eClinicalWorks
About eClinicalWorks
eClinicalWorks Pricing
It is also available at $599/mo with additional features.
Starting price:
$449.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for eClinicalWorks
1 - 5 of 357 Reviews
Savannah
11 - 50 employees
Used less than 12 months
OVERALL RATING:
3
Reviewed February 2023
Post Go-Live Implementation is a headache
Chad
Verified reviewer
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Great EMR for clinic based settings loaded with features
Overall eClinical Works does a pretty good job as a clinic based EMR. It's fairly comprehensive and once you learn it, it is very easy to fill out notes, auto populate data, code for billing and handle messaging and e-prescriptions.
PROSI like how comprehensive the EMR is, information is fairly well laid out and it has lots of features including a messaging service where memos from patients, forms from pharmacies etc can all be accessed and responded to without having to give out the providers email address or phone number.
CONSIt can be difficult to learn at first and find all of the information it holds. Sometimes the locations of certain tabs aren't very intuitive. It's also annoying that you can't have more than one tab up at a time to look at multiple patients at once.
Kerri
Verified reviewer
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2019
What's In Eclinicalworks For You?
Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video.
PROSEclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas.
CONSI will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors.
William
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
FUNCTIONALITY
1
Reviewed February 2024
DO NOT EVER BUY THIS SOFTWARE
Eclinical charged me for a nurse practitioner every month for 5 years after she left. They canceled her but they did not cancel the billing. I was unaware as I was not receiving invoices. When I finally got the company to send invoices they were very vague and hard to understand. They are refusing to give me a refund. I canceled another doctor just 2 months ago, and they did the same thing! They charged me for him the very next month after he left. I called them on it, and they said that since the invoice was already paid by direct withdrawal, that I would not get a refund. I immediately stopped their ability to remove money from my account directly
PROSNothing. I found out they settled a case with the DOJ for LYING about their product. The entire company is unethical.
CONSThe software has tons of errors. I have to report them individually by opening a ticket via a different web page. Regardless of how obvious the error is, they insist on calling you on the phone and logging into your computer without at least trying to check it out themselves. Then, nothing ever gets fixed.
Reason for choosing eClinicalWorks
I did not look at others. I should have. I am now.
Flora
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Communication Issue
My experience have been very negative. Issues arise every other month and it takes for ever to solve
PROSI have nothing positive to say xxxxxxxxxxxxxxxxxxxxxxxxxx
CONSWe have an issue in our medical practice for a couple of weeks and its been next to impossible to get a hold of someone that can explain what's going on. I've been sending emails, puttings tickets and no response. The worst part is that once you have this system is very hard to get out.
Reason for choosing eClinicalWorks
It was recommended at the time xxxxxxxxxxxxxxxxxxxxxxxxxxxx