Maintenance Connection Software


 

Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role in the organization. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.

 

Maintenance Connection - Management Home Page
 
  • Maintenance Connection - Management Home Page
    Management Home Page
  • Maintenance Connection - Module Menu
    Module Menu
  • Maintenance Connection - Work Order Details
    Work Order Details
  • Maintenance Connection - KPI Dashboard
    KPI Dashboard
  • Maintenance Connection - Asset details
    Asset details
  • Maintenance Connection - Sample report
    Sample report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

134 Reviews of Maintenance Connection

 

Start your review of Maintenance Connection

Click to start
http://www.softwareadvice.com/cafm/maintenance-connection-facilities-management-review/
Software Advice Reviews (91)
More Reviews (43)

Showing 1-20 of 91

Tim from Teledyne Marine
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Maintenance Connection is a very powerful CMMS that can provide ease of use and great/flexible KPI's

Pros

The software is very detailed as well as customizable. Although it's very good as it comes.

Cons

In part due to it's flexibility and configurability it can seem to be a bit more complex and difficult compared to lesser systems.

 
 

Steven from NC Bev
Specialty: Industrial
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

limited usefulness with Ipads

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Advice to Others

Consider how you will be using the program. Computer access for anyone that needs to create, respond, and complete work orders is critical since the tablet functions are not conducive to detailed reports. MC express helps, but that can be a bit awkward as well.

 
 

Chris from Daniele, Inc.
Specialty: Food and Beverage
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Maintenance Connection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

nice product but worked very slow. Had work orders and reports which are very helpful.

Pros

All tabs we were looking for

Cons

System Slow response

Advice to Others

none

 
 

Darren from Cordova Properties
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

REVIEW FOR SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

It works like a charm. It has made it easy to collect rents, send notices, and keep track of my rolls.

 
 

Connor from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a very tech kind of guy and I really like it when I find a software that is viewable on multiple devices. With this software I was able to see what was going on with my properties on my phone. It is also nice being able to see who has paid and who has not in one place.

Pros

Viewable on phones and tablets

Cons

None

Advice to Others

If you like being able to see who has paid and who has not on your phone is software is for you!

 
 

Eve from Tridim Filter Corporation
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Maintenance Connection Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The representative was very easy to work with and went above and beyond to help when needed.

Pros

Ease of use, friendly interface, simplicity, functionality, ability to customize

Cons

Speed....could be a little faster

 
 

Lisa from Clarkson University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

 
 

Chris from CEAC Solutions Company Limited
Specialty: Affordable Housing

September 2016

September 2016

It's been good using the software thus far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the point & click functionality. Customer support through implementation and after is superb!

Likes Least

The refresh rate is slow so too is making updates to data previously stored. It would seem the backend hardware is overloaded

Recommendations

Spend time to go through the features thoroughly before full rollout

 
 

Heather from Alderwood Water & Wastewater District
Specialty: Commercial

October 2015

October 2015

Maintenance Connection for utilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer support through implementation and after is superb!

Likes Least

GIS viewer lacks functionality. Integration with ESRI is lacking. Maintenance Connection is constantly working to improve their product and they are working on improving the GIS functionality.

Recommendations

We use this product for tracking information on water and sewer utility assets including pipes, valves, manholes, fire hydrants, pump stations, sewer lift stations, and buildings. Before using this product, or any other maintenance tracking software, you need to now your needs and your work processes. Make an effort to try not to duplicate bad processes. Take advantage of the tools available to improve the way you do business.

 
 

Amanda from Albertina Kerr
Specialty: Mixed Portfolio

October 2015

October 2015

Best software ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Works great for organizing our assets! Everything is easily labeled!

Likes Least

Nothing! Everything is great. Every time we need help they are there! By phone or email.

Recommendations

Try it! You will love it! Organizing your business on this software will simplify everything you do.

 
 

Bryan from Intelligrated
Specialty: Manufacturing

October 2015

October 2015

Get all your Asset/Enterprise Needs covered by 1 Program.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of navigation, by utilizing the different levels of access, from Service Requester, to Technician Work Center, and finally the full MRO for the Administrative side. It allows you to give just the level of interaction needed, based on the needs/job title of the user.

Likes Least

Have not found anything that I dislike that the support team or leadership has not been able to work with us to resolve.

Recommendations

It is a full service software that can fill all your CMMS/ERP needs.

 
 

Elizabeth from Cal Poly SLO
Specialty: University/Student

October 2015

October 2015

It has a lot of capabilities looking forward to learning more!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use it for puchasing, receiving, inventory and delivery locations along with work orders.

Likes Least

I can't learn enough it has so much to offer!! Were planning on inviting our Rep back for another custom learning experience in the next few months.

Recommendations

Come to a Checkpoint - it is really a great way to learn it's use and meet people.

 
 

Kathy from CSU Chico University Housing
Specialty: Education

October 2015

October 2015

Excellent product, well designed and very flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The flexibility of the product is a huge advantage. It can be used for any industry and it is very adaptable.

Likes Least

They can sometimes go too fast and important info is lost

Recommendations

Get a live demo from each possible vendor. MC stood out immediately and became the bar that other possible vendors had to meet or exceed to be considered

 
 

Holly from Harvey Mudd College
Specialty: University/Student

October 2015

October 2015

Very adaptable and almost endless features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is very little that cannot be done with this product if one has the time to learn and utilizes the support and education that they offer.

Likes Least

There are so many features that the software can be overwhelming at times. The user has to be careful and get support in order to avoid unwanted results of experimenting with some of the more powerful features. This isn't a problem though, since MC offers plenty of support and education.

Recommendations

Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features!

 
 

John from Wilma Oils and Fats ( Stockton ), LLC
Specialty: Industrial

October 2015

October 2015

Adjusting from "Doing it our way" to doing it my way

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's so open ended and configurable it can be hard to get used to that ability. But once you are used to it you never want to go back.

Likes Least

It can be very confusing at first. Make use of their installation team. Also make use of their MC University.

Recommendations

As in any migration, make certain your assets and inventory are clean and logically organized.

 
 

Sandy from Hope College
Specialty: University/Student

October 2015

October 2015

Maintenance Connection got us connected

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Communication within our department is streamlined with WO assignment notifications and the use of MC Express by our technicians. Updates to work orders can be made in real time in MCX so the base office is aware as soon as repairs are completed. We can also directly email contractors of their new work orders and allow the requesters access to view the status of their requests. Also, the user support is timely and almost every time has responded with clear instructions for resolving our issues.

Likes Least

We are looking for a clear, streamlined method to develop "tiered work orders". There are some options within the software to do this, but not the exact way we envisioned.

Recommendations

Connect with current users of a software if possible. Get some insight about the scope of implementation before hand.

 
 

Jeffrey from Insight Imaging
Specialty: Health Care

October 2015

October 2015

We use it in our medical imaging business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Flexibility and ease of use and how you can customize to your needs.

Likes Least

Learning curve when you don't have proper training from your employer.

Recommendations

Keep doing what you are doing. This product is wonderful and so helpful

 
 

John from SSC./ Crothall
Specialty: University/Student

October 2015

October 2015

I have been using and teaching MC for over 2 years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user friendly and mistakes can be easily corrected

Likes Least

Some reports can't be tailored to exactly fit some of my needs

Recommendations

They should take a look at a system that is actually in use. It is much better than a demo.

 
 

Wenda from City of Grande Prairie
Specialty: Commercial

October 2015

October 2015

Flexible, powerful and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to do things yourself without customization.
The company is passionate about the product and customer satisfaction

Likes Least

The costing reports need work to fit with our finance interface

Recommendations

Find out what customizations will be needed for it to fit your business. Some aren't as flexible.

 
 

Greg from Alderwood Water Wastewater District
Specialty: Commercial

October 2015

October 2015

My new employer uses MC and found it to be user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, clear and easy to show teach others. Great for tracking assets

Likes Least

My lack of training slowed me down but I was able to pick it up because of their great training

Recommendations

Attend their Check Point training with coworkers, great learning and team building

 
 
 
Write a Review