InnerTrends is a data analytics tool that helps software-as-a-service (SaaS) companies analyze the onboarding experience for new users. It is suitable for large and midsize SaaS vendors in any industry.
InnerTrends gives users information about client behavior such as where clients are dropping off during the onboarding process, why some clients leave while others finish the process, as well as how long it takes to complete onboarding. Users can drill down and look at client behaviour on an individual basis or as a whole and view potential problem areas during onboarding.
InnerTrends tracks client behavior throughout the onboarding process and identifies areas that could be having positive or negative effects on client experience. Users can set up automatic messaging for clients that reach specific onboarding steps.
Support is provided through an online knowledge base and support portal. Additional training can be purchased if necessary. Pricing is per user per month.