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Work Order Software


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eMaint CMMS logo
 
eMaint X3 is a highly customizable Web-based CMMS with strong features, including email and online forms for requests, automated alerts for repairs and work order prioritization.
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eMaint X3 is a highly customizable Web-based CMMS with strong features, including email and online forms for requests, automated alerts for repairs and work order prioritization.
 
Maintenance Connection logo
 
Maintenance Connection is a fully Web-based CMMS system for companies of all sizes. The solution offers work order management for multiple sites and several modules to help keep assets at peak performance.
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Maintenance Connection is a fully Web-based CMMS system for companies of all sizes. The solution offers work order management for multiple sites and several modules to help keep assets at peak performance.
 
Facilities Management eXpress logo
 
Facilities Management eXpress (FMX) simplifies the maintenance management experience with a drag and drop maintenance calendar, detailed reporting and automated email alerts.
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Facilities Management eXpress (FMX) simplifies the maintenance management experience with a drag and drop maintenance calendar, detailed reporting and automated email alerts.
 
MaintenanceEdge by Dude Solutions logo
 
MaintenanceEDGE by FacilityDude provides Web-based maintenance management tools, including a robust work order management module that allows companies to send and receive work requests and schedule repairs.
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MaintenanceEDGE by FacilityDude provides Web-based maintenance management tools, including a robust work order management module that allows companies to send and receive work requests and schedule repairs.
 
Hippo CMMS logo
 
Web-based CMMS solution HippoFM offers tools to manage assets with work orders for preventative maintenance and routine maintenance, as well as strong reporting features, from anywhere with mobile access.
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Web-based CMMS solution HippoFM offers tools to manage assets with work orders for preventative maintenance and routine maintenance, as well as strong reporting features, from anywhere with mobile access.

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FTMaintenance logo
 
FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance. Mobile capability... Read More
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FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance. Mobile capability... Read More
 
MAPCON logo
 
Designed specifically for companies in the manufacturing and facilities industries, MAPCON is a maintenance management system that offers standalone asset management, preventive maintenance, work order management, and more. The solution... Read More
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Designed specifically for companies in the manufacturing and facilities industries, MAPCON is a maintenance management system that offers standalone asset management, preventive maintenance, work order management, and more. The solution... Read More
 
MPulse logo
 
MPulse CMMS helps you get the highest priority work done, while making sure lower priority work doesn’t slip through the cracks. Receive work orders from requesters, enter requests manually, or automate tasks via your PM program.
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MPulse CMMS helps you get the highest priority work done, while making sure lower priority work doesn’t slip through the cracks. Receive work orders from requesters, enter requests manually, or automate tasks via your PM program.
 
Fiix logo
 
Fiix is a cloud-based maintenance management solution that helps users manage day-to-day work orders and work towards establishing preventive maintenance strategies. The computerized maintenance management system (CMMS) manages physical... Read More
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Fiix is a cloud-based maintenance management solution that helps users manage day-to-day work orders and work towards establishing preventive maintenance strategies. The computerized maintenance management system (CMMS) manages physical... Read More
 
Megamation DirectLine logo
 
With over 25 years in the facilities and maintenance management space, DirectLine by Megamation has over 26 full-featured modules to empower businesses to create a custom-fit system to meet their unique needs. These modules include... Read More
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With over 25 years in the facilities and maintenance management space, DirectLine by Megamation has over 26 full-featured modules to empower businesses to create a custom-fit system to meet their unique needs. These modules include... Read More

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MicroMain Maintenance Software logo
 
An easy-to-use CMMS system, MicroMain helps businesses simplify and streamline every step of their maintenance operations. Features preventative maintenance, purchase order automation and supplier and vendor tracking.
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An easy-to-use CMMS system, MicroMain helps businesses simplify and streamline every step of their maintenance operations. Features preventative maintenance, purchase order automation and supplier and vendor tracking.
 
Bigfoot CMMS logo
 
Bigfoot CMMS is an intuitive, complete solution that helps organizations track all operations, including maintenance, assets and equipment, inventory and more, all from the Web.
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Bigfoot CMMS is an intuitive, complete solution that helps organizations track all operations, including maintenance, assets and equipment, inventory and more, all from the Web.
 
TabWare by AssetPoint logo
 
AssetPoint brings 30 years of maintenance management experience to life with TabWare, a full-featured CMMS/EAM solution made exclusively for Maintenance Managers by those who know the business best. The system is incredibly user-friendly... Read More
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AssetPoint brings 30 years of maintenance management experience to life with TabWare, a full-featured CMMS/EAM solution made exclusively for Maintenance Managers by those who know the business best. The system is incredibly user-friendly... Read More
 
Agility by SoftSols Group logo
 
Agility, created by SoftSols Group, is a CMMS/CAFM system for maintenance and facility managers to use on-site and in the field. The solution offers a full suite of applications, including asset management, reactive and preventive... Read More
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Agility, created by SoftSols Group, is a CMMS/CAFM system for maintenance and facility managers to use on-site and in the field. The solution offers a full suite of applications, including asset management, reactive and preventive... Read More
 
ManagerPlus logo
 
ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More
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ManagerPlus is a CMMS solution that helps growing organizations manage their assets, maintenance, inventory, and purchasing. ManagerPlus is fit for asset-intensive industries like agriculture, construction, transportation, manufacturing,... Read More

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IFS Applications logo
 
Designed specifically for to-order manufacturers and asset-intensive companies around the globe, IFS Applications is relied upon by its large global customer base by supporting intricate order-driven and mixed-mode manufacturing requirements... Read More
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Designed specifically for to-order manufacturers and asset-intensive companies around the globe, IFS Applications is relied upon by its large global customer base by supporting intricate order-driven and mixed-mode manufacturing requirements... Read More
 
Maintenance5000 logo
 
Maintenance5000 by Real Asset Management is a full CMMS/EAM solution created to easily integrate with an organization's existing ERP system, as well as improve work order management via a visual calendar.
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Maintenance5000 by Real Asset Management is a full CMMS/EAM solution created to easily integrate with an organization's existing ERP system, as well as improve work order management via a visual calendar.
 
WebDPW logo
 
WebDPW™ by BMSI (Business Management Systems Inc.) is a complete maintenance management solution for organizations seeking a way to automate their service process. With WebDPW, users can quickly manage technicians, generate work... Read More
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WebDPW™ by BMSI (Business Management Systems Inc.) is a complete maintenance management solution for organizations seeking a way to automate their service process. With WebDPW, users can quickly manage technicians, generate work... Read More
 
HCSS Equipment 360 logo
 
HCSS Equipment 360 is a maintenance management solution for businesses of all sizes. It’s tailored for the Construction industry, but also suits the needs of the oil/gas, field maintenance, and utilities verticals. The system offers... Read More
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HCSS Equipment 360 is a maintenance management solution for businesses of all sizes. It’s tailored for the Construction industry, but also suits the needs of the oil/gas, field maintenance, and utilities verticals. The system offers... Read More
 
MaintenanceEdge by Dude Solutions logo
 
Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge™ includes... Read More
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Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting. MaintenanceEdge™ includes... Read More
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: April 21, 2017


Maintenance managers often have several assets to keep track of, and without software, this can be a daunting task. Work order management software helps them manage information about each piece of equipment, tool or vehicle in one central database, and manipulate those entries as corrective repairs or regular preventative maintenance is performed. This guide is intended to help buyers determine what features they need to manage maintenance most effectively. Here is what we’ll cover:

What Is Work Order Software?
Common Features of Work Order Software
Important Features to Consider
Benefits of Work Order Software
How Is It Priced?

What Is Work Order Software?

To understand what work order software does, it’s important to know what work orders are. A work order is simply an order, either delivered to a company from customers and clients or created internally, to perform some type of action. These orders can be entered directly into the system itself, or be submitted through client-facing forms on a website or mobile device. In the maintenance management sense, these generally refer to orders to perform maintenance or repairs on assets, vehicles, tools, equipment or facilities. Maintenance requests can be created in the following types:

  • Preventative, where assets are maintained at regular intervals to prevent future failures.
  • Corrective, where equipment is repaired following a breakdown.

Most modern maintenance management work order software solutions have features to help companies stay on top of preventative maintenance, so that assets are kept in peak performance condition and costly operational downtime is kept at a minimum. Work order software exists in several industry-specific CMMSs, such as fleet management, aircraft MRO and equipment maintenance.

For software related to work orders for field service organizations (rather than maintenance operations), please visit our field service work order guide.

Common Features of Work Order Software

With the number of software options available, buyers have a choice between "integrated suites," which contain all the common work order management applications, or cherry-picking the "best-of-breed" applications for each function. These systems will offer one or more of the following applications:

Work order creation and modification Captures from various sources, such as direct entry and Web-forms, and stores them in the system. From here, orders can be modified when maintenance and repairs are in process or completed.
Work order tracking Tracks orders as they move through the system, from initial entry to completion of order. This process can help maintenance managers prioritize the most urgent tasks, by assigning levels of importance to assets and sending alerts when crucial equipment requires repairs. Many systems also include a calendar for scheduling regularly occurring maintenance.
Work order metrics and reporting As orders are tracked in the system, the software can collect data on operational downtime, cost of repairs and materials, information about third-party maintenance companies and likely causes of the problem. Managers can then generate reports to gain a comprehensive view of maintenance costs and make informed decisions on streamlining operations.

Important Features to Consider

There are several optional modules available that add valuable functionality. Consider whether these options can assist your operations:

Website integration. The software can integrate Web forms into your website, so that clients, customers or employees can enter a work order from wherever they have access to the Internet.

Barcoding. Managers can tag each piece of equipment or asset with a one-of-a-kind barcode that, when scanned, instantly pulls relevant data about that item for review. This reduces the time it takes to search for an item in the database and helps better organize information.

Mobile access. For many maintenance managers, their assets are often miles away at another facility or rolling down the highway. Mobile access offers managers a convenient way to keep track of assets from their mobile device. A fleet truck driver, for example, could enter a request as soon as an issue arises, even if the vehicle breaks down on the road.

Benefits of Work Order Software

Work order software is a valuable investment for managers who want to streamline operations and save time hunting down information for assets. Some specific benefits include:

Reduced downtime. The combination of preventative maintenance and increased real-time data through mobile access helps reduce the time between a piece of equipment failing and getting it back online. A well-planned maintenance schedule can often prevent downtime altogether, keeping operations running smoothly without losing business.

Comprehensive repair history. Keeping track of repair history gives maintenance managers a long-term overview of repairs, so they can generate cost analyses and identify areas where costs could be reduced without impacting quality of services.

How Is It Priced?

Like other software, these systems are priced either by monthly subscription for a Web-based or cloud version, or with a one-time upfront cost for a perpetual license.

Pricing modelDescriptionExamples
Subscription-based, “Software-as-a-Service (SaaS)" or Web-based A monthly or annual fee, typically based on the number of users who access the system and/or the number of assets. eMaint X3, MaintenanceEDGE, HippoFM
Perpetual license fee A one-time, per-user or per-computer fee. Some products allow multiple users on a single license, while others require an additional license for each user. Updates, support and training may be a separate cost. Maintenance Pro, ManagerPlus, collectiveFleet

Free Download:
Maintenance Management Software Pricing Guide

 

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