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Patient Portal Software


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drchrono EHR logo
 
drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
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drchrono EHR is a patient care platform that offers customization at the point of care and on the go. In addition to EHR, drchrono also includes scheduling, billing and patient reminders. It is available on iPad, iPhone and Apple Watch. Healthcare... Read More
 
AdvancedMD logo
 
AdvancedMD is a medical software suite for independent practices. Key features include practice management, electronic health records (EHR), telemedicine, patient engagement, practice analytics reporting and physician-performance benchmarking.... Read More
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AdvancedMD is a medical software suite for independent practices. Key features include practice management, electronic health records (EHR), telemedicine, patient engagement, practice analytics reporting and physician-performance benchmarking.... Read More
 
MediTouch EHR Software logo
 
Meditouch EHR is perfect for physicians using an iPad in their respective practice. The web-based EMR and practice management system also works with Windows and Apple desktops and laptops, and is "Meaningful Use" certified.
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Meditouch EHR is perfect for physicians using an iPad in their respective practice. The web-based EMR and practice management system also works with Windows and Apple desktops and laptops, and is "Meaningful Use" certified.
 
NueMD logo
 
NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution. NueMD... Read More
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219
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NueMD offers a comprehensive suite of software and services for practices of all sizes. NueMD is an integrated appointment scheduling, practice management/medical billing, electronic health recording, and medical billing solution. NueMD... Read More
 
athenahealth EHR logo
 
athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More
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athenahealth is connecting care nationwide with cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well... Read More

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iSALUS EHR logo
 
iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
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iSALUS Healthcare offers a fully-integrated electronic health records (EHR), practice management and billing services solution with a host of features to support small to mid-sized practices. This system is flexible and securely accessible... Read More
 
PrognoCIS by Bizmatics logo
 
PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
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126
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PrognoCIS is a cloud-based ICD-10 compliant and MU certified EMR solution which helps medical facilities and practitioners to manage patient medical recording. The software comprises of integrated modules for EHR, Practice Management,... Read More
 
CareCloud Charts logo
 
CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More
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CareCloud Charts is an integrated electronic health recording (EHR) solution offering collective benefits of EMR, practice management and medical billing services. The solution helps physicians to streamline clinical operations and... Read More
 
Compulink logo
 
Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
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Compulink is a provider of highly customizable, ONC Certified EHR and practice management software for specialty practices. Designed to adapt to a practice's specific needs, the integrated solution offers functionality to support patient... Read More
 
Aprima EHR logo
 
Aprima EHR is part of the complete Aprima system, including Practice Management and Revenue Cycle Management solutions. Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis... Read More
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Aprima EHR is part of the complete Aprima system, including Practice Management and Revenue Cycle Management solutions. Aprima EHR’s navigation feature presents clinically relevant findings based on presenting symptoms, diagnosis... Read More

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NextGen Healthcare logo
 
NextGen offers an integrated suite of electronic health record, practice management, revenue cycle management, clinical content, population health, analytics, HIE/interoperability, and EDI solutions delivered on enterprise, cloud,... Read More
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NextGen offers an integrated suite of electronic health record, practice management, revenue cycle management, clinical content, population health, analytics, HIE/interoperability, and EDI solutions delivered on enterprise, cloud,... Read More
 
Kareo Clinical EHR logo
 
Kareo's billing software helps small practices save time and money, and the company also offers a certified EMR and Practice Management system which allows doctors to streamline their business and focus more on the patient.
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Kareo's billing software helps small practices save time and money, and the company also offers a certified EMR and Practice Management system which allows doctors to streamline their business and focus more on the patient.
 
Greenway Health Prime Suite logo
 
Greenway offers market-leading EHR and practice management software for practices of all sizes and many specialties. Greenway's solutions are robust, and their software features an intuitive interface.
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Greenway offers market-leading EHR and practice management software for practices of all sizes and many specialties. Greenway's solutions are robust, and their software features an intuitive interface.
 
The Valant Behavioral Health EHR logo
 
Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read More
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Valant’s EHR for behavioral health offers tools for providers to streamline documentation, increase efficiency, and enhance the productivity of their practice or agency. The fully integrated suite includes secure patient records,... Read More
 
RxNT logo
 
RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. The three products are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More
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RxNT offers a suite of cloud-based solutions including RxNT|EHR, RxNT|eRx, and RxNT|PM. The three products are available for purchase in standalone form or within an integrated suite and are accessible on any connected mobile device... Read More

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ChiroTouch logo
 
A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014... Read More
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A fully certified solution specific to the chiropractic industry, ChiroTouch offers electronic health records (EHR) and practice management applications. With the latest release of version 6.0, ChiroTouch has received complete 2014... Read More
 
MedPointe logo
 
MedPointe from Health Systems Technology, Inc. is a standalone EHR solution that offers integrated billing, accounting, picture archiving, and patient scheduling features within suite, along with medical billing services. The program... Read More
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MedPointe from Health Systems Technology, Inc. is a standalone EHR solution that offers integrated billing, accounting, picture archiving, and patient scheduling features within suite, along with medical billing services. The program... Read More
 
WRS Health logo
 
WRS Health has worked with practices for over ten years and prides itself on being created by a group of practicing physicians. The company's product has always been web-based, a display of their exceptional foresight.
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WRS Health has worked with practices for over ten years and prides itself on being created by a group of practicing physicians. The company's product has always been web-based, a display of their exceptional foresight.
 
WebPT logo
 
WebPT is a cloud-based electronic medical record (EMR) and practice management solution tailored specifically to rehab therapists. This cloud-based system allows therapists, directors and front-office staff to access medical records... Read More
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WebPT is a cloud-based electronic medical record (EMR) and practice management solution tailored specifically to rehab therapists. This cloud-based system allows therapists, directors and front-office staff to access medical records... Read More
 
Practice EHR logo
 
Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read More
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Practice EHR, a medical practice management software, was developed to accommodate the needs of small to mid-size businesses. The platform is customizable to internal medicine practices, chiropractors, physical therapists, family medicine,... Read More

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Buyer's Guide

by Gaby Loria,
Market Research Associate
Last Updated: July 22, 2017


Patient portals are secure websites—commonly integrated with electronic health records (EHR) systems—that give patients 24-hour access to services, messages and information from their care team. These portals are like the Swiss army knife of medical software applications: They provide a wide range of tools to help providers carry out patient-related tasks, from scheduling and billing to corresponding and prescribing.

Patient portal vendors recognize the value of incorporating such a versatile application in their product offerings. As a result, there are hundreds of systems on the market today. We put together this buyer’s guide to help you sort through them all, so you can find the solution that’s ideal for your practice.

Here’s what we’ll cover:

Why Is Patient Portal Software Important?
Common Functionality of Patient Portal Software
Deployment Strategies and Pricing
Market Trends To Understand

Why Is Patient Portal Software Important?

Your practice should consider buying patient portal software for a number of reasons—but perhaps the most compelling one involves the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009. HITECH offers federal stimulus money to practices that invest in health IT to achieve various “meaningful use” requirements.

These requirements have been introduced in stages; the final one, stage three, has a measure calling for the “coordination of care through patient engagement.” This means providers must use technology to give patients access to health information for viewing, downloading and/or transmitting to a third party. As we’ll explain later in this guide, patient portal software can handle all these tasks, and more.

Another reason to implement patient portal software: It’s in demand among providers, so patients will come to expect it at your practice. In fact, a recent survey presented by the Digital Health Coalition found that 52 percent of prescribers (M.D.s, N.P.s and P.A.s) offer a patient portal, while another 17 percent plan to offer one in the next 12 months.

As other studies show, patients are enthusiastic about this technology, too. Research published in the Journal of the American College of Surgeons finds that a patient portal is a preferred follow-up channel for surgery patients: In fact, 76 percent say online-only follow-up care would be sufficient, rather than in-person visits.

A different study in the Journal of Medical Internet Research concludes that patients with portal access to notes from their primary care doctor are more likely to stick to their prescribed medication regime. Clearly, patient portals should be a top priority in any health IT investment plan.

Common Functionality of Patient Portal Software

Medical records access The ability for patients to access personal medical records is key. These records include lab results, diagnoses, medications, allergies, clinical summaries and more. To encourage patients to use the software, some practices are instituting online-only lab results delivery.
Digital paperwork Instead of filling out new patient registration forms at the office, users can fill out that paperwork online. Since the data is already digitized, office staff save time scanning documents. In addition to intake forms, portals can provide satisfaction surveys and general health assessments for patients to complete before or after a visit.
Appointment setting Typically, provider schedules are shown on a calendar in the portal, and patients can select the best time slot. Depending on your system, you can enable either appointment requests or live appointment scheduling. With the former, patients request a particular slot, an office staff member confirms the appointment and the patient is notified afterward. A system with live appointment scheduling automatically updates your practice management schedule as patients pick time slots, requiring no further staff involvement.
Prescription refills Automate prescription renewal requests by letting patients ask for refills through the portal. Most systems have a dedicated module where patients can enter their information (e.g., medication, pharmacy of choice) and then submit the prescription request. The provider’s staff is notified, and can verify, approve and/or respond to the request through the portal.
Online bill pay Electronic billing statements take the collections process online. Patients can make secure payments through the patient portal using a credit card number. The system will automatically process those payments once they’re submitted.
Secure messaging Exchange messages with patients through the portal instead of over the phone. Most systems provide a secure electronic messaging platform that emails patients when their care team sends a new message. Providers can respond to messages that patients send through the portal, too.

Deployment Strategies and Pricing

Patient portal vendors often package the software as part of an integrated EHR suite that includes other applications; however, the patient portal functionality can also be purchased as a stand-alone or “best-of-breed” program. If you go with a stand-alone system, it’s important for you to make sure it can integrate with the EHR you’re already using.

Some stand-alone patient portal vendors already have partnerships with EHR vendors, and offer complementary integration between the two—but that’s not always the case. Experts warn integrating a third-party patient portal with your EHR may cost you more time and money than you budgeted. If you plan to do this, be sure to get an interface cost estimate from any vendors you evaluate.

With an EHR suite, users typically don’t pay extra for patient portal functionality. However, stand-alone systems have different pricing models in place, depending on whether a practice wants to pay per patient or per provider.

For example, buyers might pay a low monthly fee depending on how many patients actually use the portal during a set time period. In this model, the fee would be paid for each patient user.

Alternatively, a higher monthly pricing fee could be applied if the practice would rather pay based on the number of registered providers managing the patient portal. A “provider” is anyone providing care to patients (not counting administrative staff). Here, the fee would be paid for each provider user.

The two examples above are for a cloud-based deployment model, in which the system is hosted on external servers and accessed remotely through the Web. On-premise deployments, in which the software is hosted on the provider’s own server, are also available from some patient portal vendors, coming with a one-time perpetual license fee that is significantly higher than cloud-based fees.

Market Trends to Understand

The following trends are common in the patient portal software market:

  • Customizations: While fees may apply for customizing your portal, you may find this is worth the extra expense, depending on your practice’s needs. Some examples of customizations include changes to registration form templates and custom home page designs.
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  • HIPAA compliance: The Health Insurance Portability and Accountability Act (HIPAA) includes a series of mandates to protect the privacy and security of electronic patient records. Most patient portal vendors will advertise that their products are HIPAA-compliant and have security standards, such as data encryption technology, for their systems.

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