Timely Software


 

Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules from anywhere, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This product also offers automated SMS and email reminders, and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB. 

 

Timely - Booking calendar and sidebar
 
  • Timely - Booking calendar and sidebar
    Booking calendar and sidebar
  • Timely - Reports
    Reports
  • Timely - SMS reminders
    SMS reminders
  • Timely - Mobile calendar
    Mobile calendar
  • Timely - Location selection
    Location selection
Supported Operating System(s):
Web browser (OS agnostic)

493 Reviews of Timely

 

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Software Advice Reviews (4)
More Reviews (489)

Showing 1-4 of 4

Van Tint from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Productive and Easy Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

 
 

Ashley from Thriveworks
Specialty: Medical clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to add users and information. easy to add booking buttons to websites. user friendly for both users and buttons looking to scheduling online appointments.

Cons

cannot call support, cannot have different time zones for different calendars, no app for android, have to pay extra for text alerts for new appointments

 
 

Matt from Thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very simple to use and full of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

 
 

Michael from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A great tool for a growing business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access.
Clean and organized calendar.
Easy appointment setups.

 
 
 
Showing 1-20 of 489

Andrew from Venture Cafe Foundation

June 2017

June 2017

Timely has been critical for running our Office Hour program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Timely has been critical for running our Office Hour program. Makes bookings simple to setup.

Cons

A small thing but Google two way sync does not work 100% of the time. That can lead to double bookings. I would like to see a email notification if it goes down for a user as well as it block all bookings.

Source: Capterra
 

Jacci from Russo Professional Hairdressers
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best thing I ever did!! I haven't looked back Thanks Timely. Just love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Texting reminders to clients and also the complete data base with contact details

Pros

Gives me a complete data base of all of my clients and also the txt reminders, they have saved me sooooo much time. Very Timely!!!!

Source: Capterra
 

Annie from Annie Blair Remedial Massage

June 2017

June 2017

I love how easy it is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy for booking appointments. I really like the automatic text reminders for upcoming appointments. It definitely decreases no shows.

Cons

I just wish that it had the capability to record client notes, that would make it an all in one program.

Source: Capterra
 

Jocelyn from JM Music and Speech & Drama
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great experience with Get Timely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, many features included and it is affordable for my small business

Pros

It is easy to use, affordable and the free mini website has been wonderful. The calendar is incredibly simple to use while doing all the tough work for you.

Source: Capterra
 

Sophie from Spoil Yourself Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great prices for a great software

Pros

How simple it is to use. That i receive emails when clients have booked. The reports are easy to read and show plenty of information

Cons

I would like some more features, like loyalty programs, a few more reports, For clients to see their appointments when they log into timely so they don't need to call us and check what time is it. I know it is in their first email but many clients delete this. It also sometimes won't let us delete treatments in the editing area.

It would be cool to have a customized pop up botton that could pop up near the end of sale ie. have they got their waxing gloves, to remind us to. tell about the promotion we have.

Source: Capterra
 

Caterina from La Vie medispa
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I manage a beauty salon and Timely is the best system I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love this software and there is nothing that I would change.

Pros

I like it because it's super easy and I love the fact that I can link it to other systems like Xero or MailChimp

Source: Capterra
 

Corina from Angelo Bridal
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Timely has changed the efficiency of my business completely and now I am more organised than ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i couldn't fault the software as I have always enjoyed using it and never had any issues or needed to contact customer support.

Pros

i love that the software provides additional features to customise it to your business needs and they are all very easy to use.

Source: Capterra
 

Carla from Carla Lawson Hair Extensions

June 2017

June 2017

Simply brilliant and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greater company organisiation

Pros

Easy to navigate and very user friendly. In addition it is a very low cost software to run. Cloud based means I can access it from anywhere

Cons

I would like the ability to be able to upload documents to a customers file i.e. consultation forms. Signed consultation and order forms I have to keep on a separate system or paper based.

Source: Capterra
 

Lanka from Templemancounselling

June 2017

June 2017

Easy to use, and does pretty much everything I need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple layout, ease of use on pc and mobile so I can invoice and schedule wherever I am. Good customer service.

Cons

I would like a 'write off' invoice option, and I would like prefer phone support over email support but otherwise i have no complaints.

Source: Capterra
 

nikki from Medicine Bowl
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easy to use value for money excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has Increased sales and new business. More time created. More efficiency and more productive money making time for the business. Organization increased.

Pros

Its very easy to use the clients find the process straight forward and actually enjoy using it. It has also encouraged clients to book ahead to get their preferred slots and if they are diary lead it means less phone calls and admin for me to deal with. As a one man band this is the first priority for me.

Cons

Inability for clients to cancel appointments online which leads to them contacting me and creating more work for me. I'd lie them to be self sufficient to cut down my admin time.

Source: Capterra
 

Gemma from Gem PT and Massage

June 2017

June 2017

Great booking tool for weekly clients that links from computer to phone to have it everywhere you go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having the app on my phone and how easy it is to use. The security and knowledge that it is going to work everytime i turn it on

Cons

No option for a minimalist use of the software within the price as i am not using any of the features

Source: Capterra
 

Sara from Powered by Life
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Makes my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

booking and invoicing is what Timely does and it's exactly what my busy two businesses and my life need without multiple applications and programs. Thankyou!

Cons

Not so much something, in particular, I don't like but further feature development would be handy. how clients pay, choices and being able to see a monthly cash flow report (maybe it already does?) I wouldn't mind a face to face contact that can help me set up and make sure I understand the program for my specific purpose.

Source: Capterra
 

April from Pure hair and beauty

June 2017

June 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's so simple to use I love that I can log on from my phone at any time. It's very straight forward

Cons

Sometimes it freezes but besides that we haven't had any issues with Timely since we first started using it

Source: Capterra
 

Anne-Marie from Airmid Therapies
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easiest online booking system I've ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clients can book online at a time that suits them. It means i get less calls and more time to treat clients or do admin work.

Pros

Easy to setup and use. My clients love how easy it is to book online with Timely. I also like all the reports and the colourful layout. It has excellent end user options so I can customise almost any part of my system.

Source: Capterra
 

Alana from Thetis Massage Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use, great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Without Timely, I couldn't have expanded my business as much as I have. It brings a new level of organization to us that has allowed us to add more services, practitioners, and booking options. It's so nice for my practitioners to be able to log in and see their schedule ahead of time to be able to plan their day. It also makes it much easier for me to schedule our support staff when I can see the full schedule in one place and see when I need the extra help. The online booking feature has noticeably increased business and has also led to regular clients booking more frequently. I'm very grateful for this software and everything it allows us to do!

Pros

Timely has streamlined so many aspects of my business, I can't imagine life without it! It's straightforward to use, and presents important information in a way that's super easy to understand.

Cons

Just little things. I wish I could select which users want email notifications when someone books with them without everyone having to receive emails. Little things like that, but I know it's a still a relatively new product and I've been impressed with how diligent Timely is with updating and improving.

Source: Capterra
 

Revel from Revs Fitness

May 2017

May 2017

Easy to use for Personal Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that it saves me A LOT of time per week and that it didn't take me long at all to learn how to use it

Cons

Support has always been a tad on the slow side. Some sort of chat box that I can use to get immediate support would be amazing - however I understand it's not feasible

Source: Capterra
 

marina from MarinasLines
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

fast, easy, and dependable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

dependability for organizing my appointments and keep my customers notified.

Pros

it is very easy to set up, and arrange booking online buttons in my Facebook page. I can change the services I provide or the details like opening hours, appointments, and blocked periods of my business according to need. I have selected to get notifications on booking appointments and also inform and remind my clients about their upcoming booked times.

Source: Capterra
 

Lara from Lara Hopa Beauty Therapy and Reiki
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Fast, efficient, easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fast
Efficient
Easy
Vouchers
Retail
+ booking
Everything I need (just need to be able to scan barcodes for retail purchases)

Pros

It is so user friendly, fast & easy. My clients have mentioned that they are really happy with it and like how they can see days/times that are available and can book in when it suits them. It is far cheaper than hiring a receptionist.

Cons

I wish I was able to use a barcode scanner when I am selling products, I have barcodes on my products and have input this info but when I tried to scan it wouldn't work.

Source: Capterra
 

Isaac from MusiqHub Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Really good but still room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it handles recurring events, products, Xero sync (even if only one way), discounts, vouchers.

Cons

- Xero Sync is limited: my now unsupported proprietary software was able to void invoices and handle payments better.
- Can't invoice a batch all at once or send invoices in a batch, have to manually send each one.
- No sign up form online (seriously...)

Source: Capterra
 

Dawn from Elite Pest Control Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Very easy to use from day one. Has almost all the functions I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to schedule and change appointments, it saves admin a lot of time when booking work. Plus the auto alerts to technicians saves time also.

Pros

I like the alerts to customers and technicians. It is also easy to change appointments around and I like that customers can book on line.

Cons

It doesn't sync quite as well with xero as I had hoped. It is also a little limited in its functions with the way we do business.

Source: Capterra