MindYourService.com
About MindYourService.com
MindYourService.com Pricing
Starting price:
£30.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Field Service Software
Most Helpful Reviews for MindYourService.com
1 - 5 of 12 Reviews
Robert
Industrial Automation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Just gets the job done - excellent product backed by an excellent organization
We first started using MYS for a small service department inside our large facility. A new venture for us, the service department grew beyond our wildest expectations. We feared MYS would not be able to handle the increasing number of transactions or the ever increasing complexity as the business grew. We kept reaching out to the support team at MYS to help with additional challenges as they arose. To our surprise most of the functionality we needed was already there, we just needed to turn it on and when it occasionally fell short of our needs they were quick to develop the product at no cost to us to deliver missing functionality we needed. Sadly our parent company has made a decision to replace ERP systems worldwide and we must now say goodbye to MYS. I know everybody using the system will be sad. If you're looking for new service software, you should put this one on your shortlist.
PROSHeavy weight product functionality wise, especially if you need deep equipment management capability but delivered in a simple, easy to navigate, user interface. We started very low level and grew into it over the years. We have been using the product for 3 years and constant development means it just keeps getting stronger. Custom forms mean you can do pretty much anything. A life saver when you need to think out of the box. Given it's a cloud product, data retrieval speeds are very fast. Incredible customer service from dedicated USA based consultants not your typical out of country helpdesk.
CONSThat's difficult, as I feel compelled to find something to say for this section................ Project management is only for light install work. For true project management probably need to look at something else.
Harold
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
You'll not find better Maintenance Software for the money
You need to spend time in setup with the team at MYS. If you do this the results are fantastic!
PROSWe set out to find maintenance software that provided time capture, inventory management, planned maintenance and job cards. We also wanted QuickBooks integration and to make all our paperwork electronic. We tried many off the shelf applications that didn't provide enough configuration and lacked the depth we required. MYS provided all the above and with a fantastic level of service.
CONSWe would like more capabilities on tablets, but we know this is coming and already received BETA versions to test.
Fred
Facilities Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2018
bad experience
terrible customer service, super hard to setup and use, owner blames customers for software problems. had a lot of promise, but failed to deliver, would be good if it worked as well as the salesman said it would.
Vendor Response
QuadKor trading as LinxTechs were in the process of selling you MYS. They ‘were’ a reseller of MYS and provided you with the sales and consultancy services. It appears that you never reached the point of using MYS live. You were sold the solution by LinxTechs to handle the rostering of pool cleaners, which is not a feature of MYS. Since this review we have parted ways with LinxTechs and taken the decision not to work through resellers. We pride ourselves on providing 1st class customer service in the US, Canada and Europe. We should qualify that the ‘Owner’ of LinxTechs to whom you refer in your review is ‘NOT’ the owner of MYS. The owners of MYS care deeply about its customers and service levels. We’ve already reached out to you and offered to help in anyway we can.
Replied March 2018
Elisa
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Complex Requirements met Perfectly
Don't go for the cheapo offerings straight away! Spend a little more and get a lot more.
PROSThe most in-depth product we tried. Had more than the features we needed, the team at MYS customized it within a week to fit our business. All data was imported from our old software and linked directly to our QuickBooks Enterprise. The product is in the cloud, but is a desktop app. This meant it was much faster to load data then other systems we tried.
CONSThe price is a little higher than others, but totally justified once you get up and running with the program.
kath
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great software Which Provides our Field Teams with all the info they require...its live and interactive
Not just a product, great support to, they work with you
PROSGreat for providing our field teams with all the info they require and no loose sheets of paper! Real time activity so we can all have our fingers on the pulse and provide a better service for our customers
CONSWould be nice to remove unwanted data boxes, bespoke a clearer mobile view. Sometimes a bit slow on the desktop application
Vendor Response
Dear Kath, Thank you for the review. Someone will contact you shortly to configure the unwanted data boxes and configure the mobile view to be more streamlined.
Replied September 2018