Love the tool and use it often. Have not seen anything better in the marketplace.

Easy to use, communicate, and update progress on line with a few or many individuals. Invaluable tool in making a multifaceted project more manageable.

Would love to see some additional graphical interfaces and timelines. Maybe add a GANNT feature or a timeline chart.

I've used Sifter for the last 6 years. We'll sometimes explore other options, but always come back to Sifter because of its ease-of-use and simplicity for both the person logging the issue as well as the person resolving the issue. Every time an update is made to the issue, the relevant individuals are notified via email. If you want to issue a call-out to someone, you include their name with the @ symbol in the message, and they also get notified. Enter a subject and a description when you log the issue, and Sifter takes care of the rest. I also like that Sifter host the software--it doesn't require a server installation maintained by me.

Simplicity!

Not a whole lot of changes to the product over the years. The home page has the same image that has been there forever.

Try it out! I've used MantisBT, Flyspray and Fogbugz before Sifter, Sifter wins because of simplicity. It's so easy to get an issue in that you always will do it and there is no excuse in not getting a issue in! The lack of custom fields will be a great win when you have a team that trusts each other in filling in enough details to help itself out. Try it and see if it works for you! Don't hesitate to contact the creator himself, the support is always quick and nice. :)

One of the strongest points of Sifter is the simplicity and ease of use of the product. Compared to other issuetrackers and bugsystems you have almost no buttons, fields and things to configure. That's great, because it makes it extremely fast to do things and makes sure everybody puts everything is into Sifter. Other pro's: + Quick and on the spot support (80% of the time within 2 hours, 100% of the time within 24 hours out of about 25 contact moments) + Almost no learning curve + Milestones and categories give great flexibility in ordering issues in a project + Data export possible + Simple issue statuses make things simple + Great for small teams and teams that grow somewhat larger + Beanstalk integration!

- No write API! To bad, there is no write API yet, so no cool useful 3rd party apps. :( - No code in issues possible, you can't type HTML in a issue and code snippets don't format. Good to protect you from typing large parts of code, bad if you need to share a error message or small snippet quickly. - Sifter gets quite regular updates and sometimes this changes the interface quite a bit, prepare to adjust and stay flexible when an update rolls out and learn to live with is - Not the cheapest option. You have to pay some money for the service, there are cheaper alternatives with more features, but please do give Sifter a try and think about if it's earning you more then it costs

I've been using Sifter for years to keep track of very complex software projects and expect to be a customer for life.

Simple, simple, simple. No matter what you title an issue, you can search easily by any word or phrase in the entry. Assignment (and reassignment) is a matter of just selecting the name, and you can reorder priorities without complicated explanations. Issues can be linked so similar issues can be more easily approached.But most of all, I love the simplicity. And the monthly cost is amazingly low...

There's nothing I don't like. There could be fancier add-ons, but I would just be paying for things I don't need. Sifter is simple and direct, exactly the way a minimalist tech or non-tech needs to communicate with a tech, beginner or pro.

I've spent many years of working with issue trackers having features that may add to a bulleted list of features on their marketing site, but aren't useful in the least. Sifter goes against the grain by focusing on the issue. Pure and simple. And Sifter's simple enough to use that I don't have to give each client a course in how to record an issue and they don't waste time trying to figure it out.

I love the simplicity of Sifter. It's biggest plus. Other trackers include a lot of stuff that ends up being unused and does nothing more than cluttering up the screen. It also forces your attention on issues, not prioritizing and categorization, tagging, etc. Although it limits those options, they've spent a great deal of thought in breaking them down into only what you need. And they're right. It works great with only email. You can do a lot simply by responding to Sifter emails. Including reassigning and re-prioritization. The UI is a dream. Never had to explain it to a client at all.

Some may see the inflexibility of prioritization as a minus. It's really not. No custom fields. Sifter has posted their thought process about excluding any custom fields. While you could operate very well without any, if it's a true deal breaker for you, you'll have to look elsewhere.