R.O. Writer Software


 

R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.

Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.

A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online.  R.O. Writer enables service dealers to connect multiple stores through a single solution and search invoices by region or store.

R.O. Writer offers customer support over the phone, via email and through on-premise training sessions.

 

R.O. Writer - Item repair order
 
  • R.O. Writer - Item repair order
    Item repair order
  • R.O. Writer - Parts availability
    Parts availability
  • R.O. Writer - Profit analysis
    Profit analysis
  • R.O. Writer - Work in progress
    Work in progress
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

44 Reviews of R.O. Writer

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Paul from Manley Tire & Oil Service, Inc.
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

BAD TECH SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

Cons

Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system.

Let me elaborate on how bad they are:
No online knowledgebase.
No user forum
No email blasts on known issues occurring
Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting.
Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back.
Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back.
Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system.

The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

 
 
 
Showing 1-20 of 43

Brian from Emerald automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Stay far away from them!!!!! They will rob you blind

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

It has a lot of useful features. The accounting side is confusing but in depth. You are better off with a different program.

Cons

Once installed the program continued to freeze. I was told to buy a high speed router. After that the program continued to freeze the computer. After a year of not having full functionality as well as the freezing we decided to go elsewhere. There tech support can not fix all the issues you will have and they will continue to charge you for things you have not received.

Source: Capterra
 

Martin from Marty's Motors

May 2017

May 2017

18 Months of Frustration and lost data

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Pros

in depth features and data base coverage. Its an advanced program designed to fully intergrate all your shop's features .

Cons

If you are a serious computer geek and don't mind spending many hours learning how to use this program and fix data losses you might enjoy this program. I have an IQ of 150+ and spent 18 months fighting this program before I gave up. Now the cheapskates want to make me pay for the rest of my 36 month commitment. Their support staff is mostly incompetent , everything needs to get kicked up to level two.
One of my favorite moments was when I asked to be able to get a report showing me the customers who came through referrals, a category they had already built for me. Level two support told me it would take at least two weeks to provide that data and the cost would be extra. Annually. Kikui provided it in 15 minutes at no additional cost and provides the reports weekly.
Both my service writers HATED the program. It might have been a contributing factor to one of them qutting.

Source: Capterra
 

Fred from Quality Auto Mart & Service LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent product, you will need training!!!!

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This software has been life-changing for a business. Was not a believer until I was properly trained. Now it works for me instead of me trying to work with it. Get the training it's worth every penny.

Pros

This product can turn your day-to-day work into something that's not so time-consuming and gives you the ease knowing exactly where your money is and where it is coming from. You most definitely will need training it is that complex but also very easy once you know how to use it. To get the training I highly suggest AMS. They definitely go out of their way and spend the time to answer all the questions that you may have and most of the questions you didn't know you didn't have. The program is completely adaptable to all genres of industry whether it be automotive all the way to golf carts. You can make custom jobs and use the inventory to truck parts that has absolutely nothing to do with automotive. again I can't stress it enough you need the product and you need AMS!!!

Cons

Before being properly trained on how to use this product I had plenty of Cons to put in this field. Now after going through the training at AMS my issues have been resolved.

Source: Capterra
 

Debra from Crom Automotive, Inc

April 2017

April 2017

ROWriter is a quality shop management system

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Value for Money

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We have been in business for 30 years. We have tried many different shop management systems. All had some definite positive attributes but with each there was always a downside.
ROWriter has been a game changer for our shop. It is, most importantly, a stable program. The estimating is streamlined. It has excellent security options, ( absolutely a necessity if you are not onsite daily). The accounting link saves me sooo much time. One of the most important things I can say is that the customer support from ROWriter, and more specifically AMSROWriter, is five star. It is rare to find such a dedicated group of people all in one location. We currently have this program at both of our repair facilities. One is transmission specific and the other general repair. Excellent choice for both!!!

Source: Capterra
 

Tyger from Lucas Auto Care

April 2017

April 2017

Not Sure Where This Company is Going!

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Support

Been with RO writer for 10+ years now, have used at 2 locations and very expensive to purchase in the beginning now they charge for every upgrade and every update it seems, support is slow at best and these guys are still behind the times, I've heard they have been sold again, now to a Chinese company hopefully they will go cloud based and will get better. Not a very happy user! About ready to bail!

Source: Capterra
 

Wes from Apex Automotive

April 2017

April 2017

If you need help going out of business Choose ROWriter

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Daily, Daily, Daily problems. Complete waste of time and epic amounts of money. Do yourself a favor and try anything but this. i have been struggling with it for years.

Source: Capterra
 

Raakesh from raakpatel@yahoo.com

March 2017

March 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Support

I took over an existing shop that already had RO Writer running. The reports that this software creates is very powerful and our CPA who is an Automotive CPA that has hundreds of shops always shows me something new whenever we are working on our #'s. RO Writer's support and AMS's Support is excellent and always there to help. It is a stable program for us and we have 6 computers running on it. When we open up a customer or vehicle info we input all the information into it and that helps for future lookup. It is one of the more pwerful software packages out there. We love it.

Source: Capterra
 

Wes from Hilltop Tire Service

February 2017

February 2017

Money Trap

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Value for Money

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Support

R.O. Writer is not a good choice if you have more than one shop. We have spent countless hours and lots of money buying and installing new equipment to "fix" the problem. It has only gotten worse and every time they fix one thing two more things quit working. I would not recommend it to anyone. It has no way of combining your shops history and data base and makes you look very unprofessional when a customer comes in and you can't find them after they were just at your other shop a month before. Also be prepared to pay big money just to update pricing from your vendors. They will tell you that it is complicated and you may mess up the system. This is something that is a very simple process in most POS systems. There seems to be only one person left in the support department that knows how to fix anything and we are still waiting after three weeks for a call back. If you don't want to loose your service writers then stay away from R.O. Writer.

Source: Capterra
 

Bart from H & A Tire and Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Wish I had made the move sooner !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

R.O. Writer made running my business easier from day one. After adding the Smart Ecat feature, it saved me even more time. Quotes and repair orders are so much faster, I wish that I had installed it much sooner. The customer service received from R.O. Writer and AMS is second to none. These people delivered everything they promised and bend over backwards to accommodate my needs. Would highly recommend this software to anyone in our industry.

Pros

Easy to use, saves time and money.

Cons

Can't think of anything at this time.

Advice to Others

Go ahead and purchase the Smart Ecat program at the same time, you'll be glad you did.

Source: Capterra
 

ADAM from EAGLE AUTOMOTIVE SERVICE
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

WORST PROGRAM I HAVE EVER USED

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Product Quality

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WEVE BEEN USING THIS PRODUCT FOR YEARS, THE OWNER OF THE REPAIR SHOP HAS INVESTED OVER 30K INTO NETWORK, SOFTWARE UPDATES, AND THAT DOESNT EVEN PUT IN THE MATH FOR DOWN TIME, WHICH IS GENERALLY AROUND 1 HOUR A DAY. WHO EVER THE PROGRAMMER IS FOR THIS COMPANY SHOULDNT BE CREATING SOFTWARE PERIOD, BECAUSE IT IS COSTING SMALL BUISNESSES THOUSANDS OF DOLLARS DUE TO INCOMPETENCE. NOT TO MENTION WHEN WE HAVE THEM INSTALL THE SOFTWARE, THEY DONT EVEN ROUTE THE PROGRAM TO THE CORRECT SERVER LOCATION, WHICH ADDS TO THE HEADACHE OF IT N0T WORKING CORRECTING IN THE FIRST PLACE. GO WITH SOMETHING ELSE FOR YOUR POS SOFTWARE AND SAVE YOUR COMPANY TIME, MONEY, HEADACHES, AND EMPLOYEES.

Pros

IT HAS 3 GOOD FEATURES

Cons

CONSTANTLY AN ISSUE WITH CRASHING AND BEING DOWN, LAME SOFTWARE IN GENERAL, VERY SLOW

Advice to Others

AVOID THE SOFTWARE IN GENERAL

Source: Capterra
 

Craig from Good's Auto Service, Inc.

October 2016

October 2016

RO Writer Provides Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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When I moved from my prior management system (which was an outdated DOS system) to RO Writer, I must admit, I was having doubts that I did not do enough research and look at enough systems. What really attracted me to RO Writer was the Smartecat functionality. At the time, we were preparing estimates by hand. I really liked the idea of, within a few clicks, I was able to prepare an estimate of a job, know who did or did not stock the part, and know which vendor had the best pricing on the part. Now, after using RO Writer for more than five years, I know that I absolutely made the correct choice of shop management software. While the learning curve was painful at times, I now know that I selected the best shop management software. I purchased RO Writer from Automotive Management Solutions. The AMS support is second to none - better than the RO Writer support. The folks at AMS know RO Writer inside and out, and now AMS has an online users group. Thank you RO Writer and AMS for your commitment to my success.

Source: Capterra
 

Stephen from AIAutoRepair

October 2016

October 2016

RO Writer review

Ease-of-use

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Quality
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Support

RO Writer has a lot of benefits and some negatives as well. Marketing, smart Ecat and financial reports are strengths. Some weaknesses are scheduler and writing tickets are a little harder when you have a big ticket and the customer wants it separated on the different jobs (it can be done but takes a little bit of time when you are on the phone with customers). This program has a lot of features and the three days of training gets you going but really taking advantage of more of the features. A company that has really helped us with RO Writer a lot is AMS (919) 363-6234 (who sell the software and teach you how to use it to some of its potential with classes for owners and service advisers and a private facebook group where you learn a lot from other RO Writer users). They also do customized forms (with your logo) to make your invoices look great. RO Writer support really helps getting you back up running if there is an issue or update and there is training videos. Anytime you switch software there will be pain (LOL).

Source: Capterra
 

Eugene from Accu Auto Care

October 2016

October 2016

7 Year RO Writer/AMS customer

Ease-of-use

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Product Quality

Customer Support

Value for Money

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Quality
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Support

ROWriter is loaded with features and there is soo many ways to customize it. We have used it for about 7 years and continue to learn new ways to use and customize it. Their support service is excellent, also. I can also highly recommend the expertise and staff of AMS. They have become a very helpful resource as we continue to grow and change with current technologies.

Source: Capterra
 

keith from Taylor's sport-n-import service co.

October 2016

October 2016

own since 1995

Ease-of-use

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Support

I believe this system is the best on the market. AMS has helped when we have a problem and has been there for us. I have shown my system to other shop owners and they loved the repair order because its clean and easy to read, customers like it for the same reasons. Support is good most of the time and very responsive when system is down or theirs problems.

Source: Capterra
 

Doug from Glasspro Pit Stop
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Happy 10 year customer!

Ease-of-use

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Customer Support

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Support

I have been extremely satisfied with this software. Our industry is changing all the time and they do a great job at staying out in front and offering the product enhancements and integrations to run a modern auto repair shop. In auto repair you have to have multiple tools to be successful you have to subscribe to other providers of technology. What I like is that Ro Writer is always trying to make our need for all these providers more fluid. If somehow they can integrate with that provider to make our life easier they will. Whether that is diagnostic software or flat rate catalogs even being able to connect with all the major parts store and tire suppliers to see real time inventory and order from within Ro Writer. Saving time and steps in the ticket writing process. Overall I have been very satisfied with the product, sometimes the wait time for support from Ro Writer is a little longer then I would like but that is when I call AMS and they are always very helpful to try to help me if I can't wait for the support call back from RO Writer themselves.

Pros

I really like all the modules offered and integrations with other suppliers. Specifically the ability to see inventory from suppliers and automate the ordering process and use different diagnostic software and marketing software that they can integrate for you. Their software helps me be more efficient in all parts of our business.

Cons

This is a tough con because it is a problem generated by a pro. The software has so many features that it is hard to know them all and use them all effectively. AMS does a good job making up for this with classes and training but they are tough to get to. I just wish I could use all the features fluently. I guess it is a better problem to have then the opposite which would be understanding the need for it and they don't offer it.

Source: Capterra
 

Dan from Team Ryan Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

AMS is key to making RO Writer a great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

I recommend everyone pay attention to the fact that AMS is distributor of RO Writer. The majority of negative reviews are coming from RO Writer customers who have not purchased from/worked with Auto Management Solutions. RO Writer support leaves a lot to be desired, but that's where AMS comes in. Scott and his team are always there, quick to respond and are extremely knowledgeable of the product. They have been there since day one with the purchase, install and training, and have continued to be responsive and helpful to this day. I highly recommend taking the training classes they offer a month or two after purchase; they are well put together and take the mystery out of learning a new software. Scott's Shop Performance Report is a great tool that allows you to see and manipulate many KPI's at once in a fresh, organized spreadsheet. RO Writer with AMS has been one of the best decisions we have made as a repair facility.

Pros

Support from AMS
Great program with multiple modules that allow you to do many things at once.
Parts ordering
Parts matrix
Reporting capabilities

Cons

Price (expensive, but worth it) maybe not a con if you view this as an investment
RO Writer direct support (again, AMS negates this as a con in my opinion)

Advice to Others

I would not purchase RO Writer unless you are able to do it with Automotive Management Solutions.

Source: Capterra
 

Alan from A G Schaaf and Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

5 Star Plus!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been providing tech support for a RO Client for years. This client has been with them almost from the beginning and continues to use and recommend this company and their software. Over the years "Every" contact with them has always produced results in a knowledgeable and professional manner no matter the RO Software or Windows. This morning at 0630 the tech quickly diagnosed a Windows issue, resolved it so fast I almost couldn't follow his actions. The shop was back in service in minutes, well ahead of opening time.

Source: Capterra
 

rick from ricks japanese car care

May 2016

May 2016

best software around

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Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Scott has kept me up to date for 11 years. simply the best software around, works wordpac parts e order make my life simple.

Source: Capterra
 

Harnee from Undisputed auto

January 2016

January 2016

R.O. Writer is amazing it has helped me understand more about the business it's made life easier

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Product Quality

Customer Support

Ease-of-use
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Support

great customer service,software does almost everything for you to make a great repair order

Source: Capterra
 

Matt from Real Pro

August 2015

August 2015

Buggy and Convoluted

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
It works. Usually.
Relatively easy to use after figuring everything out.
Cons:
Buggy. Two ROs today I had and whenever I'd try to open one of them, the program would crash. Had to start a new RO from scratch. Not good.
It seems there'd be more options for labor and parts lookup. I miss alldata that my old shop had, comparing selected parts by price and vendor was a lot easier.
Customer Service:
They seem nice, pleasant enough considering that they deal with grumpy mechanics all day. They (usually) can fix errors in the program by taking control of the shop computer and going deep into the depths of the thing (this coming from a guy who builds computers and runs LINUX at home). But... it's like whack-a-mole. They fix one bug, and the next day a new bug comes up.

In summary:
What the hell guys? Don't waste your money.

Source: Capterra
 
 
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