FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.
To create this quadrant, we evaluated over 250 learning management system (LMS) products. Those with the top scores for their capability and value made the quadrant.
Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).
Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.
FrontRunners has four sub-quadrants:
Depending on the specific needs of a software buyer, a product in any of these sub-quadrants could be a good fit.
Why? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 3.0 for both capability and value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.
For some buyers, a specific FrontRunners sub-quadrant might be best. For example, buyers looking for an LMS with a strong focus on core learning management and course tracking capabilities might consider a product in the Contenders sub-quadrant, while those looking for a more comprehensive platform with features like content authoring and social learning support might look in the Leaders sub-quadrant.
You can download the full FrontRunners for Learning Management report here. It contains individual scorecards for each product on the Frontrunners quadrant.
You can find the full FrontRunners methodology here, but the gist is that products are scored in two areas, Capability and Value.
To be considered at all, products must have at least 10 reviews and meet minimum user rating scores. They also have to offer a core set of functionality—for example, to be considered for FrontRunners, learning management systems must offer learning management and course tracking capabilities.
From there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.
For more information about FrontRunners, check out the following:
Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.
Check out the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:
FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.
Providers listed as Runners Up were eligible for inclusion in the FrontRunners quadrant, including having 10+ product reviews, but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant.
A learning management system (LMS) automates the administration, testing, tracking and reporting of learner progress through online courses. This guide will help you navigate the LMS software market so you're armed with everything you need to know in order to make an informed buying decision for your organization. Watch the video below for a 1-minute breakdown of LMS functionalities featuring product demos and continue reading for more in-depth descriptions.
Here’s what we’ll cover:
What Is a Learning Management System?
Common Features of Learning Management Systems
What Type of Buyer Are You?
Learning Management System Pricing
Market Trends to Understand
Recent Events You Should Know About
LMS software helps educational institutions and businesses better manage their online learning programs—which can be an incredibly effective way to improve employee engagement and retention while increasing employee skill levels. Rather than having to manually manage and track all of the workflows that are involved with ensuring employees have access to and complete learning programs, LMS systems help automate the entire process, from start to finish. Functionality includes:
|Certification and compliance management||Includes setting up, tracking and managing certification programs for industries that require employee certification to perform a specific job duty. This also manages compliance training, which could be a need for any industry.|
|Learning management||Helps users organize and simplify training or learning administration, which includes processes such as distributing content, managing user information, scheduling and overseeing course enrollment.|
|Virtual classroom||Many LMS platforms include video conferencing functionality, enabling instructors to lead live, remote classes and trainings through the platform.|
|Course library||Some vendors partner with training content creators to provide a pre-made library of training courses for generic training needs, such as those on sexual harassment policies or management techniques.|
|Extended enterprise||Allows organizations to train or teach external users, such as channel partners or customers. E-commerce functionality may be included here, as well, to allow training courses to be sold externally.|
|Proficiency testing and reporting||Allows users to administer tests to gauge employee/student knowledge or skill. Analytics and reporting functionality helps determine proficiency and identify learning gaps.|
|Content authoring||Gives users the ability to author their own content and design and deliver courses within a LMS. E-learning authoring tools are often part of an LMS; learning content management systems (LCMSs) that facilitate the creation and storage of course content can be integreated into an LMS package as well.|
Before purchasing a system, you should assess what kind of buyer you are. The majority of buyers fall into one of these categories:
Education-industry professionals. Perhaps the most obvious buyers of learning management software are those from schools and universities: organizations where the entire purpose is facilitating the spread of knowledge. Many courses at university levels—and, increasingly, even at the K-12 levels—offer students access to syllabi, assignments and testing information via Web-based LMSs created specifically for the education industry. Education LMS products can be purchased on their own or as a core component of many K-12 software solutions, along with other applications such as school accounting and student information systems (SISs).
Corporate training professionals. LMSs also have a strong presence in the corporate training sphere. This is especially true in highly regulated industries where employees need to maintain specific certifications or licenses to comply with industry or government standards, such as aviation or food preparation. Just as there are LMSs designed specifically for use in schools and universities, there is also LMS software specific to the needs of corporate trainers, which might include functionality for performance reviews or e-commerce. Corporate LMS products can also be purchased on their own, or as part of a more comprehensive human resources (HR) suite.
LMS software is usually priced based on two factors: the number of users and the functionality included. The more people you have using the system and the greater the depth and breadth of functionality, the higher the price.
As an example, many vendors offer tiered pricing plans. With the first, most basic tier, buyers might pay a monthly fee so a small pool of users would have access to basic functionality and services, such as content creation, course enrollment and limited email support from the vendor.
As the price scales up, buyers can add more users to the system, while receiving more advanced functionality or services on top of what is provided at the lower tiers. These additional capabilities might include reporting and analytics or live phone support from the vendor.
In some cases, users can buy a license to own the software in perpetuity. More commonly, though, users can expect to pay a monthly or annual subscription fee for the software.
Subscription pricing is more common with cloud-based systems (where the LMS is accessed via Web browser), whereas perpetual licenses are more common with on-premise solutions (those installed by users on local servers). Most LMS products today fall into the cloud-based, subscription-priced category.
Workday announces Workday Learning. In September 2015, HR software vendor Workday announced they were entering the LMS market with Workday Learning, a new application as part of their human capital management and financial management suite offerings. Workday Learning will be made available to customers later this year.
The rise of the MOOC. MOOCs, or massive open online courses, represented a big area for employee training growth in 2015. These ongoing online courses that can be started and completed by employees at their own pace are part of a bigger trend to allow employees more flexibility in their training outside of a classroom.
Cornerstone OnDemand partners with TED. In June 2015, LMS vendor Cornerstone OnDemand announced that they were partnering with popular nonprofit TED to deliver the organization’s popular TED Talks to Cornerstone clients. Users will have access to curated TED Talk Playlists within Cornerstone Learning designed to enhance employee training efforts.
RenWeb launches RenWeb Learning Management. RenWeb, a school administration software provider for private K-12 schools, launched RenWeb Learning Management in July 2016. The new LMS supports classroom collaboration, which blends learning instruction and school information system (SIS) integration.
Epignosis LLC releases eFrontPro version 4.5. Epignosis LLC, makers of the eFront Pro LMS platform, released version 4.5 of the software in August 2016. Major features introduced in the update include learner skills gap testing and native integration with e-commerce service FoxyCart to sell e-learning courses externally.
Docebo and OpenSesame announce partnership. LMS vendor Docebo and e-learning course provider OpenSesame announced a new partnership in November 2016. Through the partnership, Docebo customers can now purchase OpenSesame courses directly from within the Docebo platform. OpenSesame currently offers over 20,000 courses in areas such as business skills, certifications and technology training.
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