Lavu POS
About Lavu POS
Awards and Recognition
Lavu POS Pricing
Starter Package: $59.00 | Growth Package: $129.00 | Optimize Package: $279.00
Starting price:
$59.00 per month
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended Retail POS Systems
Most Helpful Reviews for Lavu POS
1 - 5 of 211 Reviews
Joe
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
WE LOVE YOU LAVU!
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden] and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
CONSSince we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Reason for choosing Lavu POS
Support, cost, functionality, efficiency.
Reasons for switching to Lavu POS
We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.
Vendor Response
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
Replied December 2023
Jessica
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great system for us!
We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.
PROSWe're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!
CONSSo far, we have no complaints and are really satisfied with the system and the support.
Reason for choosing Lavu POS
Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.
Reasons for switching to Lavu POS
We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.
Vendor Response
Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!
Replied June 2023
Tr
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Do not trust Lavu with payment information
My longer story is under BF on the BBB website. [sensitive content hidden] But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop?
PROSFor a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards.
CONSRelentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS.
Vendor Response
Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused. We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill. Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations. We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can.
Replied August 2023
Greg
Food & Beverages, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
24/7 support great!, credit card issues, and modifier limits.
Had issues with the credit card machine, as it doesn't exit sleep mode efficiently
PROS24/7 support, ease of adding and modifying menu items.
CONSHad issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.
Reason for choosing Lavu POS
Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.
Vendor Response
Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!
Replied January 2024
Allen
Restaurants, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
New, old, new!
So good so far.
PROSWe've been in business since 2018 and we have used 4 different POS and spoken with many other people who what us to become their POS customer. [sensitive content hidden] was very good and following up and that was why we chose to give Lavu a try. We are looking forward to our new loyal customers program the POS has and a few other perks. All in the all, if we great and have a company be so forwarding thinking and honest.
CONSWell the worst part of about any POS is the onboarding but that is what it is.
Reason for choosing Lavu POS
Affordable and referring by another company person I trust.
Reasons for switching to Lavu POS
They were bough and the POS was being shut down.
Vendor Response
Hi Allen, thank you for sharing your experience with Lavu. We are glad to hear that you are happy and so far everything has been good!
Replied July 2023