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Electronic Medical Records Software


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drchrono EHR logo
 
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
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drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
 
AdvancedMD logo
 
AdvancedMD's EHR is designed for small and mid-sized practices. It is offered as an on-premise or web-based option, and has received ONC-ATCB certification. They've developed many specialty-specific templates and workflow tools.
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AdvancedMD's EHR is designed for small and mid-sized practices. It is offered as an on-premise or web-based option, and has received ONC-ATCB certification. They've developed many specialty-specific templates and workflow tools.
 
MediTouch EHR Software logo
 
Meditouch EHR is a cloud-based option compatible with iPad tablets, Apple, and Window computers. Known for its ease of use and customization, Meditouch EHR is ARRA/HITECH stimulus ready and ONC-ATCB certified.
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Meditouch EHR is a cloud-based option compatible with iPad tablets, Apple, and Window computers. Known for its ease of use and customization, Meditouch EHR is ARRA/HITECH stimulus ready and ONC-ATCB certified.
 
NueMD logo
 
NueMD from NueSoft is a a web-based EHR system for small practices. As reported by NueSoft, the EHR supports nearly 100 specialties and subspecialties with unique features and templates. NueSoft is 2011/2012 ONC-ATCB certified.
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NueMD from NueSoft is a a web-based EHR system for small practices. As reported by NueSoft, the EHR supports nearly 100 specialties and subspecialties with unique features and templates. NueSoft is 2011/2012 ONC-ATCB certified.
 
athenahealth EHR logo
 
athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More
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athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More

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iSALUS EHR logo
 
iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
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iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
 
PrognoCIS by Bizmatics logo
 
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
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PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
 
Compulink logo
 
Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
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Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
 
Greenway Health Prime Suite logo
 
Greenway has become an EHR market leader with a customer base of more than 33,000 providers and healthcare professionals across 30 specialties. Their ONC-ATCB Certified EMR consistently ranks highly in KLAS Reports.
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Greenway has become an EHR market leader with a customer base of more than 33,000 providers and healthcare professionals across 30 specialties. Their ONC-ATCB Certified EMR consistently ranks highly in KLAS Reports.
 
CareCloud Charts logo
 
CareCloud Charts is a web-based EHR system that was released in 2012. It's ONC-ATCB certified and offers all the capabilities needed to meet meaningful use requirements and to apply for HITECH Act funds.
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CareCloud Charts is a web-based EHR system that was released in 2012. It's ONC-ATCB certified and offers all the capabilities needed to meet meaningful use requirements and to apply for HITECH Act funds.

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Aprima EHR logo
 
Aprima EHR (formerly iMedica) is a feature rich system that can be used by nearly any size or type of practice. Aprima EHR is ONC-ATCB certified. It can be combined with billing and scheduling for a complete, integrated suite.
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Aprima EHR (formerly iMedica) is a feature rich system that can be used by nearly any size or type of practice. Aprima EHR is ONC-ATCB certified. It can be combined with billing and scheduling for a complete, integrated suite.
 
WRS Health logo
 
WRS Health is a Web-based EHR built "by specialists, for specialists." ONC-ATCB and CCHIT 2011 certified, its features such as e-prescribing help data to efficiently and accurately flow in small and medium practices.
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WRS Health is a Web-based EHR built "by specialists, for specialists." ONC-ATCB and CCHIT 2011 certified, its features such as e-prescribing help data to efficiently and accurately flow in small and medium practices.
 
ECLIPSE logo
 
ECLIPSE is an EMR, billing and scheduling system designed for physical therapy, chiropractic, and pain management practices. Used by over 7,000 providers, the system is ONC-ATCB certified and suitable for practices of all size.
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ECLIPSE is an EMR, billing and scheduling system designed for physical therapy, chiropractic, and pain management practices. Used by over 7,000 providers, the system is ONC-ATCB certified and suitable for practices of all size.
 
PracticeSuite logo
 
PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read More
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PracticeSuite’s practice management, electronic health records (EHR) and patient management platform is suitable for medical practices and third-party medical billing companies of all sizes.  Practices can use patient-oriented... Read More
 
ACOM Health RAPID Software logo
 
RAPID is an ONC-ATCB certified, fully-integrated EHR designed specifically for the unique needs of chiropractic practices. This on-premise software also offers billing and scheduling, enabling highly efficient operation.
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RAPID is an ONC-ATCB certified, fully-integrated EHR designed specifically for the unique needs of chiropractic practices. This on-premise software also offers billing and scheduling, enabling highly efficient operation.

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WebPT logo
 
WebPT is a leading Electronic Medical Records system designed for physiotherapy practices. The software is CCHIT certified, and supports integrated scheduling, documentation, billing and clinic management features.
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WebPT is a leading Electronic Medical Records system designed for physiotherapy practices. The software is CCHIT certified, and supports integrated scheduling, documentation, billing and clinic management features.
 
ReDoc powered by xfit logo
 
ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes. A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves... Read More
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ReDoc powered by xfit is cloud-based rehab therapy documentation, scheduling and practice management software for practices of all sizes. A fully-integrated solution from Net Health, ReDoc drives PT, OT, and SLP workflow that moves... Read More
 
CGM Clinical logo
 
CompuGroup Medical (CGM), creators of CGM Clinical, was established 25 years ago by a computer scientist who recognized how beneficial improved technology systems could be fore the healthcare sector. He worked to develop a streamlined... Read More
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CompuGroup Medical (CGM), creators of CGM Clinical, was established 25 years ago by a computer scientist who recognized how beneficial improved technology systems could be fore the healthcare sector. He worked to develop a streamlined... Read More
 
MedEZ logo
 
MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
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MedEZ is an electronic health record (EHR) and billing suite suitable for most medical facilities, particularly behavioral health centers and substance abuse rehabilitation programs. On-premise and cloud-based deployments are available. MedEZ... Read More
 
Kareo Clinical EHR logo
 
Kareo integrates with several web-based certified EHRs, making it ideal for small and solo practices. Priding itself on showing physicians the "financial big picture," this system compares charges, adjustments, and more.
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Kareo integrates with several web-based certified EHRs, making it ideal for small and solo practices. Priding itself on showing physicians the "financial big picture," this system compares charges, adjustments, and more.
 

FrontRunners for Electronic Medical Records, February 2017

Powered by Gartner Methodology

What Is the FrontRunners Quadrant?

A Graphic of the Top-Performing EMR Products

FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.

To create this quadrant, we evaluated over 300 EMR products. Those with the top scores for their capability and value made the quadrant.

Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).

Is One Quadrant Better Than the Others?

Nope, Products in Any Quadrant May Fit Your Needs

Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.

FrontRunners has four sub-quadrants:

  • Upper Right = Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
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  • Upper Left = Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
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  • Lower Right = Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
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  • Lower Left = Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

Depending on the specific needs of a software buyer, a product in any of these sub-quadrants could be a good fit.

Why? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 3.4 for both capability and value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.

For some buyers, a specific FrontRunners sub-quadrant might be best. For example, practices that aren’t planning on using non-essential EMR functionalities, such as voice and handwriting recognition, may prefer a solution with a lower capability score. On the other hand, practices with greater needs may opt for multi-featured products on the right half of the quadrant.

You can download the full FrontRunners for Electronic Medical Records report here. It contains individual scorecards for each product on the Frontrunners quadrant.

How Are FrontRunners Products Selected?

Products Are Scored Based on User Reviews and Other Data

You can find the full FrontRunners methodology here, but the gist is that products are scored in two areas, Capability and Value.

To be considered at all, products must have at least 10 reviews and meet minimum user rating scores. They also have to offer a core set of functionality—for example, they must be able to create and store digital patient records, generate E/M codes, provide decision support, retain ONC-ATCB certification (meaning the system meets standards set by government health officials) and more.

From there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.

Got It. But What if I Have More Questions?

Check Out Our Additional Resources!

For more information about FrontRunners, check out the following:

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs.
  •  
  • Or, talk to one of our experienced software advisors about your needs—it’s quick, free, and there’s no-obligation—by calling (844) 687-6771.

One Last Thing—How Do I Reference FrontRunners?

Just Follow Our External Usage Guidelines

Check out the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.

Buyer's Guide

by Gaby Loria,
Market Research Associate
Last Updated: April 27, 2017


Buyers searching for electronic medical records software (EMRs) have hundreds of options to choose from. We've created this buyer's guide to help you understand EHR systems and evaluate which software is the right fit for your practice.

Here's what this guide will cover:

What Is Electronic Medical Record (EMR) Software?
Benefits of EMRs
What Type of Buyer Are You?
Costs & Return on Investment
Market Trends to Understand
Software Vendor Market Share
Important Considerations

What Is Electronic Medical Record (EMR) Software?

Electronic medical records (EMRs) automate the clinical operations of healthcare providers. They provide digital storage of patient charts, and include functionality to track patient demographics, histories, SOAP notes, medications, test results and more.

Electronic medical records are also referred to as electronic health records (EHRs), digital medical records or computerized medical records. By generally accepted definition, an EMR is an electronic record of patients’ medical histories, created and stored at a single location. Meanwhile, an EHR is the comprehensive collection of patient medical records created and stored at multiple locations.

While there is a technical distinction between the two, buyers and vendors use the terms interchangeably. Review our article "EHR vs. EMR—What's the Difference?" for an in-depth look at the differences.

Benefits of Electronic Medical Records

The following are the minimum benefits that should be realized with a successful implementation:

Improved efficiency. Physician practices should find themselves with more time to focus on patient care as they eliminate paperwork, speed up medical charting, receive lab test results electronically and prescribe electronically.

More time for more patients. As physicians and support staff spend less time tracking paperwork, they should be able to see more patients. EMRs should also allow physicians to complete and document patient encounters more quickly, further increasing their ability to see more patients.

Increased collections. Electronic patient records provide physicians with the necessary documentation to support claims sent to insurance companies, Medicare and Medicaid. Integrated features for E&M coding also help providers code visits appropriately and confidently. Of course, seeing more patients should naturally increase collections as well. This is one of the top benefits of electronic health records.

Improved quality of care. Features such as integrated drug databases, symptom checks and drug interaction verification help physicians prescribe the correct medications and dosages. EMRs can also provide prompts to physicians based on inputs of patient chief complaints and/or risky demographic factors. This is another one of the many advantages of electronic health records systems.

Software Advice is currently collecting feedback from EHR users about the top benefits and challenges of their systems. We're conducting an online survey, which displays aggregated results in real-time. You can view the results, and users can participate in the survey, by clicking here.

What Type of Buyer Are You?

There are several hundred electronic medical record/electronic health record systems that collectively address the needs of just about every medical specialty and clinic size. For example, EMR vendors have customized systems for outpatient care, inpatient care, solo practices, enterprise groups, primary care, therapy, mental health, ophthalmology, nephrology, chiropractic and so on.

With so many medical EMR companies catering to so many specialties, physicians face a big challenge as they determine which medical software is right for their needs. However, we find the majority of practices we speak with fall under one of these common categories:

Primary care MDs/DOs and related specialists. These buyers work at private practices that provide internal medicine, family medicine, pediatrics, Ob/Gyn, cardiology, oncology, orthopedics, urology etc. These buyers’ various needs are addressed by broad systems with specialty-specific templates.

Specialists with other designations (DC, OD, PT, PhD, LCSW etc.). These buyers include chiropractors, psychologists, therapists, counselors and optometrists. They typically have straightforward needs that are met by affordable, specialty-specific systems.

Small practices. These buyers work at practices with one or two providers. They are usually moving away from paper charts and want to prescribe electronically and integrate with labs.

Mid-sized to large practices. With anywhere from a handful to 100+ physicians, these buyers are often looking to eliminate paperwork and improve efficiency. They may also want to integrate with other healthcare networks’ systems, track information across several locations and provide consistency of care across providers.

Inpatient care organizations. These buyers work for hospitals and acute care centers that need to manage patient rooms/beds, assigned nurses and physician rounds. They usually require robust EMR systems for hospitals that can integrate with a variety of other applications.

Costs and Return on Investment

The expected benefits of any electronic health record system are to improve patient care, lower administrative costs and improve billings and collections. The primary measures of effectiveness are:

  • The claims collection rate;
  • The number of patient visits per day;
  • The amount of time spent managing faxes and paper charts and
  • The direct costs of paper charts (cost of materials, storage, destruction etc.).

EMR system costs will vary widely and depend primarily on the size of the practice and the deployment model preferred (on-premise vs. Web-based). On-premise systems typically require costs for licenses, servers, implementation, training and ongoing technical support. Support costs are typically 15-20 percent of the upfront licensing cost per year. Implementation and training costs vary widely, but are often as high as the licensing costs.

Web-based systems typically have lower upfront costs that cover training and implementation. Ongoing fees paid on a monthly basis cover licensing, technical support and upgrades.

Today, increased competition among vendors has applied downward pricing pressure on the market. Furthermore, technology developments such as Software as a Service (SaaS) have led to alternative, budget-friendly pricing models. There are even free EMR software systems that are supported by alternative revenue streams like advertising. And finally, government stimulus programs such as the American Recovery and Reinvestment Act (ARRA) make EMR investments even more feasible for small and large practices.

Market Trends to Understand

ONC-ATCB certification. In 2009, President Obama signed ARRA into law. A major component of this bill is the Health Information Technology for Economic and Clinical Health (HITECH) Act, which includes $19 billion to incentivize medical offices to adopt electronic healthcare records. Providers that make “meaningful use” of “certified” electronic health record systems are eligible to receive up to $44,000 or $63,750 in reimbursements in the form of increased Medicare or Medicaid premiums. Physicians have a mandate to become meaningful users by 2015. Those that fail to qualify will face decreased Medicare and Medicaid payments.

The Office of the National Coordinator (ONC) for Health Information Technology, part of the Department of Health and Human Services (HHS), is responsible for heading up this initiative. They have selected organizations to certify electronic health records from medical vendors. These organizations have been titled “ONC-Authorized Testing and Certification Bodies,” or ONC-ATCBs. To see a list of certified products, visit our ONC-ATCB EHR buyer’s guide. We also have a list of CCHIT-certified EMRs. (Until January 2014, CCHIT was perhaps the foremost ONC-ATCB. They are no longer certifying new products, but previous certifications are still valid.)

In 2013, Software Advice analyzed data from tens of thousands of interactions with EHR software buyers to gauge the impact of the HITECH Act on EHR purchases. We published a three-year comparison on the motivations for software purchases. Click here to read the full report.

Mobile device support. Mobile devices are proliferating quickly and health care providers are eagerly adopting them. As physicians aim to accomplish more from outside the office and improve mobility within the office, iPhones, iPads and Android devices are becoming increasingly prevalent in the workplace. Some of the top EMR vendors are catching on to this increased demand and we expect to see more iOS and Android-compatible systems coming to market. Several vendors already offer iPad EMRs. For example, MediTouch is a leading electronic medical record company in mobile healthcare IT.

MediTouch EHR is iPad-native and offers a touchscreen interface
MediTouch EHR is iPad-native and offers a touchscreen interface


Software as a Service (SaaS). We find roughly 25 percent of medical practices are interested only in Web-based systems, while another 50 percent of are open to the model during early stages of their research. As cloud computing catches on in other industries, it is emerging quickly in health care as well. Developments in HIPAA compliance, data security and encryption, server reliability, and data backup make Web-based EMRs viable alternatives in medicine. Furthermore, many healthcare providers are avoiding large upfront costs required for client-server systems and preferring monthly payments for hosted systems.

Because these systems are accessible on any device with a Web browser, many Web-based solutions are also optimized for use on the smaller screens of mobile devices, incoroprating design elements such as larger buttons for ease of use. For more on design considerations, visit our guide on EHR interfaces.

EHR Meaningful Use Market Share Report

EHR vendor market share is notoriously difficult to pin down. However, the Centers for Medicare & Medicaid Services (CMS) regularly publishes data from meaningful use (MU) attestations under the EHR Incentive Programs. Using MU attestations as a proxy for market share has limitations, but allows us to provide a valuable assessment of the current state of the market.

Software Advice analyzed hundreds of thousands of attestations to determine which vendors’ systems are most used by providers attesting to meaningful use. Epic, Allscripts, eClinicalWorks and NextGen Healthcare lead the ambulatory care market, but the market remains highly fragmented, with nearly 40 percent of providers using a system that doesn’t rank in the top 10 in terms of market share. Read the full report: EHR Meaningful Use Market Share IndustryView | March 2014.

Important Considerations

Security. The most common concern we hear regards data security. Patient privacy and HIPAA compliance are typically on the front of providers’ minds, so buyers will want to make sure that the EMR is implemented properly and that standard security measures are in place. Vendors are well aware of this concern and have proper data encryption technology for both on-premise and Web-based systems.

User adoption. A second consideration is user adoption, primarily among providers. Some providers find EMRs difficult to use, often because they are accustomed to working with paper charts. Most user adoption issues can be solved with adequate training. The amount necessary typically depends on the user’s level of tech savviness.

Integrated software suites vs. best-of-breed solutions. The decision most doctors will need to face is whether to implement a standalone electronic medical records system or an integrated suite with billing and scheduling applications. Buyers who implement standalone computerized medical records often do so if: they have unique needs their vendor cannot address; outsource billing with no plans to bring billing back in house; or, they have made a large upfront investment in a billing and scheduling system they do not wish to replace.

Free Download:
EHR Software Pricing Guide

Free Download:
Medical Software Buyer's Toolkit

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