From start to finish with our conversion from our old software, [SENSITIVE CONTENT HIDDEN], and the entire Rezometry team has gone above and beyond to ensure that we have what we need and to help us with training, product setup, reporting, etc. They truly are a pleasure to work with. We would not have been able to get through the first week of operations in this new system without the help of [SENSITIVE CONTENT HIDDEN]. They came to New Orleans and worked tirelessly with us to ensure that everything went as smooth as possible. Still to this day, [SENSITIVE CONTENT HIDDEN] is always responsive and willing to help with any issues or concerns we have. HIGHLY recommend!

I love that the face of the software is very user friendly and the steps are pretty much self explanatory as you move to the next step. I also love that I can use the software from any device as long as it has Google Chrome and I don't have to be connected to a server to use it. Being able to check something from my phone while I'm away from my computer is AMAZING!

I've had is a few reporting and manifest formatting issues, but it's nothing major and the reports and manifests still help get our job done. Also, a monthly calendar view of availability would be nice rather than just a weekly view.

Has allowed us to operate a complex travel program with multiple vendors, multiple currencies.

The functionality of this web based software, integration of CRM with accounting, use of tasks and the customization of various reports

Not having email. Lack of a manual...we pretty much had to write our own manual

Being a small company it was refreshing to be given such great hand-holding during our educational cycle, which was extensive and free of charge. This process was tailored around our product implementation, usually a costly piece of support. Support was immediate and to the point. Overall we have had an exceptionally positive experience with Rezometry as a System and a Company.

The ease with which we could build recurring Tours in our calendar, and populate the tours with many influencing criteria taken care of by Rezometry. Rezometry assisted us in adding functionality to chase overdue payments or partial payments based on timing and criteria defined by us. They did this at no extra cost!

The only issue we found difficult was that once Products had been defined, we couldn't remove/delete them. However, we could 'blacklist' Products which prevented them from being seen when creating a booking. Which we consider a work-around, but it does work.

Having a person that is your go to and always responds versus waiting a few days for an answer.

Being able to customize commission structures for certain vendors. The ability to add anything to sell within the system regardless of what software a client or vendor uses makes it versatile. Being able to make things the way I need my business to run versus how the software runs.

The billing directly from the system, more integration with an accounting software would be a little more helpful.

First rate.

Excellent customer service. This is critical to us as whenever we have questions/issues they are answered immediately. Excellent value for the quality of product. Works well for us with multi-currency clients and suppliers.

Any travel software this complex can be tricky to learn new things but works well once you know it. They are happy to adapt/create some features according to our needs though sometimes this can take time.