ContactWorld for Sales Software


 

ContactWorld for Sales is a Web-based contact center solution for organizations of all sizes and industries.

The software provides integration with Salesforce, which enables agents to directly work in the Salesforce user interface. Dialers can use the customer information stored in Salesforce without any need to synchronize, and can enable automatic dialing of dynamic lists using any object, standard and custom.

Agents can record calls for quality management, transfer calls or put customers on hold and conference. ContactWorld also provides tools for measuring and monitoring agent performance, distributing incoming calls to agents and providing scripts for call handling.

NewVoiceMedia provides a guarantee of 99.999 percent platform availability.

 

ContactWorld for Sales by NewVoiceMedia - Inbound call
 
  • ContactWorld for Sales by NewVoiceMedia - Inbound call
    Inbound call
  • ContactWorld for Sales by NewVoiceMedia - Contact details
    Contact details
  • ContactWorld for Sales by NewVoiceMedia - Call records
    Call records
  • ContactWorld for Sales by NewVoiceMedia - Salesforce integration
    Salesforce integration
  • ContactWorld for Sales by NewVoiceMedia - Scalable solution
    Scalable solution
  • ContactWorld for Sales by NewVoiceMedia - Instant call routing
    Instant call routing
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

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