Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The software is best suited for users in technology, finance, manufacturing, pharmaceutical, communications and consumer packaged goods industries.
Clicktools allows users to capture customer feedback through channels such as mobile, web, email, SMS, interactive voice response (IVR), social media and offline channels. Users can also leverage customizable survey forms with flexible question types and page formatting to make their surveys more interesting and interactive.
If a negative review is received, the software sends automated notifications that help users react at the earliest possible stage. Users can also design feedback programs to analyze customer feedback and improve customer engagement.
Clicktools also features customized reporting and dashboards to track all customer feedback in a single location.