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drchrono EHR logo
 
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
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drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
 
AdvancedMD logo
 
AdvancedMD is a medical software suite for independent practices. Key features include practice management, electronic health records (EHR), telemedicine, patient engagement, practice analytics reporting and physician-performance benchmarking.... Read More
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AdvancedMD is a medical software suite for independent practices. Key features include practice management, electronic health records (EHR), telemedicine, patient engagement, practice analytics reporting and physician-performance benchmarking.... Read More
 
MediTouch EHR Software logo
 
Meditouch EHR is perfect for physicians using an iPad in their respective practice. The web-based EMR and practice management system also works with Windows and Apple desktops and laptops, and is "Meaningful Use" certified.
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Meditouch EHR is perfect for physicians using an iPad in their respective practice. The web-based EMR and practice management system also works with Windows and Apple desktops and laptops, and is "Meaningful Use" certified.
 
Kareo Billing logo
 
Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule... Read More
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Kareo is a web-based medical billing and practice management solution used by medical practitioners and physicians across the United States. The system suits small practices and billing companies. With Kareo, practices can schedule... Read More
 
NueMD logo
 
NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution. NueMD... Read More
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NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution. NueMD... Read More

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iSALUS EHR logo
 
iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
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iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
 
Compulink logo
 
Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
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Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
 
athenahealth EHR logo
 
athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More
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athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More
 
PrognoCIS by Bizmatics logo
 
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
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PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
 
CareCloud Charts logo
 
CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More
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CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More

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Greenway Health Prime Suite logo
 
Greenway offers market-leading EHR and practice management software for practices of all sizes and many specialties. Greenway's solutions are robust, and their software features an intuitive interface.
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Greenway offers market-leading EHR and practice management software for practices of all sizes and many specialties. Greenway's solutions are robust, and their software features an intuitive interface.
 
WRS Health logo
 
WRS Health has worked with practices for over ten years and prides itself on being created by a group of practicing physicians. The company's product has always been web-based, a display of their exceptional foresight.
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WRS Health has worked with practices for over ten years and prides itself on being created by a group of practicing physicians. The company's product has always been web-based, a display of their exceptional foresight.
 
Aprima EHR logo
 
Aprima EHR is part of the complete Aprima system, including Practice Management and Revenue Cycle Management solutions. Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis... Read More
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Aprima EHR is part of the complete Aprima system, including Practice Management and Revenue Cycle Management solutions. Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis... Read More
 
RxNT logo
 
RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. The three products are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More
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RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. The three products are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More
 
WebPT logo
 
WebPT is a cloud-based electronic medical record (EMR) and practice management solution tailored specifically to rehab therapists. This cloud-based system allows therapists, directors and front-office staff to access medical records... Read More
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WebPT is a cloud-based electronic medical record (EMR) and practice management solution tailored specifically to rehab therapists. This cloud-based system allows therapists, directors and front-office staff to access medical records... Read More

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ACOM Health RAPID Software logo
 
ACOM Health's RAPID software is an on-premise, ONC-ATCB certified EHR with integrated billing and scheduling. The product was designed specifically for chiropractic practices, and also offers support for tablet devices.
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ACOM Health's RAPID software is an on-premise, ONC-ATCB certified EHR with integrated billing and scheduling. The product was designed specifically for chiropractic practices, and also offers support for tablet devices.
 
MedicsPremier by Advanced Data Systems logo
 
MedicsPremier is a powerful, fully developed system for medical practice management. Tens of millions of EDI transactions are processed through MedicsPremier annually. The success rate of first time claims submitted in calendar year... Read More
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MedicsPremier is a powerful, fully developed system for medical practice management. Tens of millions of EDI transactions are processed through MedicsPremier annually. The success rate of first time claims submitted in calendar year... Read More
 
ChiroTouch logo
 
A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014... Read More
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A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014... Read More
 
Orchestra One logo
 
Orchestra One is a cloud-based medical solution made for small, direct-care private practices. Key features include schedule management, patient communications, billing and online booking. Orchestra One offers an online booking site... Read More
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Orchestra One is a cloud-based medical solution made for small, direct-care private practices. Key features include schedule management, patient communications, billing and online booking. Orchestra One offers an online booking site... Read More
 
eClinicalWorks logo
 
eClinicalWorks has created award-winning medical software, highlighted by their affordable EMR system that emphasizes error and cost reduction with an increase in the quality of patient care.
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eClinicalWorks has created award-winning medical software, highlighted by their affordable EMR system that emphasizes error and cost reduction with an increase in the quality of patient care.
 

Buyer's Guide

by Gaby Loria,
Market Research Associate
Last Updated: June 23, 2017


Medical software includes a wide class of systems that manage the clinical and administrative functions of healthcare organizations. Systems have been tailored to automate just about every healthcare process, including billing, patient scheduling, creating and managing patient records, picture/image archiving, prescribing medication and more.

Patient Dashboard Care Cloud
The Patient Dashboard in CareCloud, a modern, cloud-based system


In this guide we discuss the following:

Common Features of Medical Software
What Type of Buyer Are You?
Benefits of Medical Software
Important Considerations
Recent Events You Should Know About

Common Features of Medical Software

Electronic medical records Electronic medical record (EMR) or electronic health record (EHR) software assists in creating and storing digital patient records. Helps track patient notes, demographics, histories and medications. Features include e-prescribing, SOAP notes, E&M coding advice and more. EMRs may also provide lab integration, device integration, tablet support and voice recognition.
Medical billing Manages the creation of patient statements and submission of claims. Functions include coding, claim scrubbing, eligibility inquiry, electronic claim submission, payment posting and reporting.
Patient scheduling Automates the process of scheduling patient visits. Features include automated follow-ups, text message/phone/email reminders and multi-location support. Typically offered with billing in a practice management suite.
Radiology information systems Manages the operations and workflow of radiology imaging centers. Automates the process of storing, manipulating and distributing patient data and images.
Picture archiving and communications systems Manages the storage and retrieval of DICOM images (X-rays, CAT scans, MRIs etc.). Often used in conjunction with an RIS to execute the radiology workflow efficiently.
Medical accounting Automates accounting procedures for healthcare practices. Functions include A/R, A/P, general ledger, financial reporting and more.

What Type of Buyer Are You?

Most organizations we speak with are researching and evaluating medical software for one or more of the following reasons:

Transitioning from paper charts to digital records. “It’s raining paper” is the common cry we hear from paper-based practices. These buyers want to cut back on paper, improve office efficiency, reduce errors and run a more effective operation overall.

Replacing outdated software. This is a common scenario we hear from buyers. Their current system—whether it be a homegrown system or from a medical software vendor—is out of date and costly to maintain or update. They want a more modern system that is easier to use, meets federal requirements (e.g., ONC-ATCB certification) or that meets feature/functional needs.

Combining applications into an integrated suite. In many cases these practices have a hodgepodge of disparate applications, and as a result, find themselves doing double data entry and dealing with other inefficient workflows and processes. These organizations invest in integrated medical office management software—that is, integrated EMR, billing and scheduling applications—to centralize all information and functions in one place.

Implementing best-of-breed applications. Conversely, these buyers are focused on applications to address a specific need. Most often, buyers in this category are looking for a stand-alone billing, EMR, RIS or PACS system.

Pursuing federal incentives. We’re three years into the HITECH Act, and many physicians are replacing their EHR or purchasing one for the first time to meet federal requirements. In order to qualify for Medicare and Medicaid incentives, physicians—or more accurately, “eligible professionals”—must make “meaningful use” of a certified EHR. Providers have until 2015 to qualify, or they face penalties in the form of decreased reimbursements.

We should note that outpatient and inpatient organizations often have different feature/functional requirements. For example, inpatient care provider centers such as hospitals will require systems to support bed management, UB-04 billing and potentially long-term patient stays. Meanwhile, ambulatory care providers such as family medicine physicians and specialists will share common feature requirements to support “walk-in/walk-out” care.

Benefits of Medical Software

The general benefits of any medical system are improved quality of patient care, increased operational efficiency and improved practice profitability. These benefits are created by different applications and impact organizations in different ways.

For example:

  • The automation of back-office operations streamlines administrative tasks associated with patient encounters, which may enable providers to spend more time with patients and hire fewer staff.
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  • More accurate documentation of these encounters and a more organized claims submission process can lead to improved collections.
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  • Automated alerts prompt providers with potential issues or risks, while automated reminders help patients return to the office when necessary, improving quality of care.
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In addition to these general benefits, the major applications found in medical software each provide a host of specific benefits. For example, in 2014 we surveyed physicians about the benefits of electronic health records. They cited “easy access to records,” “more robust/legible records” and “drug interaction alerts” as the top advantages of using an EHR.

Important Considerations

Integrated suite vs. best-of-breed. When selecting a system, buyers will have the choice of implementing different applications for specific tasks, or a complete suite of tools to address all their needs. The key decision that most providers will need to make is whether to implement a standalone electronic medical records (EMR) system or replace an existing practice management system with a complete system. We hear from many buyers facing this decision as practice management systems have been ubiquitous since the 1990s and EMRs are increasing in adoption, primarily due to the HITECH Act.

Software-as-a-Service (SaaS). The trend toward cloud computing is impacting many industries, and healthcare is certainly one of them. Web-based, or SaaS, software offers several advantages such as lower upfront costs, reduced IT and support costs, remote accessibility and more. However, practices in rural settings may not have access to the broadband Internet necessary to efficiently run Web-based software. Moreover, Web-based systems may not support all the feature/functional needs of some practices with unique requirements.

Mobile computing. Going hand-in-hand with SaaS, healthcare providers are finding themselves increasingly on the go and accessing systems from multiple offices, home and mobile devices. Tablet (e.g., iPad) and smartphone support, including iPhones and Android phones, is increasingly common. If you will be accessing your software primarily from a mobile device, we suggest choosing a vendor that has developed a native app for your device, such as MediTouch’s iPad EMR.

ONC-ATCB certification. As most healthcare professionals are aware, the HITECH Act of 2009 requires the use of electronic medical records systems by 2015. Eligible professionals can subsequently qualify for up to $44,000 through the Medicare EHR Incentive Program or up to $63,750 through the Medicaid EHR Incentive Program. To qualify, they will need to demonstrate “meaningful use” of one of the ONC-ATCB certified EMRs.

Recent Events You Should Know About

Epic partners with BI software vendor Tableau. In February 2016, Tableau software announced a “technology agreement” with Epic. This deal gives Epic’s medical software users greater access to analytics tools. For example, any dashboards created on Tableau will be integrated in Epic’s EHR.

Vendor Aprima acquires EHR reseller Healthcare Data Solutions. The deal, which was announced in January 2017, means Aprima will now service Healthcare Data Solutions’ customer base of 300 providers in 125 practices across the U.S.

McKesson plans to buy CoverMyMeds. In January 2017, McKesson Corp. announced it will be paying $1.1 billion for CoverMyMeds, a company that automates the process of prior authorization for pharmacies, providers, drugmakers and payers. The deal is expected to close before July 2018. CoverMyMeds is expected to keep operating as an independent business unit under its current leadership team.

 

Free Download:
EHR Software Pricing Guide

Free Download:
Medical Software Buyer's Toolkit

 

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