FORM OpX

RATING:

4.5

(36)

About FORM OpX

FORM OpX is a field service solution that provides tools that aim to optimize the workflow involved in traditional field service operations. Based on a variety of responses, the system triggers events that are situationally appropriate, from automatically creating follow-up tasks to scheduling additional appointments. By establishing an automated workflow, Form.com helps prevent issues or miscommunications, creating a sleek and effective way to track and facilitate field service activities. The system uses a flexible core technology, with advanced logic and workflow functionality to streamline data-driven processes. Comprehensive reporting capabilities help with data analysis, and its business intelligence (BI) dashboard functionality allows for businesses to compare i...

FORM OpX Pricing

Prices are based on users per month with a minimum of 10 users and do not include implementation or set-up fees.

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

FORM OpX Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for FORM OpX

1 - 5 of 33 Reviews

Assunta

Consumer Electronics, 1,001-5,000 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Provides great form creation infrastructure and increases data collection capability

Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

PROS

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

CONS

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.

Reason for choosing FORM OpX

Form.com was the best alternative in terms of pricing plan for unlimited number of forms.

Reasons for switching to FORM OpX

Form.com had a better pricing plan for the unlimited number of form creation.

Shawn

Construction, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

FORM,com

My overall experience has been pleasant. The customer service is very responsive. That is typically a make or break with products.

PROS

Mobile capabilities and customization.

CONS

It's a bit cumbersome on the form creation side. Understanding the menus and how everything works together took a a good bit of time to get used to.

Reason for choosing FORM OpX

Same reason above. The ability to download apps on Microsoft desktop computers

Reasons for switching to FORM OpX

Offline access and the ability to download apps on Microsoft desktop computers

Matt

2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed February 2019

Mortgage Field Inspections

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

PROS

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

CONS

For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed.

Michel

Medical Devices, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Does what it says on the tin

Overall I rate this product as good. We use it in critical processes and it works well. The support team is responsive in acknowledging a problem reported. Sometimes fix can be long coming. Note: A problem is not always a fault it can also be an issue at the user-end.

PROS

1. The ability to fill forms easily (dropdowns, radio buttons, tick boxes). 2. The ability to have checks and logic in the forms. 3. The ability to collect signatures and create PDF output which are of regulatory importance. 4. The ability to integrate with our in-house applications through the API.

CONS

1. The design and underlying meta-data of forms is a bit rigid. 2. There lacks some flexibility which affects maintainability. 3. The lack of a sandbox for testing.

Reason for choosing FORM OpX

It covered the very specific and critical needs we had defined.

Phil

Farming, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2016

A product that meets all of our requirements

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

PROS

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement. The software can be accessed on any platform and the system is being constantly improved.

CONS

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.