TeamSnap

RATING:

4.2

(151)

About TeamSnap

TeamSnap is a cloud-based team management solution for parents, coaches, team managers and group organizers. This solution helps users manage team members and communication within teams. With TeamSnap, team managers can remotely schedule events and set event descriptions such as arrival times, locations and opponents. Team members can also sync event details with third-party personal calendars like Apple’s Calendar, Microsoft Outlook or Google Calendar for real-time updates. This solution allows users to communicate with team members via email, text messages or a private online forum. Team managers can also send bulk emails to entire teams with a single click. TeamSnap allows users to create action plans and ensure proper follow-up with built-in reporting...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TeamSnap Pricing

***TeamSnap for Teams: Free - 15 members per roster Basic - $9.99/month or $69.99/year per team - 500MB storage per team, 30 members per roster. Premium - $13.99/month or $99.99/year per team - 2GB storage per team, 40 members per roster. Ultra - $17.99/month or $129.99/year per team - unlimited storage per team, unlimited members per roster. ***TeamSnap for Clubs & Leagues: Starting at $599/year Features include: Online Registration, Website Builder, Communication Tools, Club & League Roster, Schedule Generator, Payment Processing, Ultra Mobile App Contact TeamSnap directly to learn more.

Starting price: 

$9.99 per month

Free trial: 

Available

Free version: 

Available

Customizable homepage

TeamSnap Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for TeamSnap

1 - 5 of 150 Reviews

Rodger

Retail, 501 - 1,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Team snap a must

User Profile

Darrin

Verified reviewer

Sports, 51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed September 2020

Stay in touch with your team

Love the shared game day pictures comments and conversations, but it can get a little annoying on my Apple watch as notifications can ding endlessly if the whole team gets chatting about a topic

PROS

If you have children playing in any type of sports league, you need to recommend this software to the team administrator to keep all the parents in the loop. There was nothing more frustrating as a team manager trying to email all the parents game, practices dates and times Etc and still have parents complaining about missing team info. This platform takes care of that issue and keeps all team info and updates in one easy to find place.

CONS

I like to delete old info and found team snap to store info not needed for longer then needed and there is a price tag to use, its not free.

Brian

Verified reviewer

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2020

Software Works Customer Service Does NOT

The software does what it's supposed to do. However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. I own my business. If I had their customer support I wouldn't have a business. They get away with it because I doubt very seriously if anyone uses their software full time, including their customer support. Most people using TeamSnap must have the time to read article after article or look at screenshots, oh by the way look absolutely nothing like my screen, or watch a video that's so out of date it makes you even more confused. In a day and age when you can get answers to questions almost instantly, it is infuriating to have to wait 7 to 10 hours to find out what box to check on a form you are creating so that it will function the way you want it to.

PROS

I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand

CONS

It's not the software, its the support! There is a learning curve implementing and setting up the software. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. BS! "LIVE" support is only available from 9am-1pm MT. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours.

Reason for choosing TeamSnap

I used it first as a free app for a single team. Later I upgraded to a paid version. Managing a single team is super easy. Now I manage two divisions and 22 teams with the League Plan.

Marlene

Sports, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2020

Very Disappointed - Overpromised and Underdelivered

I was trying to get a better way to communicate with our teams and streamline invoicing and payment plans. So far this program has done nothing but take hours out of my day responding to emails from my customers that they can't access their TeamSnap account.

PROS

The color palate chosen for the software is nice. At this point I'm so frustrated with customer service and all the things that don't work right, that if there were anything good I don't remember.

CONS

Customer service is a bunch of emails back and forth or a link to a help article. It takes over a week for the Onboarding person to schedule you, but by then you are already knee deep in the program, and guess what, the Onboarding guy has to get back to you with answers to your problems and yes...3 days later, I'm still waiting. You get an hour of their time then it is back to emails again. They want specific examples of the problem with the registration which would be very difficult to explain in words without being able to show them. One phone call could resolve the issue, but instead they'd rather email back and forth for 2 days. My players can't get into the system. Half the parents can't be invited to join because someone in the family has already accepted and that button is now gone. I have parents with the players name in the app. I have families that every time the update one child it changes the name of the other child to the first child then back again. The financials and invoicing is a joke. You can't apply discounts to invoices (we give an early contract signing discount and sibling discounts). You have to do the math and enter the total. Parents will never be able to see what discounts have been applied. Have divorced parents who pay separately. You have two set up two accounts for the player, so now they get two of every email, text, chat, alert. You can't customize the installment payment options.

Reason for choosing TeamSnap

Sports Engine is used for National and Regional memberships for my club and is the most complicated, poorly designed product ever. Playbook uses a payment processing company that to me was questionable, SportsPlus did not have a user friendly vibe and League Apps didn't have the ability for parents to use their computer, only their phone.

Reasons for switching to TeamSnap

Some email providers block Shutterfly so not everyone was getting communications. I will apparently still have to use Quickbooks because the "invoicing" in TeamSnap is really only a money collection tool, it has nothing to do with real invoicing.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2018

League Administrator

This software has become a 'no brainer' for operations of our association. Managers are give access to their team accounts and the rest is history.

PROS

With the new features we have been able to use this software for our entire association. I use it to enter team development times and can ensure all parents have been notified with the features provided. I can monitor the teams and their activities. It has made the rostering of teams so easy and provide info to Hockey Canada all in one software.

CONS

There are additional fees associated with using the Invoicing feature.