tracking ease and over all help with maintenance and mileage

i like that we can track each truck with ease from our phone and computers. also it is going to help accounting with keeping up with miles traveled and fuel used

a little difficult to grasp for start up i still have a lot to learn about setting up and the trainers go at a fast paced.

This system has helped me save money by adjusting idle times and route choices employees have taken at time. It also helps me track payroll time because I can track when vehicles enter or leave a geofence. It has also saved me money when a couple former unscrupulous clients have tried to cheat me out of payment by saying we did not do the job. I could send them PDF files with our route, images of where we were and when. After we proved we did our job, we got paid with no further argument. Likewise, we have not had similar occurrences since.

The best thing about this system is the ability to account for my vehicles at all times. It is beneficial to also know if there are any things like hard breaking or acceleration going on. I also track other things like routes used and idle time. This saves money and cuts response time down.

There is not really anything I do not like about it. I like all the functionality even if I do not use all of it all the time. There has been some recent issue with cellular coverage during the switch from 3G to 4G but it was not serious enough to warrant any concern with the software or the devices.

Simple installation, plug and play, no contracts which allows the ability to search for other options or at least wait until the bigger companies ie Feetmatics & Omnitracks remove their contracts.

Tech support is horrible. They always blame the user for errors. Equipment software needs to be updated frequently otherwise your driver will someone how find a way to place them in violation. The system has even send us a message to switch to paper logs on more then one occasion. There are times when the unit does not switch automatically to drive mode and the driver needs to manually do so, or vise versa. Mileage is sometimes not recorded automatically and in one occasion nothing at all from one state to the other. This is supposed to be done automatically by the system, yet the driver is at fault according to tech support. There is no accountability from their support system, their reply is always vague. Wait time to get a hold of someone is on average 20-45min wait. If you are in East Coast you must wait until they are open since they are in West Coast. If you are a 24Hr Company then you are screwed, they told us they are switching to a 24Hr Support in March but we still waiting on it. If you send an email or leave a voice message about an error or issue it will take about a day or two for someone to reply letting you know they are looking into it. Hope they fix this otherwise we jumping ship. Overall I'm disappointed in choosing this company and regretful to have put our company onboard one that doesn't have they stuff together.

cant find what forms/info i need. the website was completely changes and now i cant find what i need.

changing the website didnt help anyone. everything is so hard to find now.