Salesforce Analytics Cloud (Wave) Software


 

Salesforce Analytics Cloud, also known as Wave Analytics, is a cloud-based business intelligence (BI) system that provides an interactive platform to access and share business trends. The software provides data insights and helps to uncover new business opportunities.

Analytics Cloud allows businesses to analyze critical sales and service specific data, generate business-relevant insights and make reformed decisions. The application seamlessly integrates with other Salesforce products such as Salesforce CRM, to share contact information and data insights across applications. The solution offers a contextual dashboard from where employees and partners can view data insights. The dashboard can also be used to track and monitor critical business metrics and KPIs. Users can auto-generate slides and presentation with data visuals and key points using one-click storytelling feature.

Salesforce Analytics Cloud is a mobile compatible application that can be accessed on both Android and iOS devices. The solution can be used by companies operating in multiple industries.

 

Salesforce Analytics Cloud (Wave) - Data visualization
 
  • Salesforce Analytics Cloud (Wave) - Data visualization
    Data visualization
  • Salesforce Analytics Cloud (Wave) - Charts and graphs
    Charts and graphs
  • Salesforce Analytics Cloud (Wave) - Interactive interface
    Interactive interface
  • Salesforce Analytics Cloud (Wave) - Analytic dashboard
    Analytic dashboard
  • Salesforce Analytics Cloud (Wave) - Mobile ready
    Mobile ready
  • Salesforce Analytics Cloud (Wave) - Sales pipeline trends
    Sales pipeline trends
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

26 Reviews of Salesforce Analytics Cloud (Wave)

 

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Software Advice Reviews (14)
More Reviews (12)

Showing 1-14 of 14

Gail from Speech Pathways of Brevard
Specialty: Healthcare / Social Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The Wave

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I signed up with Wave for a free alternative to Quickbooks to run my business. The software is easy to use and categorize your purchases and the best part it is free. They do charge to do your payroll. Although, I am savy with software I found it cumbersome to navigate to see the summary of my categories. I liked it so much I am also using it for my personal accounting.

Pros

It's fee and relatively easy to navigate.

Cons

I had trouble finding where the information went after I categorized it.

 
 

Julia from Eventbrite
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Has been amazing so far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recently implemented wave and it has been really amazing so far!

The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs.

It took us about 3 months to get this up and going and we were happy with the way things had rolled out.

The only thing is that it takes some training to use this tool the right way.

Pros

Great insights to your data, clean polished UI

Cons

Training costs and resource availability to get this going.

 
 

Reyner from Eventbrite
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Doesnt live up to the expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The look and feel of this tool is really good but as you start using it more and more you see where it lacks.
Salesforce really did sell this one big! I like it for its features but I dont think it is value for the money. I think for the amount we paid we could have found a cheaper tool with similar functionalities. Its speed is definitely fast compared to the normal salesforce reporting and dashboards. It loads up reports and shows them pretty neatly. To achieve a specific ask, it takes a lot of customization and then you again need to invest on a dedicated resource to keep building the lenses and views for you.

Pros

fast and clean
Flexible

Cons

Pricey
Too much customization needed

 
 

Laura from Eventbrite
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Pricey - But reaps its returns eventually

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As we all know that the standard salesforce out of the box reporting and dashboards isn't that great.
This tool mainly looks to eliminate any complaints in regards to that and it definitely does that.
The type of lenses and dashboards you can create is amazing!
The look and feel of it is very modern and fancy.
It has a flat data architecture so it can group, mould and join your data neatly.
It is however, not that easy to administer and maintain it. You definitely need specialists to work with you and help get this up and running.

Pros

Great Interface
More granular data reporting
Powerful and fast

Cons

Complex to maintain
Doesnt directly sync / integrate with databases.
Cant replace something like Mulesoft or Bhoomi.

 
 

Juliet from RXP Services
Specialty: Consulting

June 2016

June 2016

Worst analytics tool ever

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Salesforce sales team work hard to persuade their client that Wave is what they need. Unfortunately, having no technical background, clients rather rely on Salesforce brand than the actual functionality of the tool.

Likes Least

It is not a self-sufficient product, but rather an API with very limited functionality and bugs. Almost impossible to scale the tool, or build something usable once the complexity of tasks increases.

Recommendations

The tool is rather targeted for technically skilled data analysts who deal with relatively simple data. By no means I would recommend using it in any complex business environments.

 
 

Michelle from BirdDogHR
Specialty: Software / Technology

May 2016

May 2016

Beware of the server your service is on.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has lots of customization functions which are great but time consuming. Reporting functions are nice but you need to dedicate the time to get it right.

Likes Least

Our services were on one of their servers that went down. This crippled operations and sales for a full day. Although we appreciated the constant updates about their fix, there should have been safe guards or back ups that would help them avoid these situations.
The droid phone ap is extremely difficult to use.

Recommendations

Determine if you or your team has the bandwidth to dedicate a person to administrating this software.

 
 

Gloria from Enzigma
Specialty: Software / Technology

September 2015

September 2015

Perfect Analytics Cloud tool!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The pictorial representation of the overall data and its mapping on the Dashboard is the most fascinating thing of this tool and the parallel processing is also remarkable

Likes Least

There is nothing as such that can be least liked, However it would be great if the query time out time is increased from 2 minutes to more.

Recommendations

I would recommend all to use this product to get a clear picture to view, filter, measure and analyse their data. Also the role based access helps you to get extra protection of data.

 
 

Viresh from Enzigma software pt ltd
Specialty: Software / Technology

September 2015

September 2015

Wave Analytics Cloud - Delivers new insights to your business users.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

-Build any analytic app for any business need. Through a rich, responsive analytic platform you can customize, connect, and deploy quickly.
-Securely deliver any data, from any source via a 100% native Salesforce cloud service.
-Access to any data :Reports and Dashboards deliver a real-time look at your Salesforce data. Wave goes further to combine data from across your business, helping you explore any data, find new insights, and build dashboards that let data tell a story.

Likes Least

-Easy to explore : Measure. Group. Filter. View. Share. Five actions let you unlock limitless insight. The only platform that lets you easily navigate every data set right from your phone.
-Share on the go : Get answers, share findings — no desktop required. Have a conversation around data. Answer any question with everyone on your team and present your findings from your phone.

Recommendations

-Most of your setup time will be spent identifying use cases, and thinking strategically about which datasets make sense and what dashboards need to be built.

 
 

Shrikant from Enzigma Software Pvt Ltd
Specialty: Software / Technology

September 2015

September 2015

Excellent analytics cloud as A Best Business Intelligent Application

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

1. Mobile First: Wave was designed for smartphone and tablet use first, but also works seamlessly on desktop and laptops.

2. Key-value Store: Wave is based on a key-value-store, NoSQL database meaning you can bring all data from 3rd party apps and your desktop into the system easily.

3. Data for All: Wave provides insights and reports for back-end, front-end, end-user and developers to query and analyze the KPIs that interest them.

4. Secure Data: Wave can meet high-level data privacy and data security requirements for analyzing confidential data.

5. Multiple Dashboards: Create dashboards for multiple datasets and to meet a variety of business, departmental and individual KPI analyses.

Likes Least

Data-analysis capabilities aren't well known.

- But It's true that sometimes simpler is better, and the saved lenses and dashboard views and ad-hoc "group, measure, filter, view," and "action" options may cover a lot of needs. But this is a V1 product, and it will undoubtedly take some time to mature.

Recommendations

Definitely, but before that, Figure out who in your company will be using this software and why/how it'll be useful to them.

 
 

Akash Mohan from Enzigma
Specialty: Software / Technology

September 2015

September 2015

Best Visual Reporting and Dashboard Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Likes Least

We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

Recommendations

Salesforce analytics is a full package for an organization to handle to its sales growth year by year, analysis done with some click and can make charts, reports/ dashboards with filter logic in very sort span of time. Go with this new interactive product of Salesforce.

 
 

Sapana from Enzigma Software pvt ltd
Specialty: Software / Technology

August 2015

August 2015

Excellent Business Intelligent Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Salesforce Analytics Cloud is Valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance. Analytics often favors data visualization to communicate insight, the best part is making reports and dashboards.

Likes Least

It's not really geared to handle lots of campaign changes. It's a bit tough to pick up the logic at the beginning when you first use it.

Recommendations

Best analytical tool available in the market.. You just find the best development partner and it would make your business style far easier that what you even might not thought off!

 
 

Parag from Enzigma Software Pvt. Ltd
Specialty: Software / Technology

August 2015

August 2015

Analytics Cloud WAVE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The Reporting and the Summary fetching capabilities of the application makes it one of the best in the market today.

Likes Least

Nothing as such, but yes there are some scope of improvements for the product.

Recommendations

If you have large data and you need very precised information, use this. Try at your end.

 
 

Jacqueline from FierceMarkets
Specialty: Marketing Services

February 2015

February 2015

It's Okay - More Useful for Sales Reps

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It keeps track of what you need to do on a daily or weekly or monthly basis.

Likes Least

It's not really geared to handle lots of campaign changes.

Recommendations

Figure out who in your company will be using this software and why/how it'll be useful to them.

 
 

Jason from Scality
Specialty: Software / Technology

February 2015

February 2015

Ride the wave

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The product is nice and simple, which is exactly how products should be.

Likes Least

It's a bit tough to pick up the logic at the beginning when you first use it.

Recommendations

Definitely get a rep from SFDC to give you a demo first to see if it's the right product for you.

 
 
 
Showing 1-12 of 12

James from Union Machinery

April 2017

April 2017

Good Product - Limited Experience with it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ACT User! Boss' son had us try it out, found it somewhat useful but had limited experience with it so decided to stick with our current CRM tool ACT!

Source: Capterra
 

James from Golden Tennis Strings

December 2016

December 2016

Expensive BI Toolkit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce keeps expanding its reach in the CRM market and is bringing deep analytics power to the cloud also with Analytics. It is pricey however but if you are after a suite of tools to rest on top of your data without integration services, this might be the one for you.

Source: Capterra
 

Renu from Xerox

December 2016

December 2016

Great Salesforce feature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is among one of the good features of sales. This gives a very quick analysis on all the analytical data by plotting the data in a very sequential manner based on the requirement.

Source: Capterra
 

Alison from Freeman

December 2016

December 2016

Salesforce Analytics - Wave

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce Analytics is a great tool for experienced administrators in your company. For beginners or people looking to find information quickly, building it out can be time-consuming. Similarly to Dashboards, once it's built, it's easy to use..but building requires time and knowledge of your API.

Source: Capterra
 

Ashley from Freeman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Analytics Cloud Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We purchased the Analytics Cloud for the Wave features and using Wave has been great. It's a bit difficult to understand and get used to at first, but once you get your hands on it, it's easier to understand and build with. Produces great results aesthetically & fundamentally.

Source: Capterra
 

Ravi from Independent

October 2016

October 2016

Best analytics software for a business user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

software developer who uses wave to analyze data. Most often the data is in some delmited format for which wave has an easy to use API

Source: Capterra
 

Nadia from City of Hope

October 2016

October 2016

Analytics Cloud Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Analytics cloud has been really easy to use without any coding background. I find it helpful to use the analytics cloud to look at all the variables that we collect in our salesforce org.

Pros

Ease of use.

Cons

Doesn't come with our instance/requires some integration.

Advice to Others

na

Source: Capterra
 

Agnes from Salesforce

October 2016

October 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So cool the product itself. Can drill into detail in a sec. Nice visualization. Nice features. Great Product.

Source: Capterra
 

David from Avoka

October 2016

October 2016

Extremely easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extremely easy to learn this very powerful analytics tool. But needs to be easier to integrate outside data.

Pros

Easy to ise

Cons

Outside data hard to bring in

Advice to Others

Trailhead training is great

Source: Capterra
 

Phil from Unispace
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Ayan

September 2015

September 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Chang Hsien from SHOP.COM
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2015

July 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp