Mitrefinch offers a flexible suite of workforce management systems. It is best suited for industries such as construction, manufacturing, energy, transportation and utilities.
Applications include automated time and attendance tracking, mobile workforce management, staff scheduling and rostering, time allocation and labor costing, absence management, self service tools and fatigue management.
Companies can choose to track time in the way that makes the most sense for their organization via a range of quality data collection methods. For example, biometric systems are available, or workers can clock in and out of work from any location via their smartphone, with information then transferred into the system in real-time, where managers and supervisors can review it.
Mitrefinch offers flexible deployment options, and is typically recommended for companies looking to manage 100 or more employees within the system. Support is available via email, on the phone, or on-site.
Mitrefinch is used by over a million people to clock in each day.
Tina from Knorr-Bremse
Employees number: 201-500 employees
Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.
Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.
Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.
Work out exactly what fields you require and ask for a template of the layout so you know where you want the fields to be.
Anthony from Swire Cold Storage
Employees number: 201-500 employees
From the outset dealing with MitreFinch has been easy and responses extremely prompt. Their staff are extremely knowledgeable and friendly. No issues is too small or difficult.
Ease of use, easy to install on WAN / LAN environment, knowledge of staff, friendly
Would be nice if the client (admin) install was also in the browser
Understand your current processes before commencing and where possible simplify pay rules to minimise the amount of rules, rosters etc
Caroline from Lane Cove Council
Employees number: 51-200 employees
The product is very customisable which I believe will suit many organisations.
However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.
Customisable and good support (yay to your support staff!)
Complex. May be difficult to support in-house unless you have good, technical IT staff.
Providing integration to other Payroll Systems will be useful.
Get Higher Management support and ensure HR Policies are in place.
Get a clear statement of purpose and reasons why Management wants the system.
Aaron from Bianco Reinforcing
Employees number: 51-200 employees
This has made processing working hours so much easier and there is no more cheating the system.
Have your policies and procedures in place for when there is an argument about not clocking in.
Brian from Windsor Court Retirement Residence
Employees number: 51-200 employees
Like the product so far. Been using it only a short period, but really seem to fit our needs.
Ease of use. Does take some training which they provide.
Haven't found any cons so far.
Laurie from DGN Marketing Services Limited
Specialty: Other Services
User friendly and efficient support when I need it.
Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. .
See it in action and visit a site where it is being used
Rick from Hamilton Police Service
Specialty: Public Sector
Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.
Mitrefinch was chosen for its features and price point.
This product was able to handle over 100 shift schedule rotations to accommodate our departments.
Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.
The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.
Documentation of the software is too many releases behind.
The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.
As always make sure you are specific in your mandatory requirements.
Assign a weight score to the 'nice-to-have's and stick to the scoring.
Evaluate customer references.
Sherry from Pano Cap (Canada) Limited
The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.
When setting up reports or permanent changes, it's not so user-friendly. Have to contact support.
Request more one-on-one training (for reports, etc).
Hannah from Waterous Holden Amey Hitchon LLP
The service is excellent. If I need any help they are available and helpful.
Refresher training costs and custom changes are very high.
Ensure you know exactly what you would like from the program.
Andriana from Giant Tiger
Support is quick to respond any time there is an issue or if I need help generating a report.
A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.
You should be allowed to override vacation and sick day entitlements without removing the individual from the entitlement calculation, so long as the Core system is being used.
tom from T&T Supermarket
The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.
There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.
HRM/TMS is a solid system for HRIS and time-tracking functionality. The technology is a bit antiquated in that it is not a Web-based app. But if you want an inhouse-managed system, MF's HRM/TMS is pretty solid. The reporting is proprietary and somewhat hard to learn to start, but with a bit of training, it should be manageable.
Marianne from DMI
Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns.
Server can be a bit slow sometimes. not much other than that though.
Test the product and make sure you have concise list and wants and needs for your company
Kaysey from Canadian Breast Cancer Foundation
I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.
The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.
Speed up the server so that users and administrators are able to efficiently run reports automatically and quickly, as they are needed.
Melanie from Dalton Timmis Insurance
This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.
Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.
The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.
Best to see a demonstration of the product so you get the whole picture
Catherine from Steelcraft Inc.
Mitrefinch is user friendly and customer support is always available
It would be nice if Mitrefinch published their hours over Christmas and the New Year
Test many scenarios based on your work environment
Valerie from Tree Island Industries
They are always engaged in whatever task, training or problem that we need to be addressed. Their personalities are friendly and entertaining which can make these technical tasks go just a little bit better.
The team can sometimes not be available when we need him, due to demand I'm sure
Be flexible, friendly and focused on the task at hand and the vendor will move mountains for you!
Lori from Factors Group of Nutritional Companies
The customer support is very good. The product can be easily customized to our business needs.
The back end setup can be very complex at times depending what needs to be done
The HR and timekeeping aspect this software is very good. It integrates very well with payroll systems for processing payroll. It gives a lot of additional HR recordkeeping ability that may not be available in conventional payroll systems. It is very customizable to your business needs.
Carol from Strategic Aviation Services Ltd.
The software is fairly intuitive and easy to use. There is minimal training required for employees to use the clock.
Until we were paired with our customer service rep, it was difficult to obtain help and assistance when we needed it.
Find out who your service rep will be for any ongoing issues.
Donna from Central Precast Inc
This software brings all the HR info to one place with no need to do paper trails.
I don't have any complaints. This program is a very logical program and easy to use.
Use as much of the program as possible and as often as possible.
Tamara from Baycoat
Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.
Software has some limitations on how it performs. Must be configured properly from the beginning.
System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.
I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.
Ensure that it can be configured to your meet special circumstances at your workplace.