ChiroTouch

RATING:

4.0

(963)

About ChiroTouch

ChiroTouch is the cloud standard in chiropractic software and the only completely integrated EHR software that can be accessed any way, anytime, and on any device. Easy in Every Way - ChiroTouch is easy to get started, access, learn, and use. Completely Integrated - ChiroTouch is a completely integrated software system - one seamless, end-to-end experience. We Know Chiropractic - Loved, trusted, and used by more than 21,000 providers for over twenty years.

ChiroTouch Pricing

$159/month + a one time fee for installation, training & data conversion* *ChiroTouch Advanced started at $299/mo

Starting price: 

$159.00 per month

Free trial: 

Not Available

Free version: 

Not Available

The Cloud Standard in Chiropractic Software

ChiroTouch Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for ChiroTouch

1 - 5 of 960 Reviews

John

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Jumping in the paperless world of healthcare with Chirotouch

User Profile

Michael

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Chirotouch is great! The customer support is fantastic!! It is an all inclusive practice software.

Quick chart notes, full service software.

PROS

The quick and easy chart notes are what I like the most. I went from a group practice that used Chirotouch, to a solo practice. I looked at a few other sotware alternatives, plus the one that came with the practice I bought, and still decided to buy Chirotouch for my office. I was able to do a data transfer from my old practice which made the implementation very easy.

CONS

Price is higher than most other softwares. After paying the monthly usage fee, the billing fee, and the cloud based backup, it is a lot of money to come up with monthly. I think thete should be discount packages when they are bundled together.

Vendor Response

Dr Trottier, Thank you so much for taking the time to offer your feedback. We are grateful for the consideration and aim to improve on our discount bundles coming soon. Thank you for the opportunity to serve your practice!

Replied January 2018

Kim

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Everything necessary wrapped in one package

PROS

I appreciated that the doctors notes, scheduling and billing were all tied together.

CONS

The text message reminder requires you to indicate the carrier. If it is incorrect, the patient will not always receive their reminder text.

Reason for choosing ChiroTouch

Doctor notes, schedule and billing was all tied together. The visual appeal makes it easier to look at and navigate through the system.

Reasons for switching to ChiroTouch

ChiroTouch purchased Future Health

Vendor Response

Hi Dr. Miley, thanks for the review and glad the software is helping with your notes, scheduling and billing.

Replied November 2019

Stephanie

Medical Practice, 1 employee

Used daily for more than 2 years

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

2

Reviewed April 2017

Plan for a large ongoing expense

PROS

The product seems to be comprehensive. It handles a lot of functions in my office - scheduling, managing patient ledgers, office flow. Inventory.

CONS

Once I purchased the software, I was bombarded with emails telling me to let them know when I went live. Little did I know that as soon as I clicked I was live, my initial training sessions ended. It was nice, as a new office to have low monthly payments to buy the software, but when the first year is over and the payments go up, the technical support goes away - as does your access to MyChirotouch so that I cannot log in and create new or update existing emails through the system, including patient visit reminders. I cannot access a user guide. I cannot even update or change the services I subscribe to or billing methods. I suppose the justification for the high cost of yearly support is so they can continue updating the system, but if you're a cash office as I am, this system is over qualified. Plus, it seems like I'm nickle and dimed to death as each additional service (online intake forms, patient reminders, backup etc) is an additional fee. I hate their intake form, the only service I like and use is the reminders, but I can't save any money subscribing to just one service because they are bundled. Having their backup service is probably useless without tech support. I did well without support for 2 years, then I moved my office to a new location. I'm having so much difficulty connecting my ipads so that I can use the apps, and because my static ip address changed, my patients can no longer use the online scheduling feature. I've called for help, and was told they are now only responsible for connecting one office computer to chirotouch. If customer rep was to help me with anything beyond that he "would be dinged because the calls are monitored." Customer service at its best, right there. I will need to pay for support for them to help me with these basic functions - unless I bring in my own local IT person, but we still won't be able to update online scheduling without access to mychirotouch.com. "Well, this is how we get paid" says rep. So, obviously, this is a company who has a culture of not taking care of the customer. $ to purchase + subscribed services won't go far with this company. Plan an additional $ /year to have full availability to basic features.

Melissa

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

ChiroTouch Review

My overall experience with ChiroTouch has been pretty good. Some hiccups here and there, but nothing that cannot be worked out.

PROS

What I like about ChiroTouch from an assistant viewpoint is that it's easy to check in and check out patients. Plus the notes I put in are really simple.

CONS

What I like least about ChiroTouch is sometimes it is hard to use for the Doctors.