Connect First is a Web-based contact center solution designed for companies of all sizes. It delivers multi-channel contact management, automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), call center scripting and reporting within a suite.
The ACD technology allows the calls to be queued and automatically routed to the most appropriate resources to efficiently handle customer queries. IVR functionality allows users to design and automate the process of routing calls based on voice commands or inputs from customers.
Connect First can be integrated with third-party customer relationship management (CRM) software. With every call, the software pulls information from the customer database, where the presence of a third party CRM helps improve data availability to agents, allowing them to assist customers more efficiently.