Enghouse Interactive Call Center Software


 

Enghouse Interactive is a contact center solution designed for midsize and large companies. It offers multi-channel contact management, an operator attendant console, interactive voice response (IVR), call recording and quality assessment within a suite.

Available for deployment both on-premise and in the cloud, the software enables customer service agents to handle both inbound and outbound customer communications from a single solution. The software also features multi-channel contact management, which allows customer agents to handle communication from different media channels such as telephone, email, fax, Web-chat, video calls and SMS.

A key feature of the product is an "operator attendant console.” It performs a lookup into the corporate database during each call and pulls relevant customer information to better equip the customer agents during each call.

With customized reports, dashboards and call monitoring and assessment tools, users are able to get a complete view across all customer touch points, which makes them better equipped to make decisions regarding the customer handling procedures.

 

Enghouse Interactive Contact Center - Agent performance
 
  • Enghouse Interactive Contact Center - Agent performance
    Agent performance
  • Enghouse Interactive Contact Center - Call log
    Call log
  • Enghouse Interactive Contact Center - Call recording
    Call recording
  • Enghouse Interactive Contact Center - Call window
    Call window
  • Enghouse Interactive Contact Center - Quality assurance module
    Quality assurance module
  • Enghouse Interactive Contact Center - Quality management suite
    Quality management suite
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

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