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by Taylor Short,
Market Research Associate
Last Updated: August 31, 2016


Condominium managers spend the majority of their time managing maintenance of a complex's common areas, managing tenant relationships and assigning duties accordingly. Since these areas are shared, a homeowners association (HOA) makes decisions as a group regarding the properties.

Common Features of HOA & Condo Management Software

Association management An HOA is about more than just the individuals, it requires management of the association itself. This means corporate information, assets, rules and bylaws, meeting details (dates/minutes/attendance), elections and more.
State regulations HOAs must comply with state statutes governing associations. Although these vary from state to state, associations must ensure the enforcement of regulations. Managers must be aware of their authority to charge mandatory fees, enforce maintenance requirements and maintain quality of association properties.
Tenant/owner communication Store detailed information on each resident, including service requests, participation in community activities and special needs (for emergency services). This information helps streamline communication to and among residents within the HOA.
Administrative functions When selecting a system, HOA and condo association software should consider which administrative functions they want to integrate into their condo and HOA accounting software. Some programs can be combined with homeowners association accounting and tenant and lease and building maintenance management system for a complete system.

Market Trends to Understand

Software as a Service (SaaS). Many managers are opting for Web- or cloud-based HOA management software that they can access from anywhere, rather than on-premise solutions. Hosted systems boast a less costly initial investment than on-site servers. Cloud-based solutions provide the convenience for accessing pertinent data about a specific community or an entire portfolio of properties.

SaaS deployment is gaining popularity for many reasons—among them, that Web-based software is easily accessible on mobile devices, making data and programs available on-the-go. However, not all Web-based software is optimized for use on the smaller screens of smartphones or tablets. For more on mobile HOA software use, see our mobile property management apps guide.

Community-based websites. A common feature of condominium management software and homeowners association software is a personalized, community-based website. These portals often lead to increased attendance to HOA meetings, and allow residents the opportunity to interconnect with public postings, event invitations or announcements, building a sense of community.

Automated fund collection. Similar to automated payments for landlords, HOA dues and other fees can be collected via an online portal, simplifying the transaction process for both HOA/condo managers and community residents.

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