CallRail Software


 

CallRail is a cloud-based call center software designed for small and midsize businesses that offers call routing, scheduling, tracking and analytics functionalities within a suite.

CallRail features call scheduling which pulls data from agents' calendars and calls agents based on their availability. The software also features phone-number setup, which allows users to select toll-free numbers and manage them on the phone dashboard.

The product offers campaign management, which enables users to assign one tracking number per campaign so that the performance of each campaign can be tracked separately. Users can manage multiple marketing campaign types such as pay per click, search engine optimization and direct marketing.

With the help of reporting and analytics, users can track the progress of their campaigns in real time. Users can also listen to call recordings and decide upon practices to improve the performance of call center operations.

 

CallRail - Adwords tracking
 
  • CallRail - Adwords tracking
    Adwords tracking
  • CallRail - Call analytics
    Call analytics
  • CallRail - Call tracking
    Call tracking
  • CallRail - Dashboard
    Dashboard
  • CallRail - Geo-routing
    Geo-routing
Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of CallRail

Showing 1-20 of 30

 

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Robert from Center for Vision & Values
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Our marketing team used this when calling to promote an event we were having.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

The main benefit was to streamline potential leads in order to maximize our calling.

Pros

Really liked the automated lead scoring tool. Our callers used the Lead Status function to make follow up calls and it helped close the participants into registering for our event. It was easier to focus on good leads because of this than wasting time on those who scored low and were probably not interested in our event.

Cons

The call flow builder took some of the staff a little while to learn and get used to. But once they did it was easy for them to use.

Source: Capterra
 

Gina from The DSM Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Easy to understand reporting features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality

I'm able to track my campaigns with the use of various numbers. It helps me to determine where leads came from and what to double down on.

Pros

I enjoy how easy it is to set up a new number. I also like the integrations it had with platforms such as AdWords.

Cons

While reporting is easy to navigate on my end, it's a little busy for the client. They should make it more simple to read the charts.

Source: Capterra
 

Brian from Mission Home Remedy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Quick. Easy. Scale-able. Reliable!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Quality
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Pros

The software is easy to use and review analytics, you can quickly add new numbers and make them active! The reports give you everything you need to make smart business decisions.

Cons

None bro! The software is easy to use and review analytics, the reports give you everything you need to make smart business decisions!

Source: Capterra
 

Imran from Escape Your Desk Job
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great tool for all my agency clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking phone call ROI for clients.

Pros

I love that it integrates with Agency Analytics, that is where I first came to hear about it. It also allows me to integrate with Google Analytics, Adwords and Unbounce so I can track my ROI for clients. Finally, the pricing is reasonable and I'm able to sell my clients on it.

Cons

It's a little confusing to get a handle on because there are so many features you can use. The documentation could use more images to walk users through how to setup different integrations.

Source: Capterra
 

Kyle from CE

March 2017

March 2017

Great Product & Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is an overall great product. The basic functions work flawlessly. The somewhat confusing website layout is steadily improving with each update.

Source: Capterra
 

Mathieu from Léonard & Caranta Construction Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Simple, easy, intelligent and stable phone system for your marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Since I begun working with Call Rail, taking my calls and talking to my clients knowing from witch marketing platform they're calling, it's fantastic!

Source: Capterra
 

Austin from Riddle Property Buyers, LLC.

March 2017

March 2017

Let CallRail SKYROCKET your business to the next dimension!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

In my real estate business, handling and routing calls, tracking marketing campaigns, and having access to killer tools is imperative to keeping an edge on the competition. For just a small amount I get 10 local numbers, 500 mins, call recording, routing, voicemail, whisper messages, email and text notifications. On top of that I can link my CallRail account to Podio via Zapier to link call records to my real estate leads. The CallRail Mobile App lets my assistant and I return calls on any of my numbers from our mobile phones and listen to messages. I can even restrict certain phone numbers to myself. I love the way that whisper messages allow me to know what line is calling before I answer.

Pros

The value for the price. The lines, the minutes, the tools, the mobile app, the analytics.

Cons

The lack of a text component on the mobile app. Also, I would really like to be able to return a call from the call list using a different CallRail number than the one the customer called on.

Advice to Others

Buy it. Use it. Propel your business to the next level. I recommend it to my associates. I wish I had another CallRail shirt. My wife stole mine.

Source: Capterra
 

Richard from Independent Legal Marketing Consultant
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Key to Marketing Success

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been a user of Callrail since 2012. At first, the functionality of knowing how many calls my consulting customers were receiving from various Internet properties was more than exciting. In the last few months, I've activated Dynamic Number Insertion, which solved a big problem with my Local SEO vendor. And now I've gotten into Keyword Pooling, which defines the source of the visit. All very very good! Thank you.

Pros

Ease of use; price; features; support

Cons

I don't completely understand the pricing. But it's a trivial issue compared to value received

Advice to Others

I wish I had explored the added functionality sooner

Source: Capterra
 

Adrienne from WineDirect Vin65
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great, easy to use call tracking solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

We use Call Rail to help us track incoming calls from our PPC and other inbound campaigns. It's super easy to set up and use, and the intelligence we get from the tracking is fantastic.

Pros

Easy to use, cost effective

Source: Capterra
 

Daniel from Advanced Customer Acquisitions LLC

March 2017

March 2017

CallRail Is The Bomb Dot Com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

I love CallRail. There is really no reason to chose any other provider. Customer service is awesome, product is great.

Source: Capterra
 

Manny from Jumptoweb
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A must have service for every AdWord Campaign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

If you are running an AdWord Campaign you need to start using this service, you will be able to track every call, every message. You will also be able to create call flows so you never loose a lead anymore!

Pros

The start price is insane.... super low!!!

Cons

There are no Cons!

Advice to Others

They will gave you a demo and a 14 days trial.

Source: Capterra
 

Tim from Finning

March 2017

March 2017

Greatest App Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using call tracking through CallRail for awhile. I got myself a corporate job and managed to get in on one of the marketing meetings with a number of leaders in the organization during my first week. The head sales manager states "It's too bad we can't track phone calls to properly measure ROI on these marketing campaigns." I got to raise my hand and say "Actually, we can." I introduced CallRail and showcased how easy it is to use right then and there, and I've become a go-to guy for analytics for the organization in a very short period of time. So, thank you CallRail for making both me and a large number of people in my organization look good!

Pros

Easy to use, great support, "it just works"

Source: Capterra
 

Jack from Overhead Door Company of Bellingham

March 2017

March 2017

Fantastic!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

These guys know what they're doing. They have a very reasonable price point and it allows our small company to track effective marketing without breaking the bank. They also have some of the best customer service around! I've been very pleased with my experience so far (almost 1 year in)

Pros

Ease of Use. Visual Display. Tracking. Customer Service

Cons

An additional price point above basic would be nice. Maybe 4 or 5 tiers instead of 3

Source: Capterra
 

Dipti from Meadow Creek Dental

December 2016

December 2016

Great tool to measure ROI of various marketing activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Easy to set-up and get going. We r using it to measure our leads generated from various marketing activities.

Source: Capterra
 

Sam from Workroom Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Agency use of software, can not be happier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using CallRaill for several years at a previous marketing company I ran and when starting a new business CallRail was the easy choice. Their software makes PPC campaigns a breeze to track and I love the form integration. I recommend them.

Pros

PPC tracking, form tracking

Source: Capterra
 

Michael from Merritt Investments

December 2016

December 2016

Better than the competition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Switched from Callfire to Callrail and absolutely loving the change. Interface is much nicer and you can call outbound from all your numbers. At the time of this review that is not possible with Callfire.

Source: Capterra
 

Justin from HBS

December 2016

December 2016

gets job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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looked around for a company that could offer a cloud-based call service for my VA. finally found Call Rail and has worked great. thanks

Pros

simplicity

Cons

not downloadable to the desktop so it's always on and available for calls without an open tab

Source: Capterra
 

Ryan from Automatit Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Easy to use and quick insights.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

I cannot express the usability of CallRail, from the dashboard to integration, it was all very easy to understand and quick to implement. The dashboard was well thought out and menu options were second nature, there was very little to no guesswork when figuring out the interface. The only drawback I could identify was the lack of integration with Google Adwords. They do integrate with Google Adwords but it is limited. The ability to push phone calls as conversions on a campaign level exists but any finer detail than that is just not possible with CallRail. Over all I would give CallRail an 8/10, my rating is based on a specific need which heavily impacted my scoring. I would recommend this product if you are looking for valuable call insights and an easy to use and understand platform.

Pros

Ease of use

Cons

lack of adwords integration features.

Source: Capterra
 

Patrick from Woodtex
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Makes it easy to start tracking marketing efforts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CallRail makes it simple to set up trackable numbers for various marketing efforts. I've found it to be easy to set up and use, and it lets me report on the value these campaigns are providing for our company.

Pros

Ease of setup and use

Source: Capterra
 

Courtney from EnteroMedics

October 2016

October 2016

Awesome Tool and Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

CallRail helped us to be able to track leads that came from our website all the way through our funnel. Before, we were only able to see how many site visitors entered the funnel and now we can attribute each purchase to a source and ensure our marketing dollars are being well spent.

Source: Capterra