Net Health
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Most Helpful Reviews for Net Health
1 - 5 of 249 Reviews
Christina
Verified reviewer
Mental Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Alternative EMR to Epic
I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it.
PROSThe software has security features that EPIC does not have the current capabilities to perform.
CONSThere are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.
Pamela
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
ReDoc Features
My overall experience with the software has been an easy transformation from our old program to ReDoc, I was very nervous at first, but after I was shown how user friendly it was I was very relived at how easy it was. I really like the batch printing is nice to use for patients that I have to send weekly progress notes to insurance companies. Customer service support is very helpful when we need them..
PROSI like the easiness of scheduling patients. Doing batch printing of progress notes for worker's comp, insurance companies & etc. the easiness of putting in patient information, authorizations & insurance information. Also they way it keeps up with number of visits patient have to help us not to go over the allotted amount.
CONSSome times we have problems regarding how slow the system gets at times. but when cutomer support is contacted, they do their best to resolve the problem.
Reasons for switching to Net Health
It was out dated for our office.
Katie
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2020
Too many Features Don't Work
Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual.
PROSThe software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support.
CONSReports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided.
Brenda
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2017
Makes rehab management in SNF much easier
I have used several versions of Casamba with different rehab companies. As a manager, the reports saved me time when my customers needed quick information. I have always felt that Casamba has been user friendly to use as a COTA and manager. How to setup and do the evals needs work, but I have always found it easier to use than Rehab Optima. Love the planner!!
PROSThe planner makes planning minutes and tracking ARD's much simpler. The reports aren't difficult to get to and are a quick way to get information for my clients. The alert system aids in making sure all documentation is thoroughly completed before closing and that it is completed in a timely manner within compliance.
CONSThe evaluations aren't as user friendly for the evaluating therapists. They have to choose their goals based on CPT codes and not just on what they want their functional goals to be.
Lisa
Medical Practice, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Chief Quality Officer
Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.
PROSExcellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!
CONSBilling format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.