CallTools Software


 

CallTools is a predictive dialer and inbound call center management solution that helps companies improve the productivity of their call center operations by managing contact lists more efficiently.

CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak with customers and avoid voicemail.

CallTools features call recording, which allows users to record their calls and download them in the system for call training and quality assessment. With the help of call monitoring to track and monitor key performance indicators such as agent utilization rates and call volumes, users gain a complete view of all their call center activities.

 

CallTools - Performance dashboard
 
  • CallTools - Performance dashboard
    Performance dashboard
  • CallTools - Inbound call management
    Inbound call management
  • CallTools - CRM integration
    CRM integration
  • CallTools - User dashboard
    User dashboard
  • CallTools - Contact list
    Contact list
  • CallTools - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of CallTools

 

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Software Advice Reviews (2)
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jay from precisesolutions
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

17 YEARS IN THE BIZ, HANDS DOWN BETTER THAN FIVE9 AND NOBLES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

shots out to the whole team and my account manager chase

Pros

EVERYTHING, THE WHOLE FUNCTION, AND DETAIL IS TAILORED FOR SALES PEOPLE THAT DONT CARE TO BE annoyed with lag time, dumb pop ups and advertisement!!

Cons

COULD BE A LITTLE LESS EXPENSIVE,BUT YOU GET WHAT YOU PAY FOR,unlimited calling would b a big bonus feature for those who have huge talk time!

 
 

stefan from hsc marketing
Specialty: Marketing Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Everything is Perfect Except Scheduling Callbacks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This system is perfect except for 1 thing Scheduling callbacks. After scheduling numerous callbacks I noticed that the system was not assigning the right time frames for which I set the contact for. Really weird, it does not happen on all contacts and customer service has been telling me for 2 months that their engineers are going to fix it. The system would be perfect if this was fixed. If you schedule a call back for 4 pm and you don't pay attention you will see the file show up at 1 am. Pay attention and you will be ok...other than that everything is great...

Advice to Others

Pay attention to your callbacks and that the date you picked is actually set the same.

 
 
 
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