Classy

RATING:

4.3

(119)

About Classy

Classy is a comprehensive fundraising platform on a mission to mobilize and empower the world for good. From direct giving to peer-to-peer fundraising, recurring donations, and event management, Classy offers nonprofits the tools to provide the right experience to the right donor at the right time. Together, Classy (a certified B Corp) and GoFundMe have raised over $25 billion for good, collectively supporting the largest giving community in the world.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Campaign Designer: Campaign pages allow you to collect one-time or recurring donations through a customizable, mobile-responsive web page optimized for conversion.

Classy Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Classy

1 - 5 of 119 Reviews

Jen Mazgajewski

Non-Profit Organization Management, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2022

Streamlined Fundraising Tool

User Profile

Claire

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

The best fundraising platform for our needs

We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

PROS

Easy to use, and really prompt customer service.

CONS

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Anonymous

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Online Fundraising Made Beautiful and Easy

PROS

At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots groups who may not have money in their budget for a web designer or to buy a domain name. The customization allows us to add photos, change colors, and many other features, which result in some really gorgeous looking sites. Classy makes it easy to access donation information, which can be easily viewed when you log into the system as an admin and exported to an CSV file. They have an event-specific template which can be used to sell tickets or registrations to an event. Since you can export all the purchaser info, it allows you to go green with your ticketing -- there's no need for purchasers to print out the email confirmation they receive when you have easy access to all buyer info. In addition to the license fee, Classy does take a 1% fee on each online donation received. There is an option for the organization to pay the fee or for the donor to pay the fee. We ask our donors to pay the fee, and there has never been a complaint as fees are much higher on other comparable sites (EventBrite for ticketing, GoFundMe for crowd-funding, etc.).

CONS

Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

Cyriac

Environmental Services, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2018

Run away if you can

Great if you are just starting with fundraising for your Org. Basic functionality bad customer service.

PROS

Accepts international donation and recurring donations. But these are standard function any platform should offer

CONS

Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages

Kristin

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Classy is the go-to for peer-to-peer fundraising and ticketed events

The Classy integration with Facebook has reduced friction by helping our volunteers fundraise more easily.

PROS

The Classy for Salesforce support team is incredibly knowledgeable and has spent hours helping us fine-tune our integration issues. Classy campaigns are easy to set up, and the platform is great for peer-to-peer fundraising campaigns, especially now that it integrates with Facebook. Our account manager is extremely responsive, and the customer service representatives via the chat feature are helpful.

CONS

I wish the campaign pages had more flexibility/customization - like being able to add "impact tiles" to a ticketed event. Also, the reporting within a campaign for campaign level administrators is less user friendly than it used to be. We wish there was a way to easily copy attendee information (address) into billing information. Also, the mobile functionality is lacking - we wish there could be check scanning and on-site credit card processing.