Facilities Management eXpress Software


 

Facilities Management eXpress (FMX) is used by a variety of industries including education, property management and government. With FMX, facilities managers can view their activities and associated costs, and building occupants can submit maintenance, event, transportation and technology requests.

FMX features a calendar display where facilities managers and staff can view work orders, scheduled events and preventive maintenance tasks. Facilities staff are notified when a work order is submitted, and building occupants can be notified when their requests have been updated or resolved.

Facilities managers can track assets and inventory and view equipment, building and location histories. They can also track equipment and staff performance through interactive reports and dashboards.

FMX offers unlimited customer support and data importing. FMX is accessible from any web browser, including on mobile devices. Customer data is hosted securely in the cloud, and FMX allows for unlimited users at no extra cost.

 

Facilities Management eXpress - Interactive Reports & Dashboards
 
  • Facilities Management eXpress - Interactive Reports & Dashboards
    Interactive Reports & Dashboards
  • Facilities Management eXpress - Calendar View
    Calendar View
  • Facilities Management eXpress - Mobile Accessible
    Mobile Accessible
  • Facilities Management eXpress - Communicate with Requesters
    Communicate with Requesters
  • Facilities Management eXpress - Add Unlimited Users
    Add Unlimited Users
  • Facilities Management eXpress - Equipment QR Codes
    Equipment QR Codes
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

83 Reviews of Facilities Management eXpress

 
Software Advice Reviews (82)
More Reviews (1)

Showing 1-20 of 82

from Trachte Building Systems
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

FMX Review

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So far the software has been extremely user-friendly. The customer service is outstanding as well as the site has an easy to learn format.

 
 

from Puget Sound Fire
Specialty: Government
Number of employees: 201-500 employees Employees number: 201-500 employees

Fire Fighter Friendly!

Ease-of-use

Functionality

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Value for Money

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Before FMX we used paper and spreadsheets to track work orders at our fire stations. Now we can plan our preventative maintenance; add and assign work orders; and track our equipment repairs/replacements. FMX provided amazing customer support (Morgan Murray) to get us up and running. Our fire fighters have found this software incredibly easy to use. Best product, by far, in the Facility Maintenance market.

Pros

Ease of use! We needed a system that was easy for all our fire department employees to access and submit a timely request, rather than waiting for a specific Captain to return to work. Done!

Cons

No cons, at all.

Advice to Others

Customer support and cost of system sold us; ease of use will keep us using FMX.

 
 

from Wycliffe Bible Translators
Specialty: Non-profit
Number of employees: 201-500 employees Employees number: 201-500 employees

Go FMX Simplicity

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One of the big ticket new items I enjoyed was having a clickable site map/ seeing assets by floor and/or room (However you decide to lay this out). This is big for us and is nice for laying out commercial self contained air units or individual variable air volume units and really any other asset you choose. I was not a huge fan of the home screen layout or the inability to change default setting per user; such as being able to default my screen to my work tickets etc. There are neat features such as attaching documents such as warranties or manuals to assets that make them easy to find in the future. You can also get as specific as a person's office and list out the assets for them to create a work ticket on. Pricing was reasonable with ability to add or remove features as needed.

Pros

Asset management

Cons

Work order layout/ Sorting

 
 

from FBC Vicksburg
Specialty: Churches
Number of employees: 11-50 employees Employees number: 11-50 employees

First Baptist Vicksburg

Ease-of-use

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FMX is easy to implement and easy to use. Our staff caught on quick to adding maintenance requests. We are glad to have this tool to organize and stay on top of our repairs.

Pros

Easy to use.
Easy to learn.
Helps keep tasks organized.
Reminds facility management when tasks are due
Lets staff who entered the requests know when the maintenance item is completed.

Cons

No app available at this time.

Advice to Others

Start with only allowing staff to use to enter maintenance requests to keep total requests to reasonable number.

 
 

from Northgate Associates
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

All around a great choice!

Ease-of-use

Functionality

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Value for Money

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I am so glad we found FMX to resolve our facilities maintenance needs. It is easy to use even for Techs that had no computer or software experience. The calendar feature is also helpful in scheduling work loads. Even better is the exceptional customer service. At every step we were supported and custom requests were handled with ease.

Pros

Ease of use

Cons

Nothing

 
 

from Hilliard City Schools
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Everything in one place

Ease-of-use

Functionality

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Customer Support

Value for Money

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Our school district is in its second year of using FMX for scheduling events and reserving school facilities and resources. The system has allowed us to bring what was once done on paper by hand to an automated system. Before using the system we were using three different calendaring system to mange school events, athletics and resource/facilities scheduling. Now it is all done in one place.

Pros

General users are able to use the system with minimal training.
FMX is willing to make changes and is constantly improving the product.

Cons

User Interface could use some improvements to make the system even more user friendly and reporting could be improved.

 
 

from Broadmoor Baptist Church
Specialty: Churches
Number of employees: 51-200 employees Employees number: 51-200 employees

FMX is the way to go in church ministry

Ease-of-use

Functionality

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Customer Support

Value for Money

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The FMX package is a complete facility package. We are using the maintenance ticketing module, automation to out heating and air and the calendaring system. All three were installed with ease, in a timely manner and any bugs were work out very swiftly. The cost associated with these modules is less that what we were paying for just automation with another company. So, when you look at cost, the quality and simplicity of the FMX package and the FMX support team, there is no reason to look for anything further. We did our research and found that FMX is the company to support our needs. In addition to our needs, the FMX team has customized some features that make this a perfect partnership. There are a few companies that have a mixture of the services that FMX offers, but they are just vendors supplying a software product. FMX is a partner that treats us as if we were the only customer they have. It's been and will continue to be a partnership that will last for years to come.

Pros

What I like most about the FMX package is how simple it is to operate and to teach our staff in the use of the modules. In addition to the FMX products ease of use, the support is second to none. When we call FMX, if they don't answer right then, we hear back from them is a very short time, usually within an hour or so. The automation package saves us over 5K a month in our utility bill.

Cons

The only negative thing I can come up with at this time is that FMX was difficult to find. But once we discovered who they are and what they had to offer, we were sold immediately.

Advice to Others

Investigate this company. You will like what you see and hear. You will wish you had found out about them a long time ago.

 
 

from Worthington Schools
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

FMX is WONDERFUL!

Ease-of-use

Functionality

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Value for Money

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I am one of the original FMX users. I tried other products, but this is the ONE! I use FMX all day long and it is great to be able to part of the FMX family. FMX has made me smile and has simplified my job over seeing facility requests and work orders. FMX is easy to use for all level of users. Communication is easy and fast for and with users. Customer support is great.

Pros

Customer services is excellent, fast friendly and reliable

Cons

FMX staff is always willing to work with you to get it right.

Advice to Others

Use FMX, you will be happy you do

 
 

from Lakeside Educational Network
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

Clean and Simple Work Order System

Ease-of-use

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Value for Money

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FMX is a great company that is still growing. The customer service is tremendous, if you have any questions or concerns they are there for you and will find some type of solution for you and your company. The product itself, is extremely user friendly, even for those who may be less tech savvy.

Advice to Others

If you are questioning this company and have a few reservations, just voice them to the customer service representative. They are straight forward with you and will aid you in the whole process.

 
 

from Mount Calvary Baptist Church - California
Specialty: Amusement Parks & Zoos

FMX is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

I love how FMX allows me to communicate with everyone across my organization. The software is user friendly so I was able to get all of my staff onboard quickly. Whenever I have a question or issue, the customer service is outstanding and is always quick to respond.

Likes Least

There is nothing that I like least about this product. While they may not be able to do everything that I ask for, they are releasing enhancements on a weekly basis to improve their software.

Recommendations

If you’re looking for something easy to use and simplifying your work day, definitely look into FMX. You won’t be disappointed.

 
 

from West Sonoma County Union High School District
Specialty: Education

Amazing Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Likes Best

Its a one stop shop for all the things I need, technology, work request, inventory, preventative maintenance and facilities requests. Its easy to use for administrators to community members. I just told Morgan today, that we are using the system so much that everyday we find out more about its powers.

Likes Least

I think some of the sets up on the administrator end are confusing but my FMX contact is always available to help navigate me through those areas!

Recommendations

You will only get a glimpse of what the system can really do; start using it and years later you will find new ways to use the system, improve your operations. Its scary. They are always taking our feedback and making it better!

 
 

from KCAA Preschools of Hawaii
Specialty: Amusement Parks & Zoos

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

The vendor was very easy to work with and the product is easy for everyone to use.

Likes Least

We have only been using the product for about 1 month and so far have nothing to complain about.

Recommendations

I would say they need to make sure the software is portable and easy to use for all computer literate levels.

 
 

from Total Health Care
Specialty: Healthcare & Hospitals

FMX the Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

User friendliness and the excellent customer service. The product has allow us to bring our Facilities management in smoothly. We have been able scan past maintenance paperwork in the the system for future ref. We are now able in pictures and other document which could be critical to maintenance of a part of equipment.

Likes Least

There is nothing to not like. The system has everything and more we were looking for in this type of product.

Recommendations

Do your homework so you know what you are looking for and pick FMX.

 
 

from Central Arkansas Library System
Specialty: Amusement Parks & Zoos

Implementation was simple, and quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Simplicity for the end user, and the vendor works hard to satisfy my needs.

Likes Least

Lack of user customization (as any canned software), and the online help is vague. No vendor complaints.

Recommendations

Utilize the webinars as many times as necessary, and use the free trial, if offered.

 
 

from Saginaw County Goverment Maintenance.
Specialty: Government

Great product at a very low cost.

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Value for Money

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Likes Best

easy to use, our customers love the emails when receive the request and when it has been completed, also the reports are great. My assistant was before FMX was taking 4 to 5 days to bill out for our services now it is completed in 1/2 of a work day.

Likes Least

Do not have any., any concerns they have taking care of immediately.

Recommendations

Because their cost is low has nothing to do with the quality of their product.

 
 

from Shippensburg Area School District
Specialty: Education

FMX-What a great product and company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Likes Best

We were using another vendors software, which we found very cumbersome to use. Once we decided to make the switch to FMX, the ease of use and the customer service provide by both Brandi and Morgan were exceptional. If changes needed to be made or there were areas that needed refined they were able to quickly and efficiently make those changes, without hesitation. They were always available to help no matter how minute the issues was. Also this product was 50% less than the previous software that we were using. In these times of school district budgets being extremely tight, this was another feature that impressed us, but we did not talk price until we saw that FMX was a quality program and met our needs perfectly.

Likes Least

We haven't found anything that we do not like about FMX. The corrective and preventive maintenance, inventory control and scheduling of facilities were seamless in our transition and they even imported all of our information from the other vendor and kept the nomenclature the same so the transition went flawlessly.

Recommendations

Please do yourself a favor by looking at FMX. Their attention to detail is outstanding and the customer support is some of the best I have encountered. I have been in the maintenance business for 40+ years and I rate this coming among the best that I have worked with.

 
 

from Zwanger-Pesiri Radiology
Specialty: Healthcare & Hospitals

Great Software for Medical Equipment and Building Maintenance Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

FMX has a great user interface. Easy to use, and has most of the tools we were looking for in a system.

Likes Least

There are a few features that are not contained within the system that we would like to report on, but can't.

Recommendations

The software is a little more work on the back-end, but our users love the ease and simplicity of the user interface. Fewer errors for the users when inputting requests, compared to other software systems we've tried.

 
 

from Cherokee Nation Early Childhood Unit
Specialty: Education

Simplified productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

The software is incredibly easy to use, and the customization is virtually limitless. Our program simply provided FMX an approximation of what we wanted to do, how we wanted to use the software, they plugged all the information in and we were up and running in no time. Before FMX, we averaged about 45-50 work orders and requests per month, with approximately 7-10 of those being unnecessarily submitted. After FMX, we average 75-80 work orders per month, with each being fundamental to the success of our program, and each being completed in a timely fashion. FMX has organized, simplified, and amplified our facilities productivity.

Likes Least

I guess I will say, the aspect of this product I like least is there is no way to have a running total of expenditures for each physical location that work has been performed on. To specify, although each request does allow the end user to add a total cost per work order, as an administrator, I cannot simply open a specific location and visually see a total amount spent for any given timeframe, e.g., $X/year, or $X/month, etc. Now that I have said this, I must admit, our program has only been using FMX full time for approximately 3 months, and it is very possible that my issue is in fact a non-issue. I simply haven't asked if it can be customized as such. Take this negative comment with a grain of salt.

Recommendations

I would strongly advise anyone looking at using FMX, or any other like pruduct, to 1) have a clear understanding of what you hope the software will achieve in relation to your needs. 2) Have a concise structure of your frontline staff, and Adminstrative privileges. Know beforehand exactly who can and cannot access the software. 3) Have a well-defined outline of how the software is to be used. As I mentioned before, the customization is virtually limitless, therefore, it is easy for the end user to make it confusing. 4) Be patient, and utilize the FMX support staff. Do not think because something isn't working as you had hoped that it isn't working at all. If you go into it with the first 3 suggestions, chances are that the fix of a simple glitch is just an email or phone call to FMX away.

 
 

from Robins Financial Credit Union
Specialty: Banks

FMX RFCU Review

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The ease of use gives even the most novice computer user the ability to utilize the program. The vendor was very easy to work with and very accommodating.

Likes Least

Sometimes the system is slow and takes a bit to respond to commands, but this is in no way a norm, just an occasional issue.

Recommendations

Look at all the capabilities. This software has more capabilities then we need as of now, but as we grow, we will not have to shop for other vendors or programs. We will already have it in place.

 
 

from Hampton Park Baptist Church
Specialty: Churches

FMX is user friendly and gives me insight into daily activities

Ease-of-use

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Likes Best

FMX is user friendly, simple to learn, and a very straightforward system. It's not overly complicated, but not so generically simple that it doesn't capture the information you need.

FMX gives me more control and an idea of what is being done day to day. I can see what is being accomplished, how long it is taking them, and the skills the technicians have. It also allows me to track the time and cost spent on work requests.

Likes Least

No mobile app yet, this would be helpful especially for technicians who are out on the job.

Recommendations

Have a game plan going in. Have an idea of how you are going to want everything (resources, equipment, buildings) laid out in a system, because once you purchase the software you have a better idea of what you are putting in and getting out of the system.

 
 
 
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