I used the system for almost 2 years and the training sessions really help you to understand how to perform what you need to do on it.

The software has security features that EPIC does not have the current capabilities to perform.

There are at times a few more steps to get certain processes done that not all EMR's require, however the system is easy to undo any mistakes that are done.

Awesome...from technical support and the quickness issues are resolved, to the implementation team making sure all are trained and ready for "go live", to follow up meetings to make sure you are maximizing the functionality of your reports.

The way the documentation can be customized not only based on the patient's issues, but to a particular therapist. Choosing what the evaluation is for to what "special tests" you want/like. The flow of the document from evaluation to treatment note to Progress note to Discharge. No need for looking back to old notes or trying to rely on memory what special tests to consider. The implementation to interfacing with our current billing and medical records storages was seamless and Net Health worked well with other areas to ensure all aspects of billing, storage, and staff training were provided and accomplished.

There are some glitches that occur- although small. The biggest is that with our system--each account must be closed and a new account opened each month. If there is a gap in care, say a month goes by, you have to manually generate a new account. If the "treatment cycle" is not worded as the initial one was, the flow of documentation ceases. The system thinks that there is a "new" cycle and the notes should not flow with prior cycle.

Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual.

The software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support.

Reports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided.

Overall, I've been thrilled with this product. The initial company wasn't responsive to suggestions, but this company is very interested in bettering the product and is committed to making any and all necessary changes.

Nethealth is the EMR system that I've had since opening my clinic 15 years ago. This piece of software has been part of a few companies, but has grown and developed so much over the years. I love the team, their responsiveness and their commitment to the product. I love the product because it keeps clinicians ultra compliant with documentation and billing. Clinicians can feel confident that what they document and what they bill is what gets sent to the patient's insurance. Practice owners and managers can feel confident that their clinicians notes will be completed quickly if they use the time saving feature of text replacement and templates.

Net Health needs to do some work in their reporting and analytics space in order to optimize the administrators time and data gathering. However, that's the only immediate need. The team constantly strives to better the product and listens well to feedback!

My overall experience with the software has been an easy transformation from our old program to ReDoc, I was very nervous at first, but after I was shown how user friendly it was I was very relived at how easy it was. I really like the batch printing is nice to use for patients that I have to send weekly progress notes to insurance companies. Customer service support is very helpful when we need them..

I like the easiness of scheduling patients. Doing batch printing of progress notes for worker's comp, insurance companies & etc. the easiness of putting in patient information, authorizations & insurance information. Also they way it keeps up with number of visits patient have to help us not to go over the allotted amount.

Some times we have problems regarding how slow the system gets at times. but when cutomer support is contacted, they do their best to resolve the problem.