two features of Pipedrive to be particularly useful. The graphic interface managing deals was very intuitive and effective when presenting deal progress to my peers. I found it easy to customize where that capability was made available in the software.

Cons

I found it a bit difficulty to maintain the interactions with my contacts consistently. The steps to enter information for ongoing contact were not intuitive for me. I found it difficult to consistently enter and track notes of my activities with my leads.

 
 

fasrid from pana
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

concert managment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

managmaent

Pros

managmaenttechnology easy — for you and your attendees. No more dealing with multiple vendors, no more worrying about what devices attendees are using. The all-new Fusion 2.0 is the industry’s only mobile-first all-in-one event technology.

Cons

managmaenttechnology easy — for you and your attendees. No more dealing with multiple vendors, no more worrying about what devices attendees are using. The all-new Fusion 2.0 is the industry’s only mobile-first all-in-one event technology.

 
 

Chris from Turn2Partners
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A product that excels at what it intends to do

Ease-of-use

Functionality

Product Quality

Customer Support

We would have adopted this product in a heartbeat if it had resume parsing. But that was a brick wall we couldn't get past, so after 3 weeks of testing (for free) we opted with a more feature-rich but more-often-frustrating solution.

Pros

The ease of use for this product was through the roof. Easy to learn. Easy to get data in, and data out. Visually appealing, and very intuitive.

Cons

It didn't have the features that, ultimately, we decided we needed. Data input is manual - and while it was about as easy as manual input can get, manual data input would have slowed us down too much.

 
 

Anthony from Pisciotta Investments
Specialty: Real Estate
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

PipeDrive for the Win!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use this software to handle all of my potential real estate purchases and it does exactly what I was looking for.

Pros

It helps me remember everything I have going on so it doesn't slip between the cracks. I also like the ease of use with pipedrive. Very easy to input all you data and find it at a later date.

Cons

I wish you didn't have to pay extra from email integration but it's not a big deal to have my email screen open as well!

 
 

Jeremy from Ginger Tipple
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Difficult to Implement and lacking some functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Disappointed I chose it.

Pros

Inserting a new contact & organization is quite easy. And the help team really try. Easy to CC your outgoing emails into the system. Pricing

Cons

Importing contacts into the system is very difficult. The interaction with say Mailchimp was only exporting contacts to Mailchimp. No flowback of data from Mailchimp of emails sent and opening data etc.
Tech support only available from morning in North America which is difficult from Europe.

 
 

Ben from West Flooring & Design, Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Sales team found our perfect CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

i would recommend this software to any sales team in any industry.

Pros

The software is extremely intuitive, and easy to use. Very easy to upload and manage leads and pipelines. Unlimited amount of contacts. Email sync service makes it simple to track emails between clients and sales people. The reporting on this software makes it simple to manage our sales team as well.

Cons

I have absolutely no complaints, everything works perfectly and this software is extremely powerful if you use it properly. Links to your email service and google drive/calendar, as well as survey money and mail chimp.

 
 

john from Valente Yeast Co
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Simple, powerful salesforce management tool perfect for smaller businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used many tools and while this doesn't have all the bells and whistles as many others this is a very simple product to use and the price is right.

Pros

They do a great job at managing the pipeline process and they make the process of adding and updating the sales pipeline easier.

Cons

I don't like that it is very difficult to get data out of the system for reporting. None of the reports is printable which is not ideal.

 
 

Nitesh from ThinkLite
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

The most amazing CRM ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best UI that I have seen on any cloud based solution. Their API is pretty amazing as well. It's super easy to learn.

Cons

Nothing really! If you get their gold plan that supports Gmail Email two way communication - it can get expensive.

 
 

Neha from Sun softwares
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Base CRM is the web and mobile-based customer relationship management (CRM) application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. Base CRM features a standalone sales automation module with options for integrated channel management and web self-service capabilities.

Cons

Pricing seems a little steep for my company, could do with a little more friendly GUI apart from these works fine

 
 

Kristin from Hero Medical Solutions
Specialty: Healthcare / Medicine
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easy to use and great for a small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- easy to use
- great support center
- I enjoyed attending a webinar, very helpful
- customized features are neat
- layout design is organized

Cons

- there are still a lot of features that a user must take the time to learn in order to get the most of out of it

 
 

Darcy from NCS Multistage
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Pipedrive CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, easy to implement. Pipedrive comes with a plethora of information in the form of help videos and online searchable help docs to assist even the most terrible computer user.

Cons

Email connection and implementation are a bit difficult if not using the gold service. It would be nice if a hierarchy of interested parties could be privy to certain information based on what the sales person was entering. Connecting a data visualization tool directly to the dataset would be a worthwhile addition.

 
 
 
Showing 1-20 of 648

Maya from Business Mantra

September 2017

September 2017

I loved the way it is easy to figure out the total sales funnel and move it as per the order

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it to achieve daily sales target

Pros

i like the drag and drop thing and also the amount mentioned on the top for the deals, this tells me how much business i can do or am going to do with respective dates

Source: Capterra
 

Avi from Mulholland Security Centers. INC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

A great app with all sorts of features that just gets better and better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service. It is by phone. And they are happy to screen share with teamviewer if it's complicated. The support people are friendly and patient and a lot of fun to work with. It also integrates well with gmail and google calendar and our quote and estimate app.

Cons

It would be really cool if the catalog and product features were a little more robust, but I have not even asked for that yet. We are finding that our requests for features are listened to and that it is not long before the things that we ask for are made to happen by their programming team.

Source: GetApp
 


September 2017

September 2017

best crm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is easy to use and visual, i can reach all my necessities with this crm. in two clicks you can get everywhere

Cons

sometimes they take too long to answer and support is needed

Source: GetApp
 

Ian from Roxbury Spine and Wellness Clinic
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I love this CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits include organizational help, the reminders really help with not forgetting a myriad of things to do throughout the day.

Pros

This system is so easy to navigate and the customer support team is readily available 24-7. The Activities tab really helps with reminders.

Cons

I do not like how this CRM is not that easy to integrate into syncing emails. If it were easier, I would use this more often.

Source: Capterra
 

Nadia from PFL
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Decent but lacks in many key areas like reporting and universal functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use. Great to see other organizations' uses and reviews.

Pros

It's very easy to use and I can access it anywhere. I like the UI; having the visibility into activity on a deal is extremely helpful.

Cons

Reporting is less than par, customer support is mostly offshore, constant problems with Google Chrome use. Would be helpful if we got an alert when a duplicate organization is about to be created

Source: Capterra
 


September 2017

September 2017

Valuable Lead Gen Tracking Tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Keep all of your info for leads. Set deadlines, add custom fields, etc. Easy to update status and great drag and drop features. No technical knowledge is needed to master this tool.

Cons

Can be a little confusing at times. When a team is sharing for lead gen, they need to be careful not to step on each other's toes.

Source: GetApp
 

Claire from LivingMatrix
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best money I have ever spent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I LOVE that I can customize my pipelines, and easily slide leads from one stage to the next. I can have multiple pipelines and everything is customizable.

Cons

I would like to see a place where I can search by last name.. it seems to only have a way to search by first name unless I am missing it :)

Source: Capterra
 

Jonathan from Ascend Training & HR Solutions

August 2017

August 2017

Fantastic simple tool easy to use and manages the sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is simple to use and I found it more and more useful to manage the business as I used it and understood it better.

Cons

It should have email built into the basic package. I would like to be able to change some of the built in titles

Source: Capterra
 

Rasmus from IIH Nordic
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great sales tool. Not a CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Getting Control of our Pipeline.

Pros

It's super intuitive to use. It is easy to get people on board and working with it. The overview of the pipeline is really important for our business, and assisting us in getting better at creating a relationship with a customer, and hopefully in the future to nurture that relationship.

If you can work with Zendesk, then support is fast, casual and to the point.

Cons

The Reporting statistics aren't that great. The dashboard is basically worthless when you can't customize the metrics.

It's annoying to have to make reports in Excel/with a third party.

It's not really a CRM in my opinion, as I would like to have more functions for Customer Relationship management on a personal level. And I am still struggling to apply all of our data, and creating lists for e.g. Email segmenting as so on

Source: Capterra
 

Keith from SBS Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great system very easy to use and to get a fast visual what your pipeline is upto.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's so easy to transfer the projects/deals from one stage to the other just drag and drop.
It's great that you don't have to fill out all the fields if you don't have the information it will still save as a deal with only half the information.

Cons

Very hard to import project, contacts, companies from old CRM systems when you swap over to Pipedrive.
When you import it doesn't pick up double ups so you end up with heaps of companies that are already in the system.

Source: Capterra
 

Milton from Stone Management
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Pipe-drive is a helpful tool. I highly recommend using it to organize your leads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and i was able to manage my contact and leads fairly easily. This is a great product. Its gets the job done without all the extras. I would highly recommend if for a small company -- this software gets the job done!

Pipedrive is a tool --- and like any tool, the better it is, the better performance. I think it may be too simple of a tool. Not sure how to improve it -- I just know that the major strength of this software is its not nearly as complex as other CRMs but it does its job well.

Pros

Ease of use, stability of the software and the flawless integration. The processes are smooth and the functionality is intuitive and the programs accomplishes its goal. For the cost and the performance --- i highly recommend it.

Source: Capterra
 

Panos from Zenus, Inc.

August 2017

August 2017

Pipedrive is exactly what we were looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is great which makes our team actually use the CRM in the first place. Moreover, we are able to define different pipelines tailored to each market/segment. Finally, all the information and statistics are there.

Easy-to-use yet capable of covering all of our needs. This is the fourth CRM software that we are trying and we are sold. Pipedrive is the best.

Cons

The only thing that could potentially be improved would be adding social media integrations. In particular, one of the coolest features of Nimble (the last CRM we were using) is that whenever we added a contact, all of their social media profiles were readily available. This helped us personalize our approach.

Source: Capterra
 

Kurt Russell from Directories Philippines Corporation
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Their CRM is superb!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good for managing sales pipeline.
The CRM Management is great!
Pipeline is close to the most optimized tool specially for sales pipeline.
I love using this app.

Source: GetApp
 

Jacques from Jacques de Villiers Group
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

I've enjoyed using the software because it is simple to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helped me close more deals more consistently.

Pros

It is a great reminder tool. I'm pretty useless at follow up. The reminders I get on my Pipedrive app have helped me close deals I wouldn't ordinarily have. So, the software has more than paid for itself over the time I've used it. I like that I can upload my proposals so that they are all in a 'client' file. Also, a great feature is the BCC, so I can always keep track of what emails I sent to what clients.

Cons

I think the task reminder ... I only get one reminder via email a day. Perhaps if it could remind me more than once. But this is such a small thing ...

Source: Capterra
 


August 2017

August 2017

Pipedrive - user friendly and very customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The two most important features of Pipedrive are the large variety of customization and the usability of the product. On top of that, the fact that everything is stored in cloud is a huge benefit for the salesmen.

Cons

I did not encounter any major drawback when I used the product, but an suggestion could be offering an richer collection of tutorials or integration possibilities.

Source: GetApp
 

June from Biomeme

August 2017

August 2017

I used Pipedrive to manage 40 different accounts through a complex sales cycle.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software allows for contact storage and malleable transfer of contact information across accounts. Some of the accounts we managed had multiple contact points that overlapped across different accounts, so it was helpful to have this functionality.

Cons

The price per user is too high. In the interest of being frugal, we just shared accounts across multiple team members to bypass this, but this caused confusion and lacked efficient processes.

Source: Capterra
 

Pawe¿ from NMV

August 2017

August 2017

Good but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Pipedrive is very easy to use it's very intuitive but on other hand it could be more aggregate in terms of search

Cons

The search option does not include phrases or parts of words that contain business names, and you type the full name to get results.

Source: Capterra
 

Beth from PC Executive Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This product works well for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was nice to find a piece of software with all the features I needed that was not too robust and expensive for my needs. Onboarding was easy. I loved being able to schedule a call with support during this process so that I could understand the use the program to its fullest capability.

Cons

I have not run into any cons at this time. I'm only writing in this section to fill my 100 character requirement.

Source: Capterra
 

Jerritte from Edge Webware, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Outstanding CRM platform!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Organization of our pipelines. Accountability. Flexibility. Pure awesomeness.

Pros

The flexibility of Pipedrive is outstanding! Being about to create our own workflows, rearrange them by simple drag-and-drop, naming them however we want...just priceless. We also love how Pipedrive prompts you to add future actions as you mark completed tasks as finished. This pushes us to always add that next action to the deal. User administration is a piece of cake. Having the running totals for what's in the pipelines gives visibility to us for what's coming in that we simply never had before.

On top of all of these amazing features, the flexibility we have in setting up products is outstanding as well. My whole team loves Pipedrive.

Cons

It doesn't always convince your prospects to buy your services. ;)

The only con I can think of is that you can't "@" (mention) your other users. Add that feature, and this box would be empty.

Source: Capterra
 

Kostiantyn from Ringostat
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great product, but lack of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UX — it is really easy to adopt and use pipedrive
Filters — pipedrive is the only CRM with so powerfull filter options

Cons

In comparing to other CRM vendors, like amoCRM/Freshsales/etc, Pipedrive updates is not so often and awesome
Pipedrive lack some important features, like:
1. Lead scoring.
2. Automated workflows.
3. Automated pipelines.
4. Tasks with simple checklists (Playbooks).

Source: GetApp