R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.
Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.
A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online. R.O. Writer enables service dealers to connect multiple stores through a single solution and search invoices by region or store.
R.O. Writer offers customer support over the phone, via email and through on-premise training sessions.