ChaseData Call Center Software


 

ChaseData Call Center software offers web-based, standalone call center functionality with customer service and support built into the software. It’s designed for outbound, inbound, and blended call center teams.

Dialing capabilities include auto, predictive, and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set, and training.

ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  

ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.

 

ChaseData Call Center - Campaign Monitoring Interface
 
  • ChaseData Call Center - Campaign Monitoring Interface
    Campaign Monitoring Interface
  • ChaseData Call Center - Campaign Creation & Management System
    Campaign Creation & Management System
  • ChaseData Call Center - Predictive Dialer List Management
    Predictive Dialer List Management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of ChaseData Call Center

Showing 1-20 of 33

 

from Vizion
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

Better than Five9 or Spitfire!

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Value for Money

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I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month.

The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Pros

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.

#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.

With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Advice to Others

Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn't make me listen to their long sales pitch beforehand, they just said "Here you go! Enjoy!" No credit card, nothing. Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.

 
 

from East West Bank
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Average

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ChaseData just seemed OK. It did not seem like there were any features that stood out from competitors.

 
 

from leisure travel consultants
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

GREAT PRODUCT!!!

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I USUALLY DON'T LEAVE REVIEWS, I MORE SO READ THEM WHILE DOING RESEARCH BUT THIS PRODUCT DEFINITELY DESERVES MY KIND WORDS. FIRST THING, THE CUSTOMER SERVICE AND TECHNICAL SUPPORT IS GREAT. THE PRODUCT IS EASY TO USE AND NAVIGATE EVEN ON YOUR FIRST TIME OF USE, BUT IF YOU NEED ASSISTANCE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT ARE VERY KNOWLEDGEABLE AND ALWAYS ANSWER ANY QUESTION YOU MAY HAVE. 2ND THING, THERE IS SO MUCH THAT YOU CAN DO WITH THE PRODUCT. IM REGULARLY FINDING OUT NEW THINGS THAT I CAN DO TO BE EVEN MORE EFFICIENT. MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST.......

Advice to Others

MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST

 
 

from QuickCall Multiservice
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

Excellent!!!

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Value for Money

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Very user friendly, everyone provide excelent customer service and always willing to help, from sales to technical support. The best!!!

 
 

from Exclusive VacationTravel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

Awesome Software! A+

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Value for Money

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EVT has been using Chase Data for 2 years without a single glitch. Customer service service is great even after hours.

 
 

from ADVERTISING
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

BEST SERVICE!!

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THIS PROGRAM WORKS AMAZING HIGHLY RECOMMENED ANYONE WHO HAS NOT USE THIS CHASE DATA CALL YOU SHOULD
JUMP RIGHT ON. EVERY OTHER PROGRAM IS NO COMPETITION.

Pros

EVERYTHING ABOUT THIS PRODUCT IS GREAT

Cons

NOTHING

Advice to Others

YES. GET WITH THE PROGRAM AND GET ON THIS AMAZING CHASEDATA CALL

 
 

from Nuway Funding LLC
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Absolutely Love it

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Likes Best

They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.

Likes Least

Nothing they are great. I honestly do not have a bad thing to say about chasedata.

Recommendations

try it and you will never go elsewhere. They have gotten a customer for life with me.

 
 

from Lakeside Marketing Group LLC
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

ChaseData is the Best Predictive Dialer on the marker by far.

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Functionality

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Likes Best

My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps.

Likes Least

Nothing at this time. If I have a problem it is fixed in a timely manner.

Recommendations

Give Chasedata a try if you are shopping around. You will not be sorry.

 
 

from Merchantg Lynx Services
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

Chase Data software has helped by increasing call center productivity

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Likes Best

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Likes Least

I can honestly say I have nothing negative to say about the product or vendor.

Recommendations

My recommendation would be before you choose a dialing software talk to the sales rep at Chase Data look at there presentation and they are willing to give a trial for you to see the software work. You will not be disappointed with the results.

 
 

from NATIONAL ADVANCE GROUP
Specialty: Financial Services
Number of employees: 1 to 4 employees Employees number: 1 to 4 employees

Preview mode: predictive dialer

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Likes Best

The fluidity in which we are able to dial out numbers in preview mode. We are in control of the call.
Very easy to leave an agent specific callbacks: detailed notes regarding the call

Likes Least

You have to go on break to see the future/ missed or active callbacks.

Recommendations

Very Great Product / Service Started off in predictive mode: we were not able to recognize when the opposite line would answer the phone: As a result we switched into preview mode to increase our control of the call.

 
 

from Ocean Financing
Specialty: Financial Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Great dialer and overall system

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Functionality

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Value for Money

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Likes Best

The system is top notch, we came from using a open sourced dialer that had no support and would always crash, to this system that almost never hiccups and if it does I have the best support available just a phone call away. The team at Chasedata can remotely adjust the setting and have you up with almost no down time at all!! DOWN TIME = NO MONEY , CHASEDATA = NO DOWN TIME.

Likes Least

To be honest nothing sucks about this dialer or system.

Recommendations

For the price and ease of use this is one of best dialers on the market. period.

 
 

from Insurance Buyers Club, LLC
Specialty: Insurance
Number of employees: 10 to 19 employees Employees number: 10 to 19 employees

Hands down best call center software weve ever used.

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Functionality

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Value for Money

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Likes Best

Flexibility, ease of use and in our experience no down time. The absolute best and most efficient tech support out there.

Likes Least

Since my company contracted with chase data we can honestly say we have no dislikes.

Recommendations

Call them!!!! We moved from a large well known vendor to chase data corp and our experience has been nothing but top notch.

 
 

from BESM Inc.
Specialty: Marketing Services
Number of employees: 50 to 99 employees Employees number: 50 to 99 employees

Everything we need in a predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Ease of use and responsiveness to customer needs. The Interface is intuitive and easy to learn

Likes Least

Running on Silverlight is a bit clunky. Microsoft it's end of light in 2012! Also it will not run on Linux platforms. outside the browser.

Recommendations

Check them all but for price, features and support Chase Data gives you the most bang for your buck

 
 

from Travel Options Inc
Specialty: Hospitality / Travel
Number of employees: 20 to 49 employees Employees number: 20 to 49 employees

Long time user

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Value for Money

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Likes Best

Ease of use and useful tools and interface, loading leads is easy and intuitive

Likes Least

monitoring is a little hard as well as coordinating users.

Recommendations

look at ease of use and also look for a system that can integrate other things like IVR and CRM systems

 
 

from Iron head financial
Specialty: Financial Services
Number of employees: 1 to 4 employees Employees number: 1 to 4 employees

Very professional customer service staff. They work with every client.

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Likes Best

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Likes Least

Haven't gotten the phone app as of yet. There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.

Recommendations

Be honest and real. The price you pay and the service you get is top notch.

 
 

from Spinnaker Resorts
Specialty: Marketing Services

Very good product - much more versatile than other dialers on market

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Likes Best

There is a way to essentially personalize almost anything you would ever want to in order to fit your business needs.

Likes Least

Every once in a while we have server issues, but they are typically fixed very quickly.

Recommendations

Make sure it works for your business... Not necessary for dialing one-at-a-time, but great for auto-dialing large quantities of numbers.

 
 

from Platinum Choice Healthcare, LLC
Specialty: Insurance

User Friendly - no better dialer out there.

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Likes Best

Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Likes Least

Haven't found anything we don't like as of yet but if I do I will let them know and I'm sure they will fix the issue.

Recommendations

Look at the competition and you will find no better system to use.

 
 

from BCJ Marketing,LLC
Specialty: Hospitality / Travel

Wouldn't use another dailer for my business!!

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Likes Best

There are many things about it that I really love. The customer service is top notch. The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business!!

Likes Least

I have not seen anything that I don't like about it...

Recommendations

If you want a company that doesn't matter what size you are and treats you the same. Then ChaseData is the only way to go!! It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

 
 

from 5 Star Ventilation
Specialty: Construction / Contracting

No Other Company Can Compete With This Dialer!

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Likes Best

The simplicity of this dialer is unbelievable! I've been a customer of OPC Marketing by Spitfire for 5 years and I will never return to them after being enlighted by Chase Data. You guys really did your homework when you created such a remarkable product. Every aspect from call quality to the schedule was well thought out and you guys went above and beyond. I look forward to dealing with you guys for many years to come. Thank you

Likes Least

Once in a while you have to log off and lower the agents mic, but otherwise I have no other complaints at all.

Recommendations

Try any other product and you will be wasting your time.

 
 

from Sunset Ridge Exterors
Specialty: Construction / Contracting

Great Value, Great System

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Likes Best

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company. Chase Data is easy to use and doesn't require a lot of attention. I've been using Chase for quite a few years I would guess since 2008. Last year I briefly tried one of their popular competitors one that many people have heard of and it was a horrible experience. They were constantly bugging me and their system didn't run nearly as well. I couldn't wait to get back running on Chase Data.

Likes Least

A few years ago we had problems with calls breaking up, but they have since fixed the problem. Although it has improved greatly over the last 3 or 4 years communication seems a little labored from time to time when we have questions or need tech. support.

Recommendations

Go with Chase Data. You won't regret it. This is a great system to run.

 
 
 
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