Humach, founded on the idea of merging the best of humans and machines, is a cloud-based call center solution that integrates with businesses. The Humach Interaction Engine requires no hardware installation, no per-port license limits, and customers can add or reduce users, queues, and call flows on-demand.
Humach’s Advanced Analytics and Real-Time Dashboard features can be used as-is, or users can customize their dashboards to include any desired KPIs with no IT required. Together with Humach's open, published APIs, the users’ platform experience can be crafted to his or her specifications.
Using intelligent automation, global queuing and advanced call routing, the platform provides intelligent IVR, delivery to Any Endpoint, access to Agents Anywhere, skill-based routing, and the option for self-service. The Humach Connect feature is a plug-and-play solution for instant, intelligent customer assistance using WebRTC.