Ameyo Software


 

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers both inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and analyze call data to improve performance.

Ameyo features omni-channel contact management, allowing businesses to engage with their customers using voice, email, social media and ticketing communication channels.

 

Ameyo - Call queues
 
  • Ameyo - Call queues
    Call queues
  • Ameyo - Case management
    Case management
  • Ameyo - Case report
    Case report
  • Ameyo - Customer list
    Customer list
  • Ameyo - Data import
    Data import
  • Ameyo - SugarCRM integration
    SugarCRM integration
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

14 Reviews of Ameyo

Showing 1-14 of 14

 

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Lam from Lazada.vn
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Need to improve Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hi,

Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.

Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Pros

- Easy to use
- Efficient
- Stable

Cons

- Support team

Source: Capterra
 

Sankar Rao from www.olacabs.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Ola and Ameyo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Pros

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Cons

I would have preferred it to be configurable, so that customization effort could be reduced.

Source: Capterra
 

STELLA from GTBANK KENYA

March 2017

March 2017

Ameyo Feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.
Thank you for your services and continued support.

Source: Capterra
 

rahmad from MNC SKY VISION TBK
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Time by time with ameyo apps

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far it getting better every time, many features , be expected it run in less resource than now

Pros

helpfull

Cons

big resources

Advice to Others

please make it lightly

Source: Capterra
 

James from Credit bank
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Helped us in offering our customers targeted and personalized services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.

Source: Capterra
 

Karan from Net Avenue Technologies Pvt Ltd.
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Ameyo is yet to earn customer Loyalty!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers

Pros

user friendly

Cons

UI/UX

Advice to Others

already given

Source: Capterra
 

HARI from SPI CINEMAS PVT LTD.

March 2017

March 2017

Deciding authority on issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.

Source: Capterra
 

Jeffrey from Admerex Solutions Inc.

March 2017

March 2017

Supportive Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.

Source: Capterra
 

Ehab from Jordan Ahli Bank
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Easy to use and customize application with excellent support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Source: Capterra
 

Lakshminarayanan from CSS Corp Pvt Ltd.

March 2017

March 2017

Director -IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.

Pros

Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual

Cons

Cost wise Man days are slightly higher

Advice to Others

NO

Source: Capterra
 

B.S. from Theeb Rent A Car

March 2017

March 2017

Its been very pleasant experience with Ameyo.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

Source: Capterra
 

Jacob from Mag Enterprise
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

The most cost effective contact center solution available in the market right now!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.

We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Pros

Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition

Cons

None

Advice to Others

Go for it, you will not regret it!

Source: Capterra
 

Arun from Undergroundworm

November 2009

November 2009

Ameyo makes business easy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

a great product, a must have in every firm involved with customer intercations

Pros

best customized software product that completely blends into my company's requirements.

Cons

till date i am yet to find any thing which i cannot do with AMEYO

Source: Capterra
 

SUJIT from Fiserv
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2015

July 2015

Product Quality
Quality
Source: GetApp