Roomsy

RATING:

4.7

(24)

About Roomsy

InnGrid is a hotel management solution that can be scaled to accommodate small hostels or even large hotels with hundreds of rooms. It combines front office and property management functionality with an online booking engine and channel management. Any new reservations are automatically transferred to the PMS module. Users can move bookings, send out invoices and print reports. Tools to manage housekeeping, guest relations and marketing, accounting are also integrated into the software. Companies can create websites to promote their properties through the software, and the InnGrid team helps to optimize the pages for search. Popular online travel agencies, such as Booking.com, interface with InnGrid. InnGrid is available in either cloud-based or on-premise dep...

Roomsy Pricing

Pricing is based on number of rooms starting at $49/month for one room or $99/month for one room with premium.

Starting price: 

$70.00 per month

Free trial: 

Available

Free version: 

Not Available

innGrid Dashboard

Roomsy Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Roomsy

1 - 5 of 24 Reviews

User Profile

Shereen N

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Amazing! Roomsy has streamlined the management and booking process of our corporate apts.

Organization and ease of reservation/booking management.

PROS

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

Natashia

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Great For All Companies

Overall, this is an easy, well designed online program that doesn't need you to download a program. Everything is easy access from anywhere, secure, and easy to use.

PROS

They customize for the size of your company. Ours is a small company and they were really helpful and understanding. They walked us through everything in set-up, answering any questions we had and helped us understand the pricing. Quite transparent on how they do things and what they cost, I find everything informative and straightforward. The reports generated are great and easy to understand, receiving all reports needed for our accounting team. Customizable templates for the registration cards and invoices are easy to modify and understand. I was also able to send a provided reservation page code to my website and app designer people and it works so far.

CONS

Sometimes can't find full report I need. Solved with customer support. Other thing is that they don't have a way to secure Credit card Information fully to hold reservation for guest if you don't have a connection for booking through Booking.com or Expedia Etc.

Reasons for switching to Roomsy

Ease of use not having to use a downloaded program. The fact that it had to much for a small business and was hard to read the reports, as well as it kept breaking down, so not as reliable. The price difference for us was a deciding factor to switch as well.

Lance

Hospitality, 11-50 employees

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2018

Roomsy - Nice back end booking, but not a lot else

Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

PROS

The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

CONS

Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

Kathleen

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Northern Inn

We can book 100% without error. Double bookings cannot occur if staff follow the procedures. When I have problems and I call Roomsy staff, I always receive good support.

PROS

The software figures the pricing. We do have to assess the final amount because the system may go to default. Its easy to add extras that automatically are added to the final charge.

CONS

We like Roomsy, all of it. We may go further and charge through Roomsy. We have kept our other systems which are business centered for aggregating costs, but Roomsy manages our occupancy beautifully. Our customers enjoy the printed, emailed registrations and invoices. Twice the program forced me to buy a larger program. The first time I could continue with my work, but the second time Roomsy stopped and I had to buy up. Thankfully customer service reversed the service to the level I desire. This has not happened again. Thankfully.

Reason for choosing Roomsy

We like that this is a Canadian product. Our Inn is close to the Boarder.

Courtney

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Love having Roomsy in my life!

PROS

The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team. Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

CONS

The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!