Clicktools is a cloud-based customer feedback management solution that helps businesses capture, curate and analyze customer feedback. The software is best suited for users in technology, finance, manufacturing, pharmaceutical, communications and consumer packaged goods industries.
Clicktools allows users to capture customer feedback through channels such as mobile, web, email, SMS, interactive voice response (IVR), social media and offline channels. Users can also leverage customizable survey forms with flexible question types and page formatting to make their surveys more interesting and interactive.
If a negative review is received, the software sends automated notifications that help users react at the earliest possible stage. Users can also design feedback programs to analyze customer feedback and improve customer engagement.
Clicktools also features customized reporting and dashboards to track all customer feedback in a single location.
Satyadev from ON24
It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.
April from StandardAero
The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$
Sreenivasa from Deloitte
Employees number: 10,000+ employees
We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.
Easy to use
Might be more UI
Dan from Aderant
Employees number: 201-500 employees