ContactWorld for Sales is a Web-based contact center solution for organizations of all sizes and industries.
The software provides integration with Salesforce, which enables agents to directly work in the Salesforce user interface. Dialers can use the customer information stored in Salesforce without any need to synchronize, and can enable automatic dialing of dynamic lists using any object, standard and custom.
Agents can record calls for quality management, transfer calls or put customers on hold and conference. ContactWorld also provides tools for measuring and monitoring agent performance, distributing incoming calls to agents and providing scripts for call handling.
NewVoiceMedia provides a guarantee of 99.999 percent platform availability.