Shop-Ware is an auto shop management solution with features such as staff management, customer management, bookkeeping, parts management and workflow handling. The solution is designed to be used by multiple staff members.
Shop-Ware tracks open jobs and manages workflow by connecting employees and assigning individual responsibilities and priorities. Jobs can be transferred to other staff members and real-time notifications are sent to avoid any missed deadlines. The solution also provides time clock and messaging features to manage all employees within a workshop.
Other features offered by Shop-Ware include dynamic searching, editing capabilities, repair order tracking, business intelligence and a task manager. It also provides a centralized communication portal that enables users to communicate directly with their customers. Staff members can share repair order details, notes and recommendations through the portal which also helps with history tracking.