It has been a great experience working with reps. Whenever there is an issue or add-on, they are always quick with their replies and provide prompt solutions.

The software is customizable to our individual needs.

The look of the software could be a bit more updated.

The product has functionalities similar to popular ERP systems like SAP. So it it's easy to integrate with SAP systems. The product supports Excel file integrations. We are able to export data from our system in Excel format and send it via FTP. Suppliers get email alerts of new orders and are able to provide response to the purchase orders. Also, we communicate goods received information through a GRN data feed. This feature is very useful for suppliers as they immediately know if there are any short receipts. They need not wait until the invoice payment date to find that the invoice will not be paid as there were quality issues in receiving.

I can say that adding more features like reverse auction or e-bidding will help to make the product full featured.

Once you know how the system works it is easy to work with.

All the glitches it runs into. Too many tabs to click through and rememebering to update or not for certain features like rejecting an order.

We've been working with Amazon for over year on the Vendor Central side. Our order volume has grown and the weekly PO count grew in the dozens with more than 50 total line items. It became a lot to manage and took a lot of time to complete. We searched for EDI solutions but many were custom built from scratch and would've cost us tens of thousands. Our systems are all online but nothing available was plug and play. We found TPSynergy and went through their intro demo. It almost seemed too good to be true. Shortly after we signed up and began the onboarding process. Within a few weeks all of the tests were done and we were live. We are now a couple weeks into it and all seems to be going well. We've needed a few adjustments along the way and the response time from TPSynergy has been excellent. We would highly recommend this for anyone looking for an EDI solution.

We have been using TPSynergy for over a year now to connect to our customers and get their POs through EDI. TPSynergy does a great job providing a one stop solution for order management, shipping (connects to all shipping companies), printing labels, managing inventory, getting sell through information from customers, invoicing, etc.. This is the only product we have seen that incorporates all this functionality in one place. TP Synergy team is also very proactive with customer support, and always willing to make enhancements to the product based on our needs. Excellent time saver for us. Would definitely recommend working with this software and company.