Clarity Connect is a call center software solution suitable for any number of concurrent users and for organizations across a variety of industries.
Clarity Connect is a contact center native to Skype for Business. It helps users manage communications with customers, between employees and with business partners.
This system offers a Web Gateway add-on that can power real-time chat in any Web browser. Live chats start on users’ public websites and are routed to agents using Skype for Business as instant messages with context.
Clarity Connect can also power communication between employees, and the system can manage help desk communications.
Clarity Connect can be deployed either on-premise or in the cloud. This product’s cloud-based management portal lets users choose how to deploy and manage the solution.
This solution is integrable with Microsoft Exchange and Outlook, as well as with Microsoft Dynamics and Salesforce.com, among others. And it includes a reporting module.
Clarity Connect is priced per user per month or per server and per concurrent session. It has been around since 2009 and is offered worldwide.