Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.

Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.

A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.

Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

I did like the functionality but the service is so bad, it does not matter how good the software is.

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Very good! In all my years that I worked as a server, Toast POS was by far my favorite POS system.

I loved how easy the POS system was to operate and all the additional features Toast has compared to other POS systems. Also, the handheld tablets make service 100% more efficient.

One big complaint I can remember is that when customers would use gift cards, and the gift card wouldn't fully cover the balance, the tip percentage would only reflect the balance that was left on the bill, and not the subtotal before the gift card was applied. This would result in very low tip percentages sometimes because most customers do not understand this.