Humach Interaction Engine


 

Humach, founded on the idea of merging the best of humans and machines, is a cloud-based call center solution that integrates with businesses. The Humach Interaction Engine requires no hardware installation, no per-port license limits, and customers can add or reduce users, queues, and call flows on-demand.

Humach’s Advanced Analytics and Real-Time Dashboard features can be used as-is, or users can customize their dashboards to include any desired KPIs with no IT required. Together with Humach's open, published APIs, the users’ platform experience can be crafted to his or her specifications.

Using intelligent automation, global queuing and advanced call routing, the platform provides intelligent IVR, delivery to Any Endpoint, access to Agents Anywhere, skill-based routing, and the option for self-service. The Humach Connect feature is a plug-and-play solution for instant, intelligent customer assistance using WebRTC.

 

Humach Interaction Engine - Salesforce integration
 
  • Humach Interaction Engine - Salesforce integration
    Salesforce integration
  • Humach Interaction Engine - Agent status
    Agent status
  • Humach Interaction Engine - Call screen
    Call screen
  • Humach Interaction Engine - Analytics
    Analytics
  • Humach Interaction Engine - Users
    Users
  • Humach Interaction Engine - Supervisor dashboard
    Supervisor dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

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