Huawei eSpace Contact Center Software


 

Huawei eSpace Contact Center is a Web-based contact center solution that caters to various industries such as education, finance, healthcare, government, manufacturing and energy.

The solution enables sharing of resources, which enables enterprises to deploy contact centers. Each contact center is provided with a separate management platform for running the business independently.

The management platform supports IP technology that enables the contact centers to operate through wireless networks. It also facilitates video surveillance, graphical monitoring and reporting.

Information can be passed between agents, experts and customers through Video IVR, virtual meetings and desktop sharing. The agent software can be deployed on a PC or mobile terminals without any regional restrictions. It can also be integrated with other enterprise applications.

Other features include Computer Telephony Integration (CTI), voice recording, screen record and voice terminal.

 

Huawei eSpace Contact Center - Agent screen
 
  • Huawei eSpace Contact Center - Agent screen
    Agent screen
  • Huawei eSpace Contact Center - Terminal connections
    Terminal connections
  • Huawei eSpace Contact Center - Build contact center
    Build contact center
  • Huawei eSpace Contact Center - Setup menu
    Setup menu
  • Huawei eSpace Contact Center - Video cooperation platform
    Video cooperation platform
  • Huawei eSpace Contact Center - IVR
    IVR
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

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