Aspect Zipwire delivers cloud call center features in a scalable environment. Its multi-channel inbound and outbound capabilities are a fit for small to enterprise-level organizations, and everything is stored online. Aspect Zipwire’s functionality also includes tools to manage sales, marketing and customer service.
Aspect Zipwire utilizes skills-based agent routing to ensure that customers are getting to the right agent with minimal holding. The outbound portion allows users to manage campaigns and create agent workflows.
Aspect Zipwire integrates with customer relationship management (CRM) systems, so interactions with customers can be recorded and tracked in real time. Reps handling inbound calls receive alerts that link to customer information in users' CRM systems. The reporting and analytics package monitors call quality for agents and issue-handling time. The web and mobile API integrates with mobile apps and websites so customers can initiate voice, text or video chat with contact center agents with a single click.
Because they offer a pay-as-you-go pricing model, Aspect Zipwire can work for businesses that handle seasonal bursts in call volume and disaster recovery. They can accommodate the needs of a startup or multi-department organizations with thousands of seats.
John from Bluegrass
User-friendly and easy to pick up on if you are not familiar with the application.
Sometimes, the support side is not ideal, but that is rare.
Make sure that you evaluate the software and that the software fits the users.