Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%

I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.

Because it is an internet based program, everything is so simplified. The parts ordering integration works really well and speeds up the process of getting the customer handled as quickly as possible.

Ease of use is incredible. After having ROWriter and then being sold Protractor, ShopWare is in a class of its own.

I haven't really experienced any cons. I can run it with my iPad from anywhere as long as I have cellular signal.

Sulfur would probably be great if you've never used any other software before. However once you've used a few other systems. For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system has

The system does work well in the sense it's not glitchy

The Lack of organization and features. Difficulty to use on a basic mobile device

They initial switch over to Shop-Ware was the most difficult part. But once everyone was trained and use to using it on a daily basis is has made work flow easier and productivity smoother all around. We've never looked back!

The software allows for best transparency and communication between or staff and the customers. A lot of our new customer complement on how convenient the program is to use on there end, and how it makes the transaction of getting information about their vehicle to them much easier than other shops they haveused in the past.

The software is being updated with new features on a regular basis, which is also good. But the updates can sometimes cause bugs or glitches when they are released, Which cause confusion during regular use.

Our overall experience with Shop-Ware has been wonderful. From the sales side, to the implementation and transition, to the support side - we are very happy. We fully believe that to be successful in our business we need the best people and the best tools available, and Shop-Ware has proven to be just that. It has helped us grow our business!

Customer review of work order including technician's notes, photos and videos is wonderful. Puts the customer at ease and allows full control of their decisions. Parts integration is wonderful; 6 vendors at the touch of one button rather than individual phone calls, websites and passwords. Digital Vehicle Inspections is also great.

Reporting is a little on the light side; data can be found and manipulated with a little effort.