ChaseData Call Center Software


 

ChaseData Call Center software offers web-based, standalone call center functionality with customer service and support built into the software. It’s designed for outbound, inbound, and blended call center teams.

Dialing capabilities include auto, predictive, and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set, and training.

ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  

ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.

 

ChaseData Call Center - Campaign Monitoring Interface
 
  • ChaseData Call Center - Campaign Monitoring Interface
    Campaign Monitoring Interface
  • ChaseData Call Center - Campaign Creation & Management System
    Campaign Creation & Management System
  • ChaseData Call Center - Predictive Dialer List Management
    Predictive Dialer List Management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

27 Reviews of ChaseData Call Center

Showing 1-20 of 27

 

from Nuway Funding LLC
Specialty: Professional Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Absolutely Love it

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.

Likes Least

Nothing they are great. I honestly do not have a bad thing to say about chasedata.

Recommendations

try it and you will never go elsewhere. They have gotten a customer for life with me.

 
 

from Lakeside Marketing Group LLC
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

ChaseData is the Best Predictive Dialer on the marker by far.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps.

Likes Least

Nothing at this time. If I have a problem it is fixed in a timely manner.

Recommendations

Give Chasedata a try if you are shopping around. You will not be sorry.

 
 

from Merchantg Lynx Services
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

Chase Data software has helped by increasing call center productivity

Ease-of-use

Functionality

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Customer Support

Value for Money

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Likes Best

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Likes Least

I can honestly say I have nothing negative to say about the product or vendor.

Recommendations

My recommendation would be before you choose a dialing software talk to the sales rep at Chase Data look at there presentation and they are willing to give a trial for you to see the software work. You will not be disappointed with the results.

 
 

from NATIONAL ADVANCE GROUP
Specialty: Financial Services
Number of employees: 1 to 4 employees Employees number: 1 to 4 employees

Preview mode: predictive dialer

Ease-of-use

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Value for Money

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Likes Best

The fluidity in which we are able to dial out numbers in preview mode. We are in control of the call.
Very easy to leave an agent specific callbacks: detailed notes regarding the call

Likes Least

You have to go on break to see the future/ missed or active callbacks.

Recommendations

Very Great Product / Service Started off in predictive mode: we were not able to recognize when the opposite line would answer the phone: As a result we switched into preview mode to increase our control of the call.

 
 

from Ocean Financing
Specialty: Financial Services
Number of employees: 5 to 9 employees Employees number: 5 to 9 employees

Great dialer and overall system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

The system is top notch, we came from using a open sourced dialer that had no support and would always crash, to this system that almost never hiccups and if it does I have the best support available just a phone call away. The team at Chasedata can remotely adjust the setting and have you up with almost no down time at all!! DOWN TIME = NO MONEY , CHASEDATA = NO DOWN TIME.

Likes Least

To be honest nothing sucks about this dialer or system.

Recommendations

For the price and ease of use this is one of best dialers on the market. period.

 
 

from Insurance Buyers Club, LLC
Specialty: Insurance
Number of employees: 10 to 19 employees Employees number: 10 to 19 employees

Hands down best call center software weve ever used.

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Functionality

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Value for Money

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Likes Best

Flexibility, ease of use and in our experience no down time. The absolute best and most efficient tech support out there.

Likes Least

Since my company contracted with chase data we can honestly say we have no dislikes.

Recommendations

Call them!!!! We moved from a large well known vendor to chase data corp and our experience has been nothing but top notch.

 
 

from BESM Inc.
Specialty: Marketing Services
Number of employees: 50 to 99 employees Employees number: 50 to 99 employees

Everything we need in a predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Ease of use and responsiveness to customer needs. The Interface is intuitive and easy to learn

Likes Least

Running on Silverlight is a bit clunky. Microsoft it's end of light in 2012! Also it will not run on Linux platforms. outside the browser.

Recommendations

Check them all but for price, features and support Chase Data gives you the most bang for your buck

 
 

from Travel Options Inc
Specialty: Hospitality / Travel
Number of employees: 20 to 49 employees Employees number: 20 to 49 employees

Long time user

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Functionality

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Value for Money

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Likes Best

Ease of use and useful tools and interface, loading leads is easy and intuitive

Likes Least

monitoring is a little hard as well as coordinating users.

Recommendations

look at ease of use and also look for a system that can integrate other things like IVR and CRM systems

 
 

from Iron head financial
Specialty: Financial Services
Number of employees: 1 to 4 employees Employees number: 1 to 4 employees

Very professional customer service staff. They work with every client.

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Value for Money

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Likes Best

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Likes Least

Haven't gotten the phone app as of yet. There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.

Recommendations

Be honest and real. The price you pay and the service you get is top notch.

 
 

from Spinnaker Resorts
Specialty: Marketing Services

Very good product - much more versatile than other dialers on market

Ease-of-use

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Likes Best

There is a way to essentially personalize almost anything you would ever want to in order to fit your business needs.

Likes Least

Every once in a while we have server issues, but they are typically fixed very quickly.

Recommendations

Make sure it works for your business... Not necessary for dialing one-at-a-time, but great for auto-dialing large quantities of numbers.

 
 

from Platinum Choice Healthcare, LLC
Specialty: Insurance

User Friendly - no better dialer out there.

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Likes Best

Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Likes Least

Haven't found anything we don't like as of yet but if I do I will let them know and I'm sure they will fix the issue.

Recommendations

Look at the competition and you will find no better system to use.

 
 

from BCJ Marketing,LLC
Specialty: Hospitality / Travel

Wouldn't use another dailer for my business!!

Ease-of-use

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Likes Best

There are many things about it that I really love. The customer service is top notch. The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business!!

Likes Least

I have not seen anything that I don't like about it...

Recommendations

If you want a company that doesn't matter what size you are and treats you the same. Then ChaseData is the only way to go!! It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

 
 

from 5 Star Ventilation
Specialty: Construction / Contracting

No Other Company Can Compete With This Dialer!

Ease-of-use

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Likes Best

The simplicity of this dialer is unbelievable! I've been a customer of OPC Marketing by Spitfire for 5 years and I will never return to them after being enlighted by Chase Data. You guys really did your homework when you created such a remarkable product. Every aspect from call quality to the schedule was well thought out and you guys went above and beyond. I look forward to dealing with you guys for many years to come. Thank you

Likes Least

Once in a while you have to log off and lower the agents mic, but otherwise I have no other complaints at all.

Recommendations

Try any other product and you will be wasting your time.

 
 

from Sunset Ridge Exterors
Specialty: Construction / Contracting

Great Value, Great System

Ease-of-use

Functionality

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Customer Support

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Likes Best

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company. Chase Data is easy to use and doesn't require a lot of attention. I've been using Chase for quite a few years I would guess since 2008. Last year I briefly tried one of their popular competitors one that many people have heard of and it was a horrible experience. They were constantly bugging me and their system didn't run nearly as well. I couldn't wait to get back running on Chase Data.

Likes Least

A few years ago we had problems with calls breaking up, but they have since fixed the problem. Although it has improved greatly over the last 3 or 4 years communication seems a little labored from time to time when we have questions or need tech. support.

Recommendations

Go with Chase Data. You won't regret it. This is a great system to run.

 
 

from Farm Bureau Bank
Specialty: Financial Services

Fast, Easy Option for Improved Productivity

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

This service is all inclusive and self contained and allows the flexibility to integrate with virtually any existing configuration. The service was easy to set up, implement and administer.

The service provider helped design the process to match our business needs and has followed through on all promises and issues.

Likes Least

Would have preferred a more formalized set up, configuration process. May be just what I am used to.

No known operational issues to report at this time.

Recommendations

Make sure you know what you want out of a dialing system and have some idea of:
- Who will own the system internally.
- How it will be used.
- Internal controls and procedures.

 
 

from ePlus
Specialty: Software / IT

ePlus Review

Ease-of-use

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Likes Best

This is a terrific product. The customer support is excellent as well. I find it very easy to input call lists and I have been getting lots of connects.

Likes Least

Nothing negative. It would be nice to have a way in which I can do joint calling with a partner ( an outside company ) and we can trade off in taking calls.

Recommendations

I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.

 
 

from Rasani Media
Specialty: Marketing Services

One of the Best!

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Likes Best

-Web Based. Easy to install anywhere. Easy Set up
-Great Tech support. Always available and responsive.
-Great Sales Support

Likes Least

I got nothing. This product like all has some parts that require a learning curve but once you get it-YOU GET IT!

Recommendations

I recommend calling the head of sales. Super professional. I also recommend using them for 3 months. Guarantee you'll be hooked.

 
 

from Buckeye Impact Group
Specialty: Telecommunications

Outbound Sales

Ease-of-use

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Customer Support

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Likes Best

Really enjoyed the ease of using the program as a representative, in regards to making client notes, dispositions, and ease of finding information. We employ a good amount of people aged 40 and up and they were adapt to using a computer. As for an administrator, loading leads was easy, and finding and pulling reports was a breeze.

Likes Least

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Recommendations

More end user trials and easier ticket submission/ responce.

 
 

from Geogia Vietnam Veterans Alliance
Specialty: Non-Profit

Veterans liking Chase

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Likes Best

Customer service is prompt & really willing to see that all your needs are met

Likes Least

Not a thing. I think this product is the very best compared to all others i used in the past.

Recommendations

I have none. I have many years experience with perdictive dialer & Chase is the very best by far!!

 
 

from TBDC, Inc.
Specialty: Professional Services

Chase Data Superior System and Excellent Service

Ease-of-use

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Likes Best

I have tried most of the Call Center Services over the past 20 years, the Chase Data System has all the features and benefits of the huge high cost systems and it is all web based. Any time there is a problem I get fast assistance, as most know that is rare with this type of vendor. The system is very easy to use and has a better contact ratio than most VOIP based systems. We look forward to the new moving to their new platform as we hear it has even more useful features to make our job even easier.

Likes Least

Not as many training videos as we might like, but not to much we do not like about the vendor or the product, it is one vendor that requires very little attention as the service is spot on, refreshing to say the least.

Recommendations

Try other and you will see the difference in the ease of use and how well the system works with almost ZERO down time in over 9 months of service, that has saved us a lot in time and money.

 
 
 
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