Newfies-Dialer is a cloud-based voice broadcasting, autodialer and phone survey solution that helps users manage concurrent calls from a centralized location.
Newfies-Dialer features live lead transfer which enables users to pull up contact lists by importing the data directly from users' customer relationship management (CRM) solutions. The software stores all the contacts in phonebook format, which groups contacts into contact lists. The Do Not Call (DNC) functionality of the software automatically checks contacts to ensure that blacklisted contacts are not reached.
Once a list is created, the software automatically schedules agents for calls. This functionality ensures that contacts are not reached outside the time they have requested.
A key feature of the software is its phone survey module, which allows users to manage key press surveys and RSVPs from a single solution. Users can also design multi-level IVR menus using survey nodes to capture customer data.