Clicktools Software


 

Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The software is best suited for users in technology, finance, manufacturing, pharmaceutical, communications and consumer packaged goods industries.

Clicktools allows users to capture customer feedback through channels such as mobile, web, email, SMS, interactive voice response (IVR), social media and offline channels. Users can also leverage customizable survey forms with flexible question types and page formatting to make their surveys more interesting and interactive.

If a negative review is received, the software sends automated notifications that help users react at the earliest possible stage. Users can also design feedback programs to analyze customer feedback and improve customer engagement.

Clicktools also features customized reporting and dashboards to track all customer feedback in a single location.

 

Clicktools - CRM integration
 
  • Clicktools - CRM integration
    CRM integration
  • Clicktools - Survey dashboard
    Survey dashboard
  • Clicktools - Survey design
    Survey design
  • Clicktools - Survey mapping
    Survey mapping
  • Clicktools - Home screen
    Home screen
Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Clicktools

Showing 1-4 of 4

 

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Satyadev from ON24

December 2016

December 2016

Great tool for surveys!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.

Source: Capterra
 

April from StandardAero

October 2016

October 2016

Clicktools Surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$

Source: Capterra
 

Sreenivasa from Deloitte
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

clicktools review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Pros

Easy to use

Cons

Might be more UI

Advice to Others

yes

Source: Capterra
 

Dan from Aderant
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2016

July 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp