ChaseData Call Center Software


 

ChaseData Call Center software offers web-based, standalone call center functionality with customer service and support built into the software. It’s designed for outbound, inbound, and blended call center teams.

Dialing capabilities include auto, predictive, and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set, and training.

ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  

ChaseData Call Center Software can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.

 

ChaseData Call Center - Campaign Monitoring Interface
 
  • ChaseData Call Center - Campaign Monitoring Interface
    Campaign Monitoring Interface
  • ChaseData Call Center - Campaign Creation & Management System
    Campaign Creation & Management System
  • ChaseData Call Center - Predictive Dialer List Management
    Predictive Dialer List Management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

95 Reviews of ChaseData Call Center

 

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Software Advice Reviews (37)
More Reviews (58)

Showing 1-20 of 37

Sarah from JCHS
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

There are many pros: the biggest being that is has excellent customer service. Another big perk is how easy it is to use.

Cons

The cost associated with the product may be a con to some people. Otherwise, extremely easy to use.

 
 

Alexandra from LocalSpl
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great solution for large call centers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This software provides extensive reporting and analytics which is crucial to have for any call center. ChaseData call center represents predictive dialer for outbound calls with the option to receive inbound calls. Compared to Five9, ChaseData is easier to use (from the agent's point of view).

Pros

Cloud based, IVR

Advice to Others

If you have a customer service department to run, this should be definitely an option.

 
 

Blake from Fortified Funding
Specialty: Financial Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

solid product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

was very satisfied when using the product, very good customer service to customize the features.

Pros

customizable
hotkeys for dispositions

Cons

an auto dialer is a little slow if there isn't more than 4 people on it

Advice to Others

great for scaling company's growing their business.

 
 

Brock from Vizion
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Better than Five9 or Spitfire!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month.

The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Pros

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast.

#1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself.

With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Cons

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Advice to Others

Take advantage of the Trial! Seriously! It took MAYBE 20 minutes to set up and they didn't make me listen to their long sales pitch beforehand, they just said "Here you go! Enjoy!" No credit card, nothing. Which I thought was a pretty stupid business move, but they obviously earned my business. Very easily I might add, it was a very smooth transition bringing the leads over.

 
 

JoAnna from East West Bank
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ChaseData just seemed OK. It did not seem like there were any features that stood out from competitors.

 
 

HENRY from leisure travel consultants
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

GREAT PRODUCT!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I USUALLY DON'T LEAVE REVIEWS, I MORE SO READ THEM WHILE DOING RESEARCH BUT THIS PRODUCT DEFINITELY DESERVES MY KIND WORDS. FIRST THING, THE CUSTOMER SERVICE AND TECHNICAL SUPPORT IS GREAT. THE PRODUCT IS EASY TO USE AND NAVIGATE EVEN ON YOUR FIRST TIME OF USE, BUT IF YOU NEED ASSISTANCE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT ARE VERY KNOWLEDGEABLE AND ALWAYS ANSWER ANY QUESTION YOU MAY HAVE. 2ND THING, THERE IS SO MUCH THAT YOU CAN DO WITH THE PRODUCT. IM REGULARLY FINDING OUT NEW THINGS THAT I CAN DO TO BE EVEN MORE EFFICIENT. MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST.......

Pros

-GREAT CUSTOMER SERVICE AND TECH SUPPORT
-PRODUCT CONTAINS MANY TOOLS TO BE EFFICIENT

Advice to Others

MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST

 
 

Juan from QuickCall Multiservice
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Excellent!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly, everyone provide excelent customer service and always willing to help, from sales to technical support. The best!!!

 
 

Matthew from Exclusive VacationTravel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Awesome Software! A+

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

EVT has been using Chase Data for 2 years without a single glitch. Customer service service is great even after hours.

 
 

Caitlyn from IT Centricity
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm happy with this product. It works great . I would really recommend this, it can used with almost everything

Pros

The way it calls

Cons

Kinda slow

Advice to Others

Use it!

 
 

DIEGO from ADVERTISING
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

BEST SERVICE!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

THIS PROGRAM WORKS AMAZING HIGHLY RECOMMENED ANYONE WHO HAS NOT USE THIS CHASE DATA CALL YOU SHOULD
JUMP RIGHT ON. EVERY OTHER PROGRAM IS NO COMPETITION.

Pros

EVERYTHING ABOUT THIS PRODUCT IS GREAT

Cons

NOTHING

Advice to Others

YES. GET WITH THE PROGRAM AND GET ON THIS AMAZING CHASEDATA CALL

 
 

Daniel from Nuway Funding LLC
Specialty: Professional Services

September 2016

September 2016

Absolutely Love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.

Likes Least

Nothing they are great. I honestly do not have a bad thing to say about chasedata.

Recommendations

try it and you will never go elsewhere. They have gotten a customer for life with me.

 
 

Justin from Lakeside Marketing Group LLC
Specialty: Mortgage
Number of employees: 1 employee Employees number: 1 employee

August 2016

August 2016

ChaseData is the Best Predictive Dialer on the marker by far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps.

Likes Least

Nothing at this time. If I have a problem it is fixed in a timely manner.

Recommendations

Give Chasedata a try if you are shopping around. You will not be sorry.

 
 

Walter from Merchantg Lynx Services
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2016

August 2016

Chase Data software has helped by increasing call center productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Likes Least

I can honestly say I have nothing negative to say about the product or vendor.

Recommendations

My recommendation would be before you choose a dialing software talk to the sales rep at Chase Data look at there presentation and they are willing to give a trial for you to see the software work. You will not be disappointed with the results.

 
 

Sammy from NATIONAL ADVANCE GROUP
Specialty: Financial Services

August 2016

August 2016

Preview mode: predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The fluidity in which we are able to dial out numbers in preview mode. We are in control of the call.
Very easy to leave an agent specific callbacks: detailed notes regarding the call

Likes Least

You have to go on break to see the future/ missed or active callbacks.

Recommendations

Very Great Product / Service Started off in predictive mode: we were not able to recognize when the opposite line would answer the phone: As a result we switched into preview mode to increase our control of the call.

 
 

daniel from Ocean Financing
Specialty: Financial Services

August 2016

August 2016

Great dialer and overall system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The system is top notch, we came from using a open sourced dialer that had no support and would always crash, to this system that almost never hiccups and if it does I have the best support available just a phone call away. The team at Chasedata can remotely adjust the setting and have you up with almost no down time at all!! DOWN TIME = NO MONEY , CHASEDATA = NO DOWN TIME.

Likes Least

To be honest nothing sucks about this dialer or system.

Recommendations

For the price and ease of use this is one of best dialers on the market. period.

 
 

Mark from Insurance Buyers Club, LLC
Specialty: Insurance

August 2016

August 2016

Hands down best call center software weve ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Flexibility, ease of use and in our experience no down time. The absolute best and most efficient tech support out there.

Likes Least

Since my company contracted with chase data we can honestly say we have no dislikes.

Recommendations

Call them!!!! We moved from a large well known vendor to chase data corp and our experience has been nothing but top notch.

 
 

Bob from BESM Inc.
Specialty: Marketing Services

July 2016

July 2016

Everything we need in a predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use and responsiveness to customer needs. The Interface is intuitive and easy to learn

Likes Least

Running on Silverlight is a bit clunky. Microsoft it's end of light in 2012! Also it will not run on Linux platforms. outside the browser.

Recommendations

Check them all but for price, features and support Chase Data gives you the most bang for your buck

 
 

Danny from Travel Options Inc
Specialty: Hospitality / Travel

July 2016

July 2016

Long time user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use and useful tools and interface, loading leads is easy and intuitive

Likes Least

monitoring is a little hard as well as coordinating users.

Recommendations

look at ease of use and also look for a system that can integrate other things like IVR and CRM systems

 
 

Florence from Iron head financial
Specialty: Financial Services

June 2016

June 2016

Very professional customer service staff. They work with every client.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Likes Least

Haven't gotten the phone app as of yet. There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.

Recommendations

Be honest and real. The price you pay and the service you get is top notch.

 
 

Brittany from Spinnaker Resorts
Specialty: Marketing Services

June 2016

June 2016

Very good product - much more versatile than other dialers on market

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is a way to essentially personalize almost anything you would ever want to in order to fit your business needs.

Likes Least

Every once in a while we have server issues, but they are typically fixed very quickly.

Recommendations

Make sure it works for your business... Not necessary for dialing one-at-a-time, but great for auto-dialing large quantities of numbers.

 
 
 
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Showing 1-20 of 58

Kenneth from ETourandTravel
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Pros

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially.
Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Cons

I have no concerns as the system works exactly as it is designed to.
Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Source: Capterra
 

Reed from PNH LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Long Time Customer of Chase Data Corporation (Since 2003 when Predictive Dialers were Premise Based)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud Based Call Center Software that is extremely reliable with robust features and reporting.

Pros

Very Easy to Use , Extremely Reliable, Robust Features. The customer tech support team is very responsive and knowledgeable. We have been a long time customer of Chase Data Corporation. We started using their predictive dialer product in 2003 when Call Center's were premise based and T-1 driven. What used to take 30-60 Days to add additional resources now takes literally hours.
We migrated to the Cloud Based CallCenterNow product in 2011 and it has helped us save money while also increasing our calling productivity. The ability to easily add agents (remote and onsite) is very satisfying. Also, over the years the developmental team has responded very quickly to our special report and feature enhancement requests.

Cons

Because the software it is Cloud Based you are sometimes at the mercy of your Internet Provider. When we upgraded from 10 to 28 users we had to upgrade our cable modem bandwidth. The Chase Data Technical Support team was very helpful in helping us resolve the bandwidth issues.

Source: Capterra
 

Dimitrios from Superior 1
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use. Easy set up. Very customizable for our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased ROI. Increased contacts and sales. Reports. Call monitoring.

Pros

I am able to not only monitor agents easily but also view their production. This is a dialer that works on two levels. It's easy to use out of the box, while also being entirely customizable for whatever our needs are. Compared to other dialer such as Five 9 we have been using, I just find it flows better. If I have any questions support is there to help.

Cons

There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over. I called support and they sorted it out quick. That's about it.

Source: Capterra
 

Rob from Platinum Choice Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Extremely satisfied with Chase Data and their Support , Nick is one of the best there .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales . Alot of sales .

Pros

It works and is stable , also takes out voicemails and is a power house software. Compared to other dialers we have used in the past this one is hands down the best in the industry .

Cons

Wish they had a App for Admin for mobile or tablet device to use when your away from the office to see the dashboard at all times .

Source: Capterra
 

Steve from Worldwide Capital Management, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I have been using the Chase Data dialer system for almost two years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tech support and functionality

Pros

The customer support is AWESOME...NEVER have to wait for support.

The features and functionality are the best value for the money. I tried and tested several different dialer systems, and always came back to this one. Features for the money and tech support are the two main reasons I continue with this one.

Their voice mail drop allows you to drop the VM immediate when the answering machine domes on...you DO NOT have to wait for the end of the message and the beep.

Cons

Tech Support goes down at 3:30 Pacific time. They need to add SMS and email drops. They are working on SMS drop now I understand.

Back office could be less cumbersome.

Source: Capterra
 

LOUIE from Strong Dollar Leads

March 2017

March 2017

AWESOME DIALER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

THE BEST I HAVE USED HAVE TRYED 2 THERS AND NOTHING CLOSE TO THIS CHASE PROVIDES ALL MY NEEDS FOR MY CALLERS

Source: Capterra
 

Sean from The Call Guys

March 2017

March 2017

The right tool for the right job, Chase data is just that

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.
As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen!

Source: Capterra
 

katherina from Interforce Marketing

February 2017

February 2017

Best Dialer we've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very satisfied with the overall quality of ChaseData. Their Customer Support is always willing to help and find ways to adapt to my business needs. My telephone agents find the system to be very user friendly. I should have switched years ago!

Source: Capterra
 

William from Global Strategic Marketing, Inc

January 2017

January 2017

I Would Strongly Recommend ChaseData

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the beginning, the Sales Representative was very helpful and supported our start-up all the way from initial contact up until we were operational. Great tech support and accounting!

Source: Capterra
 

James from Peer Pressure

January 2017

January 2017

Great service, quick response

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 4 companies, all running on different accounts.. They were able to get my business all on one account and running great..

Source: Capterra
 

Luis from Openvix
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Excellent Call Center Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been in the call center business working for several large contact centers as a Call Center Manager and later as a consultant for the contact center industry.
I have used premise based systems from the likes of Aspect & Interactive Intelligence and recently for the past 3 years started to use hosted solutions like ViciDial , FIve9, and some of the others. We where having many problems with Hosted Solutions and were thinking of moving back to a premise based solution until one of my colleagues had mentioned to me about ChaseData out of Florida. We gave ChaseData a try 6 months ago and after about a week while trying to get it optimized to our needs I can only say this product is truly amazing. Here are my reasons. Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features. Secondly, you can customize it the way you want. It was easy to customize for me at least since I am in the business, and last but not least their call quality and the responsive speed of the software especially for the agents is excellent in my opinion. I can only say they have a very good product and something I would highly recommend to others looking for a effective and very robust solution for their contact center needs. To the Tech Team at ChaseData Great Job ..!

Source: Capterra
 

Dedrick from Owner

December 2016

December 2016

Easy reliable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been very happy with them. No problems. Customer Support are very friendly and helpful. I would definately recommend this software

Source: Capterra
 

Scott from Trading Wizard

January 2016

January 2016

Great value for the money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Chase Data's call center software has done what it is supposed to do and done it dependably. The call quality has been good and the predictive dialing has worked very well to keep agents busy without a high drop rate. When there have been issues the support has been prompt, motivated and competent. Overall I have been very satisfied and can recommend Chase Data with confidence.

Source: Capterra
 

David from MassMutual financial

December 2015

December 2015

excellant

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very happy with both the product and the support I have received from

Chase Data. They have been very responsive & helpful with tech support

Source: Capterra
 

Adam from The Luxury Vacation Clubs.com

December 2015

December 2015

Chasing the Competition Away!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were searching for a predictive dialer solution to replace our in-house ViciDial set up.
Having worked with legacy systems in the past such as Noble Sysytems, and Spitfire, I knew what I was looking for in a dialer.

I was a little leary of using a SaaS cloub based solution, and placing the controls over the dialling algorithims in the hands of someone else..but I must say that I have been pleasantly surprised ath not only the ease of use and set-up, but the reliability as well.

Chase does deliver on the 99.99 % uptime promise, we have had only one day where there was a hardware failure in the data center, that affected our dialer, but the guys at Chase were upfront about it, worked around the clock to get us back up, and provided a generous credit for the inconvenience.

Embracing technology, whether new or legacy is not without risk, any whomever you choose for your dialling needs will at somepoint or another have an issue. Hence the standard 99.99% uptime .

For my call center which consists of 16 agents, working 2 shifts of 6 hrs each, we couldn't be happier with Chase Data in every aspect of my dealings with Chase, even down to the billing department.

I HIGHY recommend CHASE DATA as an outbound or blended solution, you wont be disappointed.

Source: Capterra
 

Brett from B.E.S.M., INC

November 2015

November 2015

Multi room user here...............

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

While searching for a VOIP dialer I came across this company as a recommendation from a friend. Well, I was so impressed with the company and their product that I now use it in 4 of my telesales rooms. Customer service is everything with a dialer and this company delivers. I can't afford not to be dialing and without jinxing myself I'm happy to say we are always up and running strong.
Thank you Chase Data for delivering what you promise!!!

Source: Capterra
 

Brett from Platinum Choicie Healthcare

October 2015

October 2015

ChaseData - effective for your dialing needs.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Previously a Five9 customer and once switched to ChaseData - Five9 could not even hold a candle to the effectiveness and ease of use of ChaseData. Switching on and off campaigns and reporting are fantastic.

Source: Capterra
 

Daniel from Sprout

October 2015

October 2015

Great company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend Chase data services to anyone. I used them many years ago, and then return down the road because I could not find service as good anywhere else. They are an amazing company with a superb product.

Source: Capterra
 

Arlen from Trophy Run Call Center

June 2015

June 2015

Exceeded my expectations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been working with Dialers for 15 years and I have experience with several different systems. I had used Chase briefly in my previous employment and when my new company decided to look for a new solution I recommended we give Chase a try. After a test run we decided to make the change and have been using Chase for a little over a month. We are very pleased with all aspects of the system. It is very user friendly with a a shallow learning curve. The data management app is full featured and easily manipulated. Recordings are very accessible and the DNC management is easy to use with virtually no instruction needed. The reporting feature is well rounded and supplies detailed reports that can be exported in different formats.

The help files need a little work and the scripting doesn't give us as many options as we would like, but Dan Cleary and his guys are responsive to all of our questions and issues. I look forward to a long and productive relationship with Chase.

Source: Capterra
 

Bill from C. Michael Exteriors

June 2015

June 2015

Very easy learning curve. Plenty of help from support when needed.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used it with various versions of Windows and have found it to work with all of them. When adjustments are necessary the support team is quick to respond.

Source: Capterra
 
 
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