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Overall customer rating: Customer rating:

 (11)

 (141)

Recommended by: Recommended by:

90% of users

90% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Spotfire is one of the best BI tools for real analysts, not only analysis designers. The cross analysis functions are amongst the best with few scripting requirements.”

- Xavier Ruby, Pfease

“Tableau is incredibly simple in its ability to easily visualize a data set. No longer do we have to spend needless time working on constructing data models for presentation.”

- Andrew Bryant, Landmark Associates

Most negative review: Most negative review:

“Metadata management [should be] more robust. Also, building report logic is a bit confusing.”

- Amit Garg, Praxair

“Formatting is a pain. If I'm trying to change the font, change text...etc., I have to go into each graph and change it manually. I really wish you could apply a global format. Adjusting graphs on a dashboard is kind of confusing.”

- Saima Akhter, United Airlines

Pricing:

How it's priced: How it's priced:

Spotfire is offered as either a cloud-based solution, where you pay either a monthly or annual subscription fee for each authoring seat, or as an on-premise solution, where you pay either a term license fee or an upfront perpetual license fee for each authoring seat.

Tableau is available for cloud-based or on-premise deployment depending on the version selected. You pay an upfront, perpetual license fee for Tableau Desktop and Tableau Server and an annual subscription fee per user for Tableau Online.

Contract term: Contract term:

Spotfire requires a year-long contract for cloud-based deployments; renewed monthly or annually. On-premise deployments require signing a perpetual or other term license agreement upfront.

Tableau Online requires a year-long contract for cloud-based deployment; renewed annually. Tableau Server and Tableau Desktop require signing a perpetual license agreement upfront for on-premise deployment.

Upfront costs: Upfront costs:

No upfront fees required. Optional fees apply for training and implementation.

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

Recurring costs: Recurring costs:

Fees apply for maintenance and premium support.

Fees apply for premium support and annual upgrades.

What does it cost?: What does it cost?:

Applications:

Dashboards and scorecards: Dashboards and scorecards:

Data warehousing: Data warehousing:

Data mining & analytics: Data mining & analytics:

ETL: ETL:

OLAP: OLAP:

Query & report writer: Query & report writer:

Performance management: Performance management:

Ease of Use:

Overall customer rating: Customer rating:

 (11)

 (141)

Most positive review: Most positive review:

“Spotfire is relatively easy to use. If you have an interest in business intelligence, I believe you can be successful with Spotfire.”

- Wendy Greene, CapTech

“The ease of use is outstanding. It's a very powerful tool that can become more powerful with the integration of R. The visualizations are beautiful, and I love being able to impress my coworkers, leadership and customers.”

- Jessy Cooper, Tennessee Hospital Association

Most negative review: Most negative review:

“This software is a little bit harder to use in the first phase, but much faster and easier afterward.”

- Louis Decuypere, Datatonic

“There is a steep learning curve, but this isn't unique to Tableau. Data integration can be quite complex, and without a clean data source the software isn't much use.”

- Rudy Vasquez

Support:

Overall customer rating: Customer rating:

 (11)

 (141)

Most positive review: Most positive review:

“[The support] team is so easily approachable and gelled together. You can raise your voice/issue via any channel, and it will get addressed.”

- Prafulla Kharwadey, Johnson & Johnson

“They are eager and willing to help any time I have a concern. I think you can tell they really love where they work, who they work for and the product they're working with.”

- Jessy Cooper, Tennessee Hospital Association

Most negative review: Most negative review:

“At times, I have a hard time getting the point across to their support technicians. Possibly something is lost in translation.”

- Wendy Greene, CapTech

“At times, the responses from the support team can seem canned and appear that they didn't read your issue to gain full understanding.”

- Stephen Wagner, Independent Consultant

Phone support: Phone support:

Phone support available through purchase of support plan.

Phone support not offered.

Online case submission: Online case submission:

Online case submission included in purchase of support plan.

None.

Online support options: Online support options:

Knowledge base and online community included in license fee.

Free help website, knowledge base and online community included in license fee.

Training: Training:

On-demand online training videos included in license fee. Additional live classroom and instructor-led online training can be purchased.

Free online training videos and live weekly web training available to all users. Live online and classroom training available for a fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.