Clarity Connect Software


 

Clarity Connect is a call center software solution suitable for any number of concurrent users and for organizations across a variety of industries.

Clarity Connect is a contact center native to Skype for Business. It helps users manage communications with customers, between employees and with business partners.

This system offers a Web Gateway add-on that can power real-time chat in any Web browser. Live chats start on users’ public websites and are routed to agents using Skype for Business as instant messages with context.

Clarity Connect can also power communication between employees, and the system can manage help desk communications.

Clarity Connect can be deployed either on-premise or in the cloud. This product’s cloud-based management portal lets users choose how to deploy and manage the solution.

This solution is integrable with Microsoft Exchange and Outlook, as well as with Microsoft Dynamics and Salesforce.com, among others. And it includes a reporting module.

Clarity Connect is priced per user per month or per server and per concurrent session. It has been around since 2009 and is offered worldwide.

 

Clarity Connect - Agent interaction
 
  • Clarity Connect - Agent interaction
    Agent interaction
  • Clarity Connect - Call flow
    Call flow
  • Clarity Connect - Agent profile
    Agent profile
  • Clarity Connect - Landing page
    Landing page
  • Clarity Connect - Queue detail
    Queue detail
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4 Reviews of Clarity Connect

Showing 1-4 of 4

 

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Robert from HCL
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Documentation on Call Flow functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

Source: Capterra
 

Victor from Marquette University
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2016

December 2016

Very happy customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons

Would like to see more new features roll out.

Source: Capterra
 

Fen from FEi Systems, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Great Call Center Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

Source: Capterra
 

Alberto from Wood Group

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Source: Capterra