CallTools Software


 

CallTools is a predictive dialer and inbound call center management solution that helps companies improve the productivity of their call center operations by managing contact lists more efficiently.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak with customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a complete view of all their call center activities.

 

CallTools - Performance dashboard
 
  • CallTools - Performance dashboard
    Performance dashboard
  • CallTools - Inbound call management
    Inbound call management
  • CallTools - CRM integration
    CRM integration
  • CallTools - User dashboard
    User dashboard
  • CallTools - Contact list
    Contact list
  • CallTools - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of CallTools

 

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Software Advice Reviews (2)
More Reviews (18)

Showing 1-2 of 2

jay from precisesolutions
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

 
 

stefan from hsc marketing
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything is Perfect Except Scheduling Callbacks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Advice to Others

Pay attention to your callbacks and that the date you picked is actually set the same.

 
 
 
Showing 1-18 of 18

Barb from Sobra Brands
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use, easy set up, proficent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Great for outbound calling cambaigns!

Pros

Was able to save time by automatically continually dialing numbers, didnt have to wait, or have down time.

Cons

Wasn't able to have as much control of calls as I would like, but was good if you have many CSR who try to avoid calls.

Source: Capterra
 

Colin from Wave Solar

March 2017

March 2017

Excellent Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Functionality
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Quality
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Support

We had a great experience working with Call Tools. Their customer service was very responsive helping us with a custom configuration. The portal is easy to use and has a wide set of call center functionality

Source: Capterra
 

Jane from National Telecom Solutions

February 2017

February 2017

Great Call Center Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Call Tools was easy to work with and set up was a breeze! We had a need to get started right away and within hours Call Tools had us up and running. The price was the best and the customer and technical support is fantastic! I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.

Source: Capterra
 

Jeffrey from 5Followups

February 2017

February 2017

Everyone I speak with is there to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Not only does the software give us the ability to make 10X the calls we were making, but the tight integration with our existing lead management system makes it a compeditive advantage. Rep and his team are always there when we need them, even on Saturday mornings. All I can say is WOW!

Source: Capterra
 

Dinesh from Homefinders

February 2017

February 2017

Amazing Service and Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

This software has saved us a ton of time, The customer service is Amazing as well!! These guys work day and night to get service delivered. Love their sales team as well!!

Source: Capterra
 

Jordan from vsc

February 2017

February 2017

Great Product, Great People

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Working w call tools has been a great experience. The product is solid and has all the features you would need to run your call center or small business.
What sets call tools apart is the customer care. My sales rep stuck with me through setup, assisted working w their programmers to implement all the features I needed.
They even created some custom analytics for us. Five stars all around

Source: Capterra
 

Tim from Senior Life
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

This is the dialer you want

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

We've tested multiple dialers available on the market. This is one is the one you want for your business. It's web based, plug and play, easy to use/manage, cost effective and backed with great service team.

Pros

Cost effective, easy to use and backed by great service.

Cons

Can't think of one.

Advice to Others

Try it

Source: Capterra
 

James from MeidioInd
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Don't Get Much Better Than This

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action.

Pros

Time saving and packed with information and UI is simple.

Cons

A better management when using slow Internet connection.

Advice to Others

It makes my business run smoothly. It is very versatile and the analytics is clear.

Source: Capterra
 

John from US Health Advocates
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best Predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use. Sales rep and support team are there to make sure you're happy. I would highly recommend based on easy to use and cost effective.

Pros

Easy to setup

Cons

Wish that the crm as better

Advice to Others

n/a

Source: Capterra
 

Jason from Atomic Network Fund 1

February 2017

February 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

I have to say the product is great, but more importantly the people, specifically my AE. He is a true professional. He was so helpful, prompt in his responses, quick to resolve any problem. he exemplifies the true meaning of customer service

Pros

Easy functionality

Source: Capterra
 

John from Us Health Advocates

January 2017

January 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Setup was easy. Customer support is just a phone call away. I would recommend . Pricing could be a little more competitive though.

Pros

Ease of use.

Cons

Price

Advice to Others

N/A

Source: Capterra
 

Jeff from NUSA

January 2017

January 2017

Overall a good product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

The product itself seems very well build and their support is great. Unfortunately for us we hit a roadblock and were not able to move forward. Specifically, we were using their dialer. Their system requires your leads to be loaded into the CRM from which you make the call lists. Because of this, you cannot have duplicates based on a phone number. So if you have a customer that has 2 separate records you need to keep separate you can only have one set of data inside the CRM. This causes issues because we cannot relate the call disposition back to the correct record.

We have found this is one of only a couple dialers that will not at least give you a switch to allow duplicates.

Source: Capterra
 

Mark from Creative Marketing Enetrprises
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Call Tools Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance.

Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to.

There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand.

I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

Pros

These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

Cons

There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Advice to Others

Spend some good time learning the platform and don't be afraid to call their customer service. They are really helpful if you have any questions or problems.

Source: Capterra
 

Anthony from Clickflame Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing Call Center Software - Best By Far We've Ever Used At Clickflame!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Working with Ed at Call Tools has been a great experience. Our connection rates and quality of phone clarity are amazing even though we use the free X-Lite from Counterpath. In every instance that we needed support from Call Tools we got instant results and immediate action needed. You would be hard pressed to find a better provider especially with the great prices they offer.

Pros

Phone clarity and connection rates.

Cons

Can't say I have any complaints.

Advice to Others

Some areas of the software were initially difficult to navigate but considering there are over 100 different tabs and areas of the software this was to be expected. After working with Call Tools on several issues the system became extremely easy to navigate and use effectively to grow my business.

Source: Capterra
 

John from Forward Funders

January 2017

January 2017

Makes calling large amounts of clients tolerable

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

Makes calling large amounts of clients tolerable, no ringing just answers. Simple to use platform and easy to make campaigns

Source: Capterra
 

Steve from Summit Marketing

November 2016

November 2016

CallTools Words

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

Our old dialing platform was discontinued and we elected to work with CallTools after considering several other options for our call center. We like the functionality and features CallTools offers. Their tech support is always available for us to answer questions. We would certainly recommend them. to anyone needing a dialing platform!

Source: Capterra
 

Michael from North American handico
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Disling system best value I have found

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. I work with individuals with mental disabilities and hey we're able to be up and running. 20 min. Great system

Pros

Ease of use

Cons

Wish they had hot keys. So some of my blind people can use it

Advice to Others

Not reallly. It's very straight forward

Source: Capterra
 

Giora from Medicare Shop USA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

better than the rest!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Pros

I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Cons

Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.

Advice to Others

Improve the live agent section by adding the name of the campaign next to the user, also its only possible to connect to the call is when the agent is on a call. When they are not live I need to wait until they speak with someone to connect.

I'm still not sure why the abandoned percentage is so high when than the actual abandoned rate that I set is low. Also not easy to understand the advantages/disadvantages of Power dialer vs Predictive. Used both and didn't see any real changes in my agents results or performance

Source: Capterra